I am extremely disappointed and honestly shocked by my experience at Red Roof PLUS+ Westbury (RII 266). After traveling from Atlanta, Georgia with my three children, we checked into a room that I had already prepaid for. The moment we walked in, we saw multiple roaches--four crawling near the entrance and under the rack, and another moving toward the bathroom. When we turned on the lights, they began scattering. I even have photo evidence of this. This is completely unacceptable and a serious health concern--especially with children. I immediately went to the front desk and spoke with Rosa, who refused to issue a refund and stated that no manager was available. She became visibly annoyed as other guests approached and ultimately took back the room key and told me to email--leaving me and my three children without a place to stay after a long trip. No accountability. No solution. No care for a family's safety. I have since escalated this to corporate and will be pursuing a refund and further action if necessary. I strongly advise anyone considering this location to think twice. Cleanliness and basic customer service should not be optional. read more

Red Roof Plus - Roaches which started to run under the door - Hotels Near Me - Westbury, New York

This hotel is used as a homeless shelter.. disgusting filthy room , worst experience of my life in reference to a hotel, the sheets were stained, hair on the bed , drug paraphernalia in the room, dirt walls and chairs , the hotel smelled like weed , shady people loitering outside smoking, I confirmed with someone that this is used as the local shelter and they have the nerve to be charging full rates , I wouldn't let my dog stay here . Would give 0 stars if I could , read more

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The hotel is infested with roaches. My family and I got moves to 3 different rooms on different floors and found roaches in each room. We took documentation and contacted customer service. Not much was done about it and the staff at the hotel were rude to us. read more

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Worst hotel I've ever stayed in. Ants, a hair dryer so mangled it looked like it would electrocute me if I used with no replacement available, pillows as flat as pancakes, most lights in the room didn't work (replace the bulbs!) and a terrible moldy smell in the halls and rooms. The lowest of the low. Boy did I make a mistake! read more

Our first stay at the Red Roof Inn in Westbury was tolerable. The place still reeks of cigarette smoke and the elevators don't work consistently, although at least one of the two always worked, but they rattle and grind so much, some people wouldn't even get on. On our visit, the television never work properly. Then there was an early morning fire alarm. There was no follow up announcement. I had to go down to the lobby to find out what was going on. Nobody was communicating with the dozens of people who were standing in the lobby or outside in December. In fact, the desk clerk, after taking care of someone who was checking out, simply sat there staring out into space and didn't communicate with anybody despite the lobby full of anxious people. Finally, me and another guy walked up and asked if everything was OK and she said, oh yes, it was a false alarm. The fellow who I walked up with suggested she or the manager or somebody make a general announcement that would allow people to stay in their rooms or return. No announcement was ever made. On top of that, when the vending machine in the lobby took my money without delivering the drink I wanted, the clerk, a different one, told me the vending machines weren't the hotel's responsibility and he couldn't do anything about it. The machine may be serviced by an outside vendor, but the hotel offers the amenity, so it should take responsibility. The hotel is fairly inexpensive for Long Island and allows pets. But don't stay there unless you have to. We won't be returning.. read more

Nasty! First room had a loud buzzing fridge, and beds that looked like they had clothes bunched up under the covers. They moved me to a room that had a filthy unwashed shower, broken door locks, and dirt everywhere. If it wasn't so late, i would have split and gone elsewhere. Spend a few bucks more and go elsewhere. You are worth it! read more

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Amazing experience! Staff and management were friendly! Everything worked in the room and clean

While the location was convenient, the hotel was filthy. Not the daily cleaning, but the dirt in the corners, dirt on the ceilings, mold in the shower, etc. The staff ignored guests as they entered the hotel or were not present at the desk. We would never stay here again. I wish I had looked at the reviews before I booked. read more

This was the look of the room I selected. It was one of the big rooms that had a sofa bed and two full/queen side beds. I stayed here for 2 nights with a friend and her daughter and was absolutely disgusted by the filth in the room. Complained to the guest services who said they couldn't do nothing about it. Asked to speak with the manager who said the same, was very rude turning her back on us while we were still talking and just went back into her room I ended up calling their corporate office to report the situation. They said they'd get back to me in 48 hours regarding it. Which they didn't. Overall this has been the worst place I've ever stayed at. STAY AWAY AT ALL COSTS!!! P.S. this was room 421 - I hope you don't get this room because this is what you're going to walk into. read more

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The photos of this hotel are very misleading -- the lobby looks nice online, but in reality the carpet is old, worn, and covered with white powder-like residue. The moment you walk in, the hotel is extremely stuffy with a strong odor. When I asked about adjusting my 5-day reservation, the manager twisted my words, rudely told me maybe I should just stay one night and leave, and demanded full payment for all 5 days upfront. The staff were unprofessional and unwelcoming, which made me leave immediately. I do not recommend this property. read more

DO NOT BOOK. STAY AWAY!! THEY HAVE ROACHES AND HORRIBLE CUSTOMER SERVICE!!! I booked this hotel on Expedia for July 17 and it has been the worst experience I have ever had. I booked the red roof in on a Saturday. I checked in and went to my room and when I turned on the lights in the bathroom there was a roach. I immediately called the front desk who was very rude. I should've known since when I arrived two ladies at the front desk were talking bad about a client. She told me my only options were to get another room, which she only had a double room available or to get a refund. She proceeded to tell me those were my only two options. I asked for a manager and she told me she was the manager. To which i responded that it was unfortunate that she treated her guests like that and then hung up and went to the front desk for the refund. She took my card keys and told me i had to call expedia for a refund. I stayed there and called expedia And the automated system said that refunds need to be processed by the hotel To which the lady at the front desk told me that she already processed the refund on her end and I needed to call expedia to release the funds I called expedia again and i was told by the system that the wait time was 45 mins for a representative so I left the hotel. When I finally spoke to someone at Expedia and they reached the hotel, they were advised that a manager was not onsite at the moment and I had to call back on monday to get this resolved. Apparently the lady I spoke to was not the manager. I finally got in contact with the manager of the Red roof in which was only available by email and appointment. I guess he is too busy with complaints to show face. Jason, the manager said the refund was processed when I spoke to him on July20th. It's been over a month and nothing has been done. Expedia is claiming they aren't able to reach the hotel and the hotel is claiming they processed the refund. Idk who is lying but they both are gaining from this and it's horrible they would do that to their clients. read more

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This is the worst experience we've had in a hotel. When we first checked in, we went to the first room they gave us‍. We had no choice to explain that the room was dirty with urin odor. Sheets had stains as well. They gave us another room which was worse. The next morning we told the front desk we need to leave. The woman in the front gave us attitude, told us we had to wait and speak to the manager when he gets in at 2:00 pm. We also gave our phone number so he can call us. 3:00 pm rolls around and no call, so we called the front desk and asked the same woman if we can speak to the manger? She got very nasty and told us nothing can be done. The manager will not be returning until MONDAY! I feel because we are white she was very racist and unprofessional to this situation. I then contacted the main number when we got home that Wednesday and explained everything. Well we get an apology e-mail and they can't do nothing for us. SHAME ON THIS LOCATION! Unprofessional all the way through. Beware, we didn't know at the time, but this hotel puts welfare people there. It's a good thing for these individuals, but unfortunately not a good thing for people that are visiting and trying to stay in a hotel that is not racist towards white people. This hotel is very unsanitary, dirty and does not take care of their rooms. This is a fair warning for anyone that is thinking of staying at the red roof Inn at Garden City New York. GO ELSEWHERE, do your homework to see if the hotel your thinking of is part of the welfare system. read more

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dirty filthy in the rooms. Elevator is disgusting smell in the whole hotel including the rooms are terrible. Looks like homeless hang out in the front lobby. Maybe it's also a shelter here . would not stay here. for free. read more

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The morning staff is very rude and unprofessional. They aren't afraid to roll their eyes or give you a look of disgust when you ask a question. Housekeeping knocks on your door at 10am and will continue to knock every 30 minutes until checkout at noon. The coffee and hot water they have available is always cold and the refrigerators and microwaves in the room barely work because they're so old and best up. The tv channels are very limited. The vending machines have all kinds of crumbs inside at the bottom. The hotel is pet friendly but I think there's a 1 pet policy unless they're service animals. The prices change every few minutes. Price ranges for 1 night go from $119-$499. I'd suggest checking the prices every few minutes until you find a good price if you decide coming here. read more

This place sucks! A front desk worker by the name of "Wendy" need to check her attitude! Called to ask a question and she seems like she didn't want to work! Needs to be a CLEANER! Not deal with paying customers! THANKS FOR THE REFUND!!! read more

I wish I could give this place ZERO stars. During an emergency, I booked a two night stay at the last minute and this place was absolutely disgusting! The lobby staff on the overnight shift was rude and answered questions while having a private conversation on her cellphone. The room was dirty and the furniture looked like it was chewed up by dogs. The room had holes in some of the walls, the bathtub had the remnants of cigarette or blunt burns and the refrigerator wasn't working because there wasn't enough outlets to plug it in. The hallway rugs were filthy and the elevator looked like something out of a housing project in East NY. The following morning, someone threw what smelled like fruit punch on the elevator floor, leaving it sticky. The place reeked of pot and there were dodgy looking people walking through the halls. The coffee bar downstairs was lacking. There weren't any sugar alternatives or anything to stir your sugar with. The straw that broke the camel's back was when my wife saw a roach crawling on the wall behind the sink during the wee hours of the morning. That was it! I packed up our things and we left to find a new hotel. Before leaving, we emptied our bags to make sure that we didn't have any hitchhikers in them. The hotel slogan should read, "Red Roof Inn PLUS+ roaches." Spend a few extra dollars and find a nicer hotel to stay at. read more

I stayed here multiple times while searching for a new home from out of state. It was fine. It's nothing special and was certainly the cheapest option. It was safe and clean, and that's about all you van expect of it. It was conveniently located. read more

My family and I needed an easy place to stay for a family funeral. my parents sold their house a year ago so this was our first trip home without a place to stay. I used HotelTonight to locate an inexpensive stay...and this location popped up. The only thing that was good about the location was that they upgraded our room for free when we realized it wasn't enough space for my husband and son, and the room bathroom/shower was good. The rest of the experience was less than stellar. The whole place reeks of pot. The elevators were a mess and in the room we were upgraded to, a cabinet was broken and the TV in the second room was missing from the wall. No one was wearing a mask on staff and given the quality of the place, I'm just hoping the room cleaning plan was good enough to combat COVID. read more

The hotel is dirty, not maintained at all, and the customer service is horrendous. Our first night there, we had property stolen from the lobby. The staff at the front desk showed zero concern and refused to look at the security cameras. Other issues: Microwave in room was broken, they did not care. There was a dirty tissue in the ice bucket. Bathroom was dirty. Elevator is filthy. Vagrants roam through the hotel. This was the worst hotel I have ever stayed in. read more

The room lacked lights. The desk lamp was two bulbs but one was burned out. A wall fixture was burned out. There were no bedside lamps. The room was dark like a dungeon. Went to the front desk and requested light bulbs for the few lights in the room and was informed I would have to wait until morning. Told her that was unacceptable and had her call the manager and see what could be done. He said, have the security person go to the storeroom and get bulbs. Could not find the security person. When he did come he went to two storerooms and could not find light bulbs. This hotel sucks. I gave a one because zero was not available. read more

The fire alarm goes off at night. After driving 15 hours you want to go to sleep. Not here though, I was too tired to care about anything but sleep. A little after 12, the alarm for off and everybody has to evacuate the their rooms for an hour.... the water pressure is horrible here. I'm picky so everything else is things ppl like me have issues with: There's no closet, it's a 18' corner at the door. When you wake up, you can see the stains on the walls and doors glowing. I feel dirty staying here. Update: I originally gave it two stars but after speaking with Jason Spiegel and Brian Parker it doesn't deserve 1 star. Will never in life stay at Red Roof. No breakfast at this hotel again. read more

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The room was clean. very happy about that. BUT it had an odor of male cat urine. The hotel is very tired looking. The elevator is ancient, beat up, dirty and smelled. You can smell the staled smoke in the air throughout the hallway and foyer. Loud noises. People partying throughout the night and morning. Noticed people hanging out in the parking lot as well as inside the foyer. Perhaps this is what one gets for 200 dollars a night. Will I stay here again? NO (The people at the front desk were great!) Such a shame to let this happen to a once decent hotel. read more

This hotel is disgusting and has the most unprofessional staff specifically Maria at the front. Extended my stay and they were overbooked asked me to leave the room I was in and wait 2 hours for a different room, refused to let me speak to the manager that was there and refused my refund when I didn't stay, customer service is a joke. Stay away. read more

I don't even know where to start with this place. All the reviews on here MUST be fake. The photos are 100% not the same as in person. It feels like bait and switch. First impression did not sit well with me but my room was already paid for. The staff was unfriendly and unaccommodating what so ever. Secondly, I booked a non smoking floor that was FILLED with smoke! It was STIFLING! There was a door (room 427) where the lock looked as if it were broken into with a crowbar! Only god knows what happened there!!! ‍ the sheets in the bedroom were filthy and disgusting, mattress was hard as a rock!! There was no waste bin, no tv remote in the room to prevent me from watching tv and the phone wasn't working! Idk what's going on in that place. It practically looks like a halfway house. Never ever going back! read more

We read reviews before booking and they were okay . I should have realized that many complimented the managers. They must have been written by themselves. This place is an unsafe mess, and should be avoided. BROKEN LOCK ON DOOR. TV in living room area. Not on wall. Front desk said "STOLEN". Light bulbs missing. Just a trickle of water in shower. SEE PICTURES read more

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Only staying one night, heck how bad could this place be? Paid under 150.00 A good price for Long Island NY ! Abundant free parking! Free coffee station in lobby and bottled water, efficient check in service. It's basically clean, but a little lived in. I'm on the 5th floor-in a non smoking room, it has all the basics you need, so why the 1 star review? The issue was SMELL ! My room reeked of cigarette smoke and Chinese food. The hall ways and elevator also smelled just as bad. I tried to open a window-would not open, I turned on AC on a cold night in an attempt to get the smell out- it seemed to get worse. I was in smell hell. Ok -Perhaps a hot shower may help...... Wait for it.....wait for it.... I opened the hotel bath soap it was a dull mustard brown color and it smelled like broccoli! I actually started laughing- this was a first. Yup, the soap stank too- I swapped it out with less stinky hand soap by the sink. The towels and sheets did not smell, although a little rough but expected- I did not expect staying up all night sneezing from the smoke, and dealing with such poor air quality-so bad in fact I'm sick from the fumes-and writing this review at 3:50 AM, with the worst headache, burning sinuses and red bulging eyes to match! I have an important day ahead of me and I'm wrecked from this place. Just noticed the quilt has some black dried goo on it! I will post all in photos. I wish I could post the awful smell. The sad thing is I was giving this hotel chain a second chance - bad experience at Red Roof San Fran airport location - it did Not smell and was insanely clean, but guests in adjoining room woke me up at 1AM thinking our adjoining room door was a bathroom -banging and pushing-they would not stop until I pushed back and said cops are on the way, I was scared to death, thought it was a break in attempt -the SFO airport area is not great (safety). Needless to say getting back to sleep was difficult enough -then a car crashed into a pole or similar shortly after waking me up once again -I get it, not the hotels fault - that's why I gave this place a second chance! If you smoke-and like the smell of Chinese food in your nostrils all night and think broccoli soap is a cool organic experience- this is the place for you. Oh, they also allow dogs... why not? Pet smells would be a vast improvement! I don't think switching rooms would have made a difference, the smell was hotel wide. I'm done with Red Roof ! read more

Red Roof Plus - The brown Broccoli smelling Soap over dinghy tub floor. - Hotels Near Me - Westbury, New York

1st night broken microwave, no phone, no desk light, clogged sink. Fixed 3 out of 4 next day. Couldn't Baldini's a lamp from another room for some reason whatever. 2nd night no heat. Offered to switch me to another room but it was 10 at night so I took the blankets and said good night. 3rd night heat still not fixed. Sent email to manager complaining and was scolded for not moving when offered and blaming the maintenance team who said it was fixed. Upped the attitude by saying they'd find another hotel if I wanted as though I was the culprit. All in all a piss poor experience with no comment on the drab lobby and room. read more

This had to be the shittest hotel I ever had to stay in. The cigarette aroma in the room was so nasty. There's a little sign on the door that says, " smoke -free room." What a joke! The bathroom smelled like urine, the headboard looked like someone ripped it from the wall. The room was so dusty. When I showered, it took a long time for the water to go down the drain. The group of people next door to me were smoking weed all night and smell came into my room and it was very intoxicating. This was the absolute worst experience EVER!!! For the money you charge, you could at least have a decent presentation of your rooms. Such a shame!! This hotel doesn't even deserve a star! read more

My opinion, this place is TRASH. Run down, filthy dirty, stained walls and carpet, broken furniture, missing woodworking in elevator and rooms, tub outlet upside down and staff is unhelpful. Place should be condemned. read more

Should be able to rate zero. Hotel inexplicably cancelled my confirmed reservation for no apparent reason. The place is a poorly managed cesspool. read more

enjoyed my stayed, clean rooms and clean place, great if you are visiting also I loved Brendas service!

This is the worst experience I have ever experienced at a hotel. We were to celebrate our birthdays this weekend, and the workers their treated us horribly. We were rushed, became irrated that the housekeeping there thought it was okay to open our room door when you knew you heard voices, and the door was shut for a reason. The tv is always on, another sign that someone probably is in their room. We have gone to the hotel countless amount of time to know that check out time is for 12pm. Housekeeping came around 11:30am, to our door, and then for the second time, they proceeded to knock on the door for 12 pm. It's crazy to think everyone would be out before 12 pm!!! We don't deserve to feel like we were rushed or blantly getting disrespected. I am very disappointed in how we were treated. I was upon taking a shower a couple of minutes before check out time. Housekeepers decided to knock and push open our doors for 11:30am, which was totally unexpected. I definitely did not like the disrespect because we are customers who come there and pay for our time being there. We wanted to make a complaint to the manager, and they failed to bring the manager or a supervisor to the front desk. Even if there was not one at that time, someone should have told us. We couldn't get the problem resolved because the woman at the front desk walked away while we were talking. She refused to hear our side of the story so rude. We could not get the problem resolved. Definitely, the company should change policies to train housekeeping and the front desk workers to be more respectful to people's privacy. It is inappropriate to open doors on your customers. We, as customers, are fully aware when check out time usually happens. read more

BEWARE - If I could give this hotel one star I would. It is filthy dirty, the elevators barely work, are dirty inside and look like they haven't been cleaned in months. The rear entrance literally has 100's of cigarette butts all over the ground. Our last night here, the fire alarm went off at 1:30pm and we had to evacuate the building, no management, no staff telling you where to go or what is going on. The hotel is being used as a homeless shelter and is not safe. PLEASE DO NOT STAY HERE! read more

The Red Roof Inn is a decent place to crash when other options aren't working out. Our hotel was booked for two nights and we had to find something to fill the gap so we decided to try Red Roof Inn. We asked to check-in early and they were able to accomodate us by letting us come in almost 3 hours early. They have a very strict dog policy, which is understandable but I felt like they were a little rude about it. By strict, I mean that you aren't allowed to leave your dog(s) unattended while you stay. We never leave for too long without them but it did put a wrench in things like running out to the grocery store or the office. The room was clean and the bed was quite comfortable. Maybe we just got lucky with the bed in our room because I read that a lot of people complained about it in their reviews. The staff isn't awful but they aren't overly friendly either. The phone in our room didn't work and no one came to fix it either. Those are the only issues that we came across. All in all, it was a decent stay and I wouldn't mind staying again if we had to fill another gap. read more

This is a great place to bring your kids. You can see hookers walking throug the front door and heck you might even see a drug deal. And it only costs about 100 a night. Disney is about 200 a day. You can't beat it. The manager is exceptionally hospitable. She doesn't smile and is one nasty individual. This is just like the Disney experience. Enjoy! read more

It's a great place to relax. Restaurants are walking distance. Hotel staff are respectful and professional. I have stayed here during COVID-19 and every room was clean. The sheets, bathroom, and floors were spotless. Being a model and photographer I'm very observant to details. This hotel gets 5 stars!!! read more

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Well here goes The positive- it's easy to get checked in It's a close walk to target and famous daves Ok well that's it The bad The room smells like cigarettes even though it's non smoking They give u 2 towels for 2 people 2 washclothes The shower curtain had no lining which soaks the floors It's wood floors The sink is in a weird position They don't do very well house keeping It's just old and I regret staying here only reason we did is for the promotion from the group we came with read more

Went here with my husband as a "getaway from the house" evening. We walk in and we're hit with the smell of weed. I figured it was a guest breaking the rules and thought that things would get better. We got to the room and I immediately felt uneasy. We ordered food and drinks and sat at the desk enjoying some conversation. When it was time for bed I pulled the sheets back as I do at every hotel and there was a dead bedbug in the middle of the bed and blood markings on the sheets. My husband and I stripped off our clothes, threw them in the garbage, grabbed our stuff and ran out of that place with only our jackets on. This had to be 3-4am in the morning. We live less than a mile away so it was nothing to go back home but what a waste of a nice evening. I complained to the young lady at the front desk and she advised that she would have a manager call. We have yet to receive a call from anyone. read more

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We grabbed this place about a week before a trip to visit a relative nearby, and it was the cheapest place with no reviews suggesting dirt or unsafety (cheap meaning under $200 including tax). But, you get what you pay for! We found the room here perfectly comfortable, the wi-fi worked without a hitch, and the staff were courteous, but that's the best I can say for this one-night hotel stay. The name of the hotel -- Red Roof Inn Plus Garden City -- is a bit of a misnomer, because the place is in Westbury, roughly two towns away, and I had trouble finding the "plus." The lack of ANY breakfast, even a continental one, was particularly troubling because the location is isolated from any restaurants. It is across the street from a shopping mall, but you would really have to hop in a car to go find breakfast. There may be restaurants within walking distance (ten to fifteen minutes) but it is along streets with no sidewalks and the nearest places do not serve breakfast. There is coffee and tea (Lipton only) in the lobby. The turning glass in the micro- microwave wobbled so much that the tea I tried to heat in it spilled all over. Next time maybe we should be ready to pay a little more. read more

Worst hotel; They will enter and exit your room as they please despite do not disturb sign! Stay at your own risk!! I tried to speak to the manager Brian Parker; this individual was on a total power trip as stated by several other reviewers in previous reviews of this hotel this manager Brian Parker is extremely rude and condescending. I walked away from this guy and called corporate directly; they were not helpful at all and said the management was the the discretion of Brian Parker the manager of the hotel. My complaint was "noted" and I I was told by corporate that they cant help. Complete nonsense; I would never stay at this hotel ever again; nor will I stay at any red roof hotels. Brian Parker who was the property manager states that they have a policy where they MUST "clean" your room and will enter and exit your room for cleaning purposes. I told this "manager" that okay thats fine I will allow you guys to enter but please knock and call me and please do not enter when the do not disturb sign is up and this guy tells me WE ENTER AND EXIT YOUR ROOM AT YOUR CONVENIENCE NOT YOURS. IF YOU DO NOT LIKE IT YOU CAN LEAVE. ZERO respect for your privacy. Red roof plus is corporate owned and each property is managed by different people if you book a room at any of these hotels your subject to that individuals rules and regulations. No one at corporate was able to help me ultimately I left and filed a complaint with RED ROOF, HOTWIRE, credit card company, BBB, etc; I normally I would never put this much effort in to something like this but it really really is insane that a branded hotel will let something like this go on and do ZERO to fix the situation. Think about this folks; you're in your hotel room with your family/wife etc and a random hotel manager just opens the door and comes into your room despite your DO NOT DISTURB sign being in place? Thats absurd! Zero privacy!!! DO NOT STAY AT RED ROOF! read more