0 stars. So we went back and read all the reviews on Google and trucker app the restrooms for…read morecustomers inside have been closed due to being out of order. But for a year though? She just doesn't want anyone using the restroom that means she doesn't want any customers. Completely rude. I've ride with my husband he's a truck driver how was she going to pull this off and stay in business.

7/8/17 Nice big service station and big convenience store…read more The store is clean and so were the restrooms; in fact, you have to request a key to use them. The woman working was so nice. She had to run out to help someone at the pump and apologized profusely to us like we were inconvenienced in some way. On long road trips we get a little zombie-ish so we probably would not have even noticed there was no one at the counter for a few minutes. :) I don't normally rate convenience stores but she was just so sweet and her store was really clean and those clean restrooms were a welcome sight.

Body Builders requested my tow and Mr. Shook was on scene within an hour, over 40 miles away. My…read morecar was promptly delivered back to Robinson as quickly as my ride got me back to town. He was literally a couple cars behind us on the way back to town. Midwest service at it's best!

I was there from out of state when my VW had issues, initially they explained they were way over…read morecooked but eventually they agreed to take a look at it. In about 45 minutes they had me on my way. Thanks guys, you are great! Joe

So, I've tried to on more than one occasion give the benefit of the doubt. After nearly one year of…read morerepair work fully paid by the way, and many many hundreds of dollars in tow bills rental fees etc, and time missed that I cannot get back...... DO NOT I REPEAT DO NOT TAKE YOUR VEHICLES TO CHAPLINS TRANSMISSION IN OLNEY, IL. MORE TO COME BUT THIS IS A SNIPPET. It took me to post for calls and for help. The help offered was take down my post and then I will get a rental vehicle.

We dropped a truck off on May 17th to get the transmission rebuilt and it did not get finished…read moreuntil August 2!! They got it taken apart and then put back together. Apart was bad so they had to take it back apart and fix it again but still!!!!! There's literally no excuse to take that long!!!! Every time we would call, "Oh it will be done by the end of the week,"or "oh it should be done by Monday or end of day tomorrow". Always got told something different.

I called the Mattoon, IL office and Linda (I'm pretty sure that's her name) answered and could not…read morehave been any nicer or more helpful. We had bought this house and the previous owners had said they used Superior Fuels. Well, there wasn't any record of our house and the service guy, Jim was determined to figure it out. He drove out to the address I gave him and said he had never been there, but could provide us with propane and just give him a call when we got to the house. I called two days later and he was able to come out and meet us that same day and he could not have been any more helpful or kind. Considering my husband and I had called 7 local plumbers that day for a different issue and only one ever called us back (they never did come out), the quality service given to us by Superior Fuels was awesome!!

I have always had a great experience here. My vehicles come out shiny and very clean. If I ever…read morehave an issue, they strive to fix it. Nice and friendly staff who do whatever they can to accommodate your work schedule. Would highly recommend!!

Had to redo car 3 times still not right. Verbally assaulty me because I tried to get attention from…read moreemployees ignoring me, not punctual do not open on time. Literally left rings the size of half basketballs on my seats. Improper cleaning technique. The owners could not identify cleaner they used on dash some" white spray" quote.. Anyway, the black around control knobs is discolored on dash. The wax is not properly applied it is not smooth its rough and bumpy. They charged $165.. they told me to buy new seats if i wanted stains out they caused. They took less than a minute to rectify the matter..hurridly sprayed more cleaner just leaving lines where they sprayed it again. They told me i wasnt shit , my car was a dumpster (no food or food trash, no cigerette butts no burns, no large dents , only a few years old) . I told them there were belongings in car in message on machine and that i would provide a small to medium sized tote to put them in. This large blonde lady continued to harass me said i was a joke. The male owner ricky lawhead said get out of here not even trying to make it right or asking if i was satisfied. Local businesses said they would commit to writing statements my car was not filthy or disgusting as they claimed trying to humilate me yelling through the parking lot. Assault customers, horrible job, took money for services not done correctly still have lines on seats from more discoloration from 3rd attempt to correct situation with no mention as for an apology for inconvenience on their part for their 3rd attempt now. I was very sad the way i was treated and very hurt. I also thought $165 was alot of money to waste. I paid cash so no way to get reimbursed. Just awful i had waited for this and looked forward to it and was so happy to have it done only for discoloration and smears.

These guys are fantastic. Under promise and over deliver! Flawless craftsmanship and 100%…read moretransparency on scheduling. Mike Shelton tracks every metric and he's absolutely, positively "on top of it". He also has a phenomenal relationship with GEICO which made the process much less painful. Personally, I don't know why anyone would go anywhere else.

The detailing service is great! Your car will come out super clean. They will also get you in at…read morea time suitible for you and as soon as you can get it in the door. Their service department is also the same way too. And they do an awesome job at fixing your vehicle. I take my car here for oil changes, tires, alignments and even clutch repairs and everything came out working perfectly! Highly suggest getting a detail, service work, and even buying a car from here! Ive bought three vehicles from here and I loved them all.

I've taken my truck here for inspection and service and left with the idea that these folks will…read morescrew the out-of-towner for all they can get from them. I gave this company the opportunity to inspect and flush my coolant system, inspect and recharge my AC system, inspect and flush my front and rear differential and transfer case and inspect and flush my transmission. I left with an AC system that blows hotter than the heater. How can anyone expect one system was inspected and maintained correctly when the other performs so poorly after such a "service". I was also taken for $250 so that someone could punch a few buttons on a programmer to reprogram my cpu which performs worse now as when it did when I brought it in to their shop. All this place has done was fix my ability to have faith that all GM dealerships are not equal. I would caution anyone coming here for service to question how that service is performed. I personally think they suck and charge for things they're not qualified to do. Buyer beware! You cannot trust these mechanics. What's unfortunate for them and me alike is that I am looking for someone to replace my shocks, add an air ride suspension, replace my mirrors with towing mirrors and rotate my wheels. I wouldn't trust them with rotating my wheels at this point. No stars for this group. Go somewhere else if you're in need of service.