I made a reservation for a vehicle and drove approximately one hour to pick it up, only to find out upon arrival that there was an error with the reservation. I was not made aware of this issue in advance.
To correct it, your staff created another reservation for the same day. However, I was then informed that the vehicle associated with the new reservation was not available because it had not been cleaned.
Despite these issues being entirely on your end, I was told I would need to pay more for a different vehicle. When I attempted to move forward, I was again told that the next option was also unavailable and would require an even higher rate.
At no point were these issues caused by me, yet I was repeatedly expected to absorb additional costs.
In addition, the customer service I received was extremely disappointing. The clerk was dismissive, unhelpful, and ultimately told me to go elsewhere if I was not willing to pay more. After driving an hour based on a confirmed reservation, this response was completely unacceptable.
This experience reflects a serious breakdown in reservation management, communication, and customer service. Customers should not be inconvenienced or financially penalized due to internal operational failures. read more
