I have an ABS safety recall on my 2022 Ram. I set it up to be taken care of at Griffin. Their service dept said it would be a 1 1/2hr update. I told them that I would have to wait, so I would be wandering around their neighborhood trying to find something to do on foot. After an hour, I went back to check on things and they told me they couldn't do the recall because the remedy wasn't ready for my vehicle yet. I'm not sure why they couldn't tell me that when I called them to schedule the appointment or why they couldn't call me when they knew I was waiting around in the area. That was on October 31, 2024. Today is December 16, 2024 and I hadn't heard anything on my recall so I called them. The service manager stated that I would have to take my business elsewhere because of a negative customer satisfaction survey that I filled out. The one the dealership repeatedly mails you until you fill it out. That was over a year ago and they are using it as an excuse to refuse fixing a safety recall issue with the Ram truck that I'm still paying off? That entire negative customer review episode was because I asked for my tires to be balanced and rotated when I took it in for an oil change. All they did was the rotation and when I got on the interstate, my truck was vibrating uncontrollably. When I called them to ask them about it, they said they didn't do the balancing but I could bring it back in and they would do that. But they wanted to charge me another $50 to take the tires back off to do the balancing and then back on. When I set the appointment up, I expected it to be done when I asked for it to be done. Not separated into the two appointments where they're going to charge both times to take the tires on and off. Everywhere else I've taken my vehicles to for over 35 years had it as just a part of the rotation process. I mean, you had to pay for it but you didn't get charged twice for taking the tires on and off in 2 appointments. I sold cars at Honda Meadville, our service department didn't just rotate tires without balancing them. They ARE going to vibrate to some extent and any mechanic you ask will agree. I wanted people to know that this service dept expects you to know that ahead of time and that most people don't know anything about it. BUT it was a moot point because I asked for it to be performed when I scheduled the appointment, so it should've gotten done. After complaining, they did the balancing without charging me extra to take the tires on and off. Just like they should've looked up my trucks info to know that the recall wasn't ready for my truck. They made the mistakes and I made the complaints and now I can't even get my truck recalls there anymore? What was the comment in the dealership customer survey that the service manager did not like? I explained to the dealership in their survey that I felt they should inform customers on the possible need to have the tires balanced while they're being rotated instead of waiting until they have to come back and get charged again for taking the tires on and off and the need for scheduling a second appointment. I stated that I felt they were "setting customers up for failure". Meaning the customers would fail in their attempt to get everything addressed at the same time and only one charge of having the tires (in this case) taken on and off. They had no problem since that bad survey over a year ago to take my money for other things like $87 oil changes. When it comes to them not making much (if any) to do a recall, they're going to pull the bad survey out of the garbage from over a year ago and use that as ammo against me? So that they don't have to do the work? I have a complaint in with Ram also. They're NOT happy and have opened up an investigation. They said the service department cannot turn me away for a safety recall!!! Regardless, I scheduled the recall at another dealership and am awaiting Ram's current investigation. read more

Extremely nice people. Everyone was super friendly and helpful. First time buying a car and they made it super simple and gave me a good deal. read more

This is the worst service department I have ever been to. My wife took my jeep there for an emissions test for my Arizona registration. They placed a sticker in the center of my window. When I called to ask about it, the service member Frank asked if I needed the sticker. I told him, 'no,' but it was fine and understood why he put it on; however, I do not need it. My concern was that Mr. Crider (the tech) put it in the center of my windshield in the field of view. Frank told me just scrape it off then. I then explained my concern of it in the field of view, he then explained how his tech has 20 years of placing the sticker and he was right in placing it in the middle. Well I am not complaining of his technical skills, I am complaining about your policy and that is a safety hazard. I will scrape the sticker off, but I am letting other Jeepers know this place does not know what they are doing or care for your safety. If you put a sticker in my field of view, and do not check to see if it is straight or decent looking, how do I trust that you have tightened all bolts. Your attention to detail is definitely not on par nor is fixing anything that my family's lives will be involved in. The second part is they get very defensive when you call them out on their fault instead of just accepting it and offering to take care of the situation. I would have never written a review if they were more courteous and understanding of my concern. Instead I got every excuse known to mankind. Any other dealership that knows Jeeps places the emissions, inspection, or registration sticker stacked in the left corner window on a Jeep Wrangler not lined through the front in a the driver's view. read more

Was very nice made me super happy fixed my car while keeping me intertained in there waiting room

Was not prepared to fix my truck when I arrived for my appt. Staff was rude and dealership could not repair vehicle. This dealership will help who they want when they want. read more