1. Redeeming Restoration

    1. Redeeming Restoration

    0

    Holland Patent, NY

    Redeeming Restoration

    4.6 (9 reviews)
    Open Open 24 hours

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    Response time

    1 day

    Response rate

    100%

    Services - Redeeming Restoration

    Mold remediation

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    11 months ago

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    Sheri O.

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    Disaster Services

    Disaster Services

    2.7
    (3 reviews)

    dean himself was great. the guys he employed. not so much. broke a window that wasn't touched by…read morethe fire, the threw away things that we were told to put in specific places, very important documents that I'm not sure I'll be able to get back, tools are missing. overall not a 50k job well done.

    In one of the most difficult times in my life, Dean from Disaster Services will be remembered as…read morethe hero who continuously bent over backwards to help me, when no one else would. My first interaction with Dean was a phone call, during which I anxiously explained how I had left water running in the bathroom, causing a leak into the basement. Within a matter of minutes, he had assessed the leak/inspected moisture levels in the basement ceiling. In the most efficient manner I've seen by a professional, he told me that his work was not required and that I had NO insurance claim whatsoever. He left shortly thereafter without even charging me for the emergency house call! Needless to say, Dean could easily have taken advantage of my fear of mold-growth and charged me a few thousand dollars to put his fans in. Instead of capitalizing on the fact that I was completely clueless and would have paid whatever amount he said was necessary, he was dead honest with me, when he certainly didn't have to be. He came immediately, assessed the situation, and calmed my spirits, all free of charge. Now, fast-forward one month... We put our house on the market, and the home inspection revealed that we had mold (totally separate location from the prior bathroom leak). Of course, I called Dean immediately. Within two weeks, we passed the mold clearance test, due to Dean's immediate response and successful cleaning. We had numerous other issues called out for repair in the home inspection including but not limited to a roof leak, electrical/wiring problems, and a vapor barrier requirement in the crawl space. Now here is where Dean continued to surpass any and all expectations I may have had regarding his services. He provided me with numbers for contacts who could address each of these issues. He took it upon himself to personally call the roofing company, the electrician, and the mold sampling/testing company to explain my situation to them. Furthermore, he personally scheduled dates and times when those third party companies could do the required repair work, all with the most reasonable estimates you could imagine. It was like he put himself in my shoes and literally started making phone calls on my behalf. Additionally, Dean happened to notice that the sump pump was running continuously, while doing his mold removal. Being the good human that he is, he took it upon himself to take off the sump pump cover to take a look, even though the sump pump had nothing to do with his mold removal agenda. He explained to me exactly why the sump pump was running over-time and gave me step-by-step instructions to fix it myself, so that I wouldn't have to pay for yet another pricy project before the sale of the home. The next month, I moved to Arizona, even though the NY house hadn't officially closed. The buyers' last walk-through of the home revealed that mold had come back in the basement because I had neglected to run a dehumidifier after Dean did the first round of mold removal. Hearing about this mold re-growth after I was already in AZ was like a nightmare come true. And of course, guess who I called? Dean picked up on the first ring. I explained the situation to him, and he was over at my NY home the next day. I told him that I didn't have a dehumidifier running in the living space in the basement (since I had removed it the day that I moved), that one would need to be installed and hooked up to drain in the sump pump, and that the sump pump would need to be fixed since I never got around to fixing it. He purchased a brand new dehumidifier on his personal credit card and sub-contracted a plumber to fix the sump pump for me. He personally set up the dehumidifier and removed the second round of mold at a rock bottom price. I would never have been able to close on my NY home if it weren't for Dean and his willingness to help me with things that were WAY beyond his job description. The world would be a different place if more people operated like Dean and selflessly put the good of others before the good of themselves. I will never forget Dean and his company, and how he single-handedly helped me climb out of one of the deepest holes I've ever been in. Thank you from the bottom of my heart, Dean. You have set the bar unimaginably high for professionals everywhere.

    Redeeming Restoration - damagerestoration - Updated July 2026

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