Booked a reservation and got an email a day before saying my reservation was canceled as they were…read moreoverbooked. When I called to book another vehicle or have my booking moved to another location, they were unable to help and suggested I try online.

Needed a rental after being in a car accident in my company truck. Caliber collision said it would…read moretake about three weeks to fix it. I asked for a small SUV, and a very nice guy named Nate picked me up at my home this morning. He even got out and opened the door for me! What nice service. We chatted on the way back to the office, did the paperwork and I was out in about 5 minutes the car is new only 444 miles on it. Ill be using it for work, since I'm in outside sales. I got a red ford escspe. Great service from this location.

We rented a car for a four hour trip. Realized the night before we were leaving that the car had a…read morebald front tire. Called and after being on hold for 45 minutes, we were told to drive this unsafe car to Wilmington to exchange it. We were given the same model car but a cheaper model. Not nearly as nice, but no bald tires. I feel we should have been upgraded for our trouble. Thank God we weren't out on the highway and the tire blew. Will think twice about renting from you again. Poor customer service for not upgrading for our inconvenience.

I've always had a stellar experience at this location. The staff is friendly and welcoming, and the…read morecars are always high quality and very clean. I'll continue to use this Hertz as my go to when I need a rental.

Always top notch service! We frequently rent cars for various reasons and have rented from many…read moredifferent agencies, from airports to stand alone facilities. Enterprise on College Road is hands down the best! Every representative is professional, friendly and goes above and beyond to ensure a great experience for each and every client! The vehicles are clean, and well maintained, with a wide selection to choose from. I've rented here several times now and most recently Josh, Harrison, Emma, and Angelea (?) were beyond helpful and accommodating, assisting me in acquiring a specific vehicle and were flexible with my pick up timing, making my chaotic day so muck less hectic!! I dropped the car off yesterday and immediately booked through the app before I left the building!!

When your car dies in a doctors parking lot, your brain goes into overdrive to fix it. First we had…read morea guy come to jump us, but that didn't work at all. Then we called for a tow truck to come and his arrival time kept getting changed due to traffic conditions. In the meantime I had called Enterprise. Yes they had a vehicle for us, but we had to get there before six. With the fluid arrival of the tow truck, the two dogs everything was up in the air. I called Enterprise back and asked them if they could come pick myself and the two dogs up and they said no problem. They arrived within 10 minutes Took me back to the Enterprise place of business, spent 15 minutes doing paperwork and vehicle inspection, etc. Everything was great. They upgraded me for free. The vehicle was spotless. My dogs don't shed, but they said if they did then just please make sure the car came back without any Dog Hair. And their price per gallon was much less than a price per gallon of gas down the street.

We called about renting a car and told the man we would be there by 5, which they closed at ... and…read morewe arrived at 4:58, and they had already locked the doors.

I'm not too impressed with these small airport National Car Rental locations which don't have the…read moreEmeral Isle. In this case, I got a somewhat decent vehicle, but service was barely OK when picking up the vehicle. Hate waiting in line for no reason... I wish they could find a better way so that I can just go to the lot and jump into a car. Bringing it back was horrible... I couldn't find the rental car lot. I just winged it and eventually ended up at the rental car return. I mentioned to the guy checking me in that the signage was horrible and he agreed. I get that there's construction going on, but if he even knows there's a problem, they should fix it! Put up some temporary signage to help out. The car was OK, but I really can't stand driving a Jeep Wrangler. I didn't know what I got until I got outside. If this were Emerald Isle, I could have picked what I wanted.

Cqll center can't answer simple questions. They are awful to work with. Tried calling and asked…read moreto connect to the actual office, they can not help. They also confused the dates, so frustrating!

Loyal customer here! My girlfriend and I rented a car from this fine establishment and the people…read moreat the front desk were not only personable and nice but completely understanding when our flight was delayed by a full day. I highly recommend renting from this company as they are new and building a relationship with its customers from the ground up. The refund came within a day and I would absolutely go with them again. I cannot stress enough that these people are really looking out for your best interest and want you to have the fullest experience when booking with them! 11out 10 would book again.

Just picked up a Sprinter van for a day trip to Wilmington and the experience was great. Would…read moredefinitely recommend Baker for a rental car

The vehicle I rented was amazing. My fiancé and I took it to Florida, and the ride was smooth. On…read moreour way back, we ran into traffic, so I decided to take the car to a car wash and return it to a different rental location. I apologize for that part. I received a call from a gentleman at the location; I didn't catch his name, but he was very helpful in waiving the $275 fee I would have owed for not returning the vehicle to the correct location. I would recommend this rental location to any new customers. The staff is welcoming and understanding. I will be back soon, as I have another trip planned.

Vehicles they sell are horrible. They sell them knowing they need major repairs. Do the bare…read moreminimum and dont care about the customers.

Bought a car from here about 2 months ago and now the car is having major problems. Live almost 4…read morehours away from the dealership but their only resolve to this issue is to bring the car back to their crappy shop. Mind you, the car was JUST serviced there last week!!! The service manager is rude. Even spoke to the GM of the dealership and he was rude as well. Crappy car, crappy staff, crappy dealership. Deserves ZERO stars