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    Red Line Auto Repair

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Red Line Auto Repair

    Auto brake repair

    Auto engine repair

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    Recommended Reviews - Red Line Auto Repair

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    5 years ago

    i Didn't Have a coupon so Daves wife gave me $25 off changing my breaks. great prices And service

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    Griffin Motors

    Griffin Motors

    2.6
    (5 reviews)

    Extremely nice people. Everyone was super friendly and helpful. First time buying a car and they…read moremade it super simple and gave me a good deal.

    I have an ABS safety recall on my 2022 Ram. I set it up to be taken care of at Griffin. Their…read moreservice dept said it would be a 1 1/2hr update. I told them that I would have to wait, so I would be wandering around their neighborhood trying to find something to do on foot. After an hour, I went back to check on things and they told me they couldn't do the recall because the remedy wasn't ready for my vehicle yet. I'm not sure why they couldn't tell me that when I called them to schedule the appointment or why they couldn't call me when they knew I was waiting around in the area. That was on October 31, 2024. Today is December 16, 2024 and I hadn't heard anything on my recall so I called them. The service manager stated that I would have to take my business elsewhere because of a negative customer satisfaction survey that I filled out. The one the dealership repeatedly mails you until you fill it out. That was over a year ago and they are using it as an excuse to refuse fixing a safety recall issue with the Ram truck that I'm still paying off? That entire negative customer review episode was because I asked for my tires to be balanced and rotated when I took it in for an oil change. All they did was the rotation and when I got on the interstate, my truck was vibrating uncontrollably. When I called them to ask them about it, they said they didn't do the balancing but I could bring it back in and they would do that. But they wanted to charge me another $50 to take the tires back off to do the balancing and then back on. When I set the appointment up, I expected it to be done when I asked for it to be done. Not separated into the two appointments where they're going to charge both times to take the tires on and off. Everywhere else I've taken my vehicles to for over 35 years had it as just a part of the rotation process. I mean, you had to pay for it but you didn't get charged twice for taking the tires on and off in 2 appointments. I sold cars at Honda Meadville, our service department didn't just rotate tires without balancing them. They ARE going to vibrate to some extent and any mechanic you ask will agree. I wanted people to know that this service dept expects you to know that ahead of time and that most people don't know anything about it. BUT it was a moot point because I asked for it to be performed when I scheduled the appointment, so it should've gotten done. After complaining, they did the balancing without charging me extra to take the tires on and off. Just like they should've looked up my trucks info to know that the recall wasn't ready for my truck. They made the mistakes and I made the complaints and now I can't even get my truck recalls there anymore? What was the comment in the dealership customer survey that the service manager did not like? I explained to the dealership in their survey that I felt they should inform customers on the possible need to have the tires balanced while they're being rotated instead of waiting until they have to come back and get charged again for taking the tires on and off and the need for scheduling a second appointment. I stated that I felt they were "setting customers up for failure". Meaning the customers would fail in their attempt to get everything addressed at the same time and only one charge of having the tires (in this case) taken on and off. They had no problem since that bad survey over a year ago to take my money for other things like $87 oil changes. When it comes to them not making much (if any) to do a recall, they're going to pull the bad survey out of the garbage from over a year ago and use that as ammo against me? So that they don't have to do the work? I have a complaint in with Ram also. They're NOT happy and have opened up an investigation. They said the service department cannot turn me away for a safety recall!!! Regardless, I scheduled the recall at another dealership and am awaiting Ram's current investigation.

    Red Line Auto Repair - autorepair - Updated July 2026

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