I work here, so I may be a bit biased but we do strive to give the best service possible here & I…read moredon't know of any better insurance company I could be working for! We have started 2019 off wonderfully & hope to continue keeping customers happy!

I had state farm insurance with another agent where the employees were rude and had no clue what…read morethey were doing. I switched to Colton Harris and have had great service. His staff is very friendly and knowledgeable. If they don't know something off hand, they go to the effort to find out and call you back. They actually care about their customers and go above and beyond with customer service. Would highly recommend.

We have our home, auto, boat, camper and business insured with Aligned, and couldn't be happier…read more It's nice to have one contact for all needs, and the staff provides a 'white glove' service whenever we need any assistance. Their priority is providing protection, and they exceeded expectations with a recent mechanical breakdown claim we had to file with our business recently. It's a comfort to know Aligned is in our corner when we need them!

From the owner: Aligned Insurance, LLC. was created as a sibling company to Lyons HR, LLC. in 2020 as an answer to…read moreour clients' needs for Property and Casualty Insurance for their businesses.

Great service! I needed a summary statement of our coverage emailed to my office. I had it in…read moreless than 5 minutes.

Do not, under ANY circumstances use this office…read more Long version: This office insured my uncle's car for him, and he allowed me to use it out of state for school. I used it for roughly a year, and as of this review, am returning it to him next week. I had a fender bender in a rental car, and the rental company contacted State Farm for a claim. During this process, the local office dropped my uncle's policy completely, claiming that they needed to speak to me and were never able to contact me. They had my contact information through my uncle (supposedly), and insisted that I never answered the phone and was generally unhelpful. To be fair, I wasn't told this myself. This is what my uncle repeated. I don't believe he would lie. Long story short, they cancelled his insurance out from under him because I wasn't easy to contact. The problem? I went through THREE MONTHS of phone records, and the only time I ever spoke to a state farm agent or employee was when I called them. They made NO efforts to contact me over the supposedly important information, and dropped his insurance because of it. NEVER use State Farm, and if you must, NEVER use this agency. I've been given the run-around over this accident for over a month, and my uncle got screwed out of his insurance because of something I didn't do. Full disclosure: I had an accident in the loaner car earlier in the summer, which may have complicated things. It was a non-fault accident and was covered by my uncle's State Farm liability insurance. Despite this being non-fault, there may have been complications leading into the fender bender. I don't know, and I hope I'm not treating this office unfairly because of information that I don't have. Either way, I don't take kindly to being blamed for something that is untrue and my uncle paying the price for it. I will never use State Farm again, and I am offended that this office blamed me for not picking up the phone. It's simply not true.

Charles has quality staff but his attitude stinks. I was hit by someone who ran a red light. She…read morewas fine and drove home. I had a severe concussion and didn't know my address. The EMT'S refused to let me go home even though it was April 15, 2020 and the hospital was full of COVID. I had to stay alone for hours and I have permanent damage to my spine. Did State Farm pay ambulance? Hospital? Dr's? No, they gave me 10k for my totalled car and that's it. They weren't even going to offer me representation against this lady. I thought about suing for breach of contract but I don't have the energy but if he does this to someone else sue.

Mr. Gough has awesome staff but he's got a "better than everyone" attitude which is why my husband…read moredecided to take our State Farm business to Todd Davis. All I want now is for him to transfer our homeowners as well. I intend to never give Charles anymore money. It's his attitude and the principle of the thing.

Brandi took care us on our windshield replacement. She helped get everything done on a timely…read moremanner. Very good staff.

Recently dropped State Farm after 30+ years had pipe burst upstairs and bc I have MS I reported it…read moreas an emergency ADA problem. Another words you could see thru the floor to concrete patio 10 feet below. After a week, I took pics and video of extensive damage and paid out of pocket bc I was walking with a walker and got door dash thru the window. State Farm said bc they didn't inspect and they had 30 days to do so, they refused to cover and this is after failing to cover an accident where we both had State Farm. They're in a class action lawsuit for failing to pay claims that should have been paid. They reject about 80%. Try Allstate.

My neighbor gave me Tyler's number a few months ago when I told him I was shopping my home…read moreinsurance. Tyler had just finished helping my neighbor through a claim where he was in a hit and run accident. He was able to save me over $200 year on my home insurance with more coverage than I had before. I have been very happy with Tyler and his staff. I feel like they know me and know my situation. They treat me like a friend and not like another number. I would highly recommend them.

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I'm a Gadsden native, grew up on Lookout Mountain and went to Etowah High School. Licensed in 2007, I became an Allstate agent in 2012.