The Staybridge Suites has full apartments that you can stay in. If you're with someone, you can…read moreboth have space to yourselves. I was alone but it was enjoyable to have all that space to myself. The TV and internet were stellar. The sheets felt extra clean which leads me to believe they are washed thoroughly. The gym was very well stocked and the machines look like they were kept clean. Often times, the gym is dusty so it was nice to see this place is on top of it's game when it comes to cleanliness. The service was prompt and always available. I would stay again.

Room cold we set it up to 75 but it was 66 now I am sick Shower made bad noise handle brokenread more

For a newer hotel, the rooms were just OK. Housekeeping could've been just a tad better. However, I…read moregive five stars to those who were working the desk.

My family and I had an extremely uncomfortable and frustrating experience, all because of Joyce,…read morewho works at the front desk. From the moment we arrived, her demeanor was cold, hostile, and incredibly unwelcoming. She repeatedly gave my family unfriendly, glaring looks that made us uncomfortable, to the point that we just wanted to leave the hotel. Her attitude only worsened the situation. She was consistently rude, dismissive, and unprofessional in every interaction. To make matters worse, we were overcharged by her, and it did not feel like an honest mistake. The only reason it was corrected is because I caught it and confronted her directly. Had I not said anything, I strongly believe the issue would have gone unresolved. Because of Joyce's behavior, what should have been a comfortable stay turned into a tense and unpleasant experience for my entire family. Guests should feel welcomed, respected, and valued, especially by front desk staff, who represent the first impression of the business. Unfortunately, Joyce's manner was the exact opposite. We felt dismissed, disrespected, and completely unwelcome throughout our stay. Based on this experience, I would not recommend this hotel. If you're looking for a more professional and welcoming environment, I strongly suggest considering nearby options like DoubleTree by Hilton, Homewood Suites by Hilton, or WoodSpring Suites instead. Management should take feedback seriously and address it immediately, as this level of treatment is unacceptable and reflects very poorly on this establishment.

Alright, lets get into it. After a long trip from Europe, we booked a room at the DoubleTree in…read moreLargo to be close to our family for Thanksgiving. The hotel is older and claimed to have renovated their rooms, so we were convinced this would be a good spot. Let's start with the pros: There is a bunch of parking our front. The staff was friendly. The restaurant in lobby was good, and we enjoyed the complimentary breakfast. Shoutout to the bartender David for his excellent service & kindness. The hotel is located across the street from Woodmore Towncenter, so you have gas stations, restaurants, and shopping nearby. Some room for improvement: The room we were initially given was absolutely horrendous. It looked nothing like the photos we saw when we booked the room. There were lady bugs, stink bugs, and I saw a spider in the room. The furniture was archaic & not what I expected. The TV was hanging off of the frame. I felt myself looking around the room fearful that a bug was going to suspend from the ceiling, fall on me and start crawling. After one night, my husband requested a new room, and thank goodness they gave us a freshly renovated room. The room was still a little dated, but it just felt clean and comfortable. I was able to enjoy my stay after the switch. For context, I posted photos of the new room they gave us. The elevator is extremely slow, so I hope they are working on fixing that. If we didnt have the mishap with the first room, (for the price) I would give our stay a 4/5.

Positive out of traffic Negative in industrial/business…read morecenter. Get food prior or bring for microwave

Very outdated hotel they will tell you're a liar and hang up the phone on you. First of all they…read morewaived my early check in fee at the desk because im a loyalty member. Week later left a review Helen Lyons didnt like the review so there goes my card being charged without notice or receipt without having corporate asking them to send it to me. Hope no one has an issue because she is very rude to deal with.

Did not pay for a room or spend the night. Attended an event…read moreheld in one of the conference rooms. Room seemed spacious. At least 200 - 300+ attendees. Hotel seemed clean. (Conference room / bathroom)

I've stayed at this Courtyard Marriott several times and the reason I keep coming back is the…read morestaff. Every visit, I'm welcomed with genuine warmth and treated like family. I'm usually greeted by name before I even hand over my ID, which says everything about the level of hospitality here. A special thank you to Sharnetta, Octavia, Bianca, Shawn and bartenders Blue and Jade. Every one of them consistently provides exceptional service and makes each stay feel personal. "Outstanding customer service" doesn't even do them justice. They're an incredible team and they truly deserve their flowers.

The staff here are very nice and helpful. Room is clean, the AC works well…read more What's not to like, well the lack of Kleenex in the bathroom. The cheap soap and soaps in the bathroom. It's a bit on the older and worn side. Is it bad, not it was convenient for what I needed . It's a solid three stars.

whenever you leave take everything you have idc if you stay for a week. housekeeping especially on…read morethe third floor be stealing...the black girl will watch you and ask questions being overly friendly...you come back and your stuff is missing even when you have the dnd sign? then front fesk say they can only run camera back with police. this place is full of housekeeping thieves.

I used to frequent this hotel but customer service is piss poor. On June 20th around 4:00pm the…read moreelectricity went out. I sat in the room thinking it would be a minor fix and there was some back up generators or a something but after an hour I called the front desk. The woman who answered told me that the entire hotel power was out. I sat in my room without power for 4 hours before approaching the front desk for other options. I expressed that my room is dark and that I cannot continue my stay in this condition. I asked if I switched hotels would I be reimbursed for my stay and was told "I don't know" which is an answer I hate as a customer because why not find out the answer? The same older woman who said the power was out in the entire hotel is the same one who didn't know if I would be refunded. The man at the desk offered to switched my room to one with power and I would have been changed rooms had I been informed that information initially. Once I got into the new room I was doing fine until around 1am I noticed there wasn't any air conditioning. I went to the front desk and asked if there was a fan available and was told there wasn't. I complained about the temperature of my room and then was told by another male employee that if I left I would be fully refunded. Had I of known that in the beginning I would have been left but being told so many different answers confused me and caused a lot of frustration. Being it was the middle of the night and I was so tired I opted to continue my stay and opened my bedroom window. Power wasn't back on until 10am the following morning. I understand that things happen but this could have went a lot better had there been some kind of protocol in place with some formal correspondence to your guests to avoid the amount of confusion and discomfort I experienced during my stay. No compensation was issued whatsoever. In the hospitality industry customer service is a top priority for both the business and customer. I don't believe in continuing to do business with companies that do not practice adequate customer care therefore I will continue to take my business elsewhere. I even came in town last week and the week before that. Plenty of other hotels that value their customers and are prepared for these circumstances. I truly do hope that my concerns are addressed properly, better protocols are in place, and better clear communication during these events to avoid what I went through during my stay.

I stayed here for a weekend staycation. The lobby was gorgeous and there were several restaurants…read moreand a lobby bar. There was a little market right next to the check in area but it seemed a little neglected. There were things listed on the menu that weren't actually stocked. Check in was super easy. I was at the desk a total of 5 minutes before I was up in my room. The only downside of the check in was that the receptionist said my room floor out loud. I understand his reasoning (I was put on the 4th floor because I had a spa treatment to check into right after checking in, and it's on the 4th floor), but it feels like a privacy concern. Especially since I was a woman staying here by myself. I just prefer if I'm given the room key with the key sleeve, as the room number is usually written on it. The spa was incredible. It was clean and luxurious! I had a body scrub service with Gabby who was phenomenal, so nice and really made me feel comfortable and relaxed. The room itself has very fancy amenities (dimming capabilities of 99% of the lights, automated shades). But there were some things that I thought could've been much better. There's no privacy cap on the peep hole. The chair at my desk was so squeaky. The bathroom vents were very dusty. The toilet paper was so thin and harsh. The shower head angle couldn't be adjusted. It seemed like the ceiling has had some issues and the patching seemed like a landlord's special. There was some earwax on the phone receiver. The WiFi was TERRIBLE. If you plan to use your laptop for an extended amount of time, plan to bring a hot spot. They say they have complimentary premium WiFi. I did a speed test: it said very slow. But the bed was nice and big, the shower was nice despite the shower head issue. A robe was provided in the closet. I had two complimentary bottles of water which I appreciated. All in all, I would return because I do feel the pros outweighed the cons. I'd just be sure to bring my own internet.

I was here for a conference and the staff here were all so kind and generous. The rooms were clean,…read morethe hotel was well kept, the bathrooms were well cared for, and the meeting rooms were nice! They had a good selection of dining options. This has been one of the best hotels that I've had a conference at in a long time!

I love it here. This…read morehotel is our go to hotel any time my husband and I are in town to watch the Washington Commanders. However, on our last stay, there was a hiccup. I usually book way in advance to reserve a room without penalty and there is no charge until check in. However, I was already charged before checking in. There was a little push back from the manager on duty, but I believe the issue was resolved before we checked out after a two night stay. Always check your card before checking in, during your stay and after you check out... basically before you leave the hotel. Plenty of parking, never been an issue. Again, we stay here for the football games and usually secure parking with a parking pass. However, there is always another option at a fee that will provide round trip transportation. If you want to get your steps in, it's about a 30 minute walk. Also during our stay, the staff was scarce during dinner and breakfast hours. However, pack your patience, they will get you served as fast as they can. The food was good and filling. The adult beverages were limited, but something should be available to your liking. Check them out. Have fun and enjoy life :)

This hotel has a great location but is run terribly. I just witnessed an irate customer with…read moregenuine concerns told to 'calm down' after he had experienced an hour long check in the day before, a tv that did not work, no hot water and a closed parking lot due to repairs. He had repeatedly asked for a manager but was told that the manager was in a meeting yesterday and again this morning. I am writing this because we share the same experiences with this guest. Lack of response to questions about housekeeping. I have been here 6 days and am just getting my room cleaned after more than 5 request. After the 2 request I asked a housekeeper if I could just have roll of toilet paper and some cleaner but I was told no because my room was not on her list. I have been a Bonvoy member for about 15 years and I have never I encountered the lack of customer service I have seen this week. I would love a follow-up from the manager- if they could get away from their "meeting".

I've now tried this hotel twice, and don't think it'll be a third. The location is the only thing…read morethat this really convenient about this location, and that's about it... It's your normal hotel but I did not appreciate hair that was left in our shower for this stay..made me wonder if there was something else left unattended to in the room for my overnight stay. From my last visit though, I can express that the wifi was easier to access over this trip.

Room is clean - but some wear. The real downside is that it's almost impossible to get into this…read morehotel from the campus. The hotel is bordered by a highway, a busy avenue and a creek. There is a median so that you can't turn left into the hotel parking lot. You have to go across the highway and pray for a way to turn around against heavy traffic. There's no way to turn left within a half a mile of the hotel at a light and approach the hotel.

Obviously recently renovated. Friendly front desk staff. Parking is free. Easy access to…read moreinterstate. Bathroom is small but clean and perfectly acceptable. Rooms facing Route 1 may get some traffic noise?

This is the best Best Western I have ever stayed at. With nearly 25 years in the travel business…read morewith 3 major airlines and thousands of hotels; I am being very critical. The staff is constantly cleaning and very kind. The manager is involved in the day-to-day operation and recent complete renovations completed. The staff and property is impeccable! Have stayed here 3times in last 8 months.