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    Redefined Bridal

    4.8 (22 reviews)
    Closed 12:00 pm - 5:00 PM
    Updated 3 months ago

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    Tailoring and pricing was a 5/5, but deserves a 1/5 star for unprofessionalism and customer service.
    Janelle C.

    I wanted to give her a better review because the tailoring was perfect and was done for a reasonable price! But unfortunately, I am giving Ashley a 1/5 star for her professionalism and customer service. I had four alteration appointments between May and July. My first appointment was booked a month in advice and was a group appointment with my mother, sister, and maid of honor. When I got to my first appointment, she was able to help me with my dress no problem, but when it was time for the others to get their dress fitted, another party walked in to get their clothing fixed. Ashley told my mom and bridesmaids to come back in 20 minutes to fit their dresses because she was trying to help the other party. We were caught off guard because we reserved this group fitting a month in advance, but she decided to help the walk-ins instead. When I arrived at my second dress appointment, I walked in on her still sewing and working on my dress. I had to wait about 10 minutes before I could try it on. Also, my mother and sister came with me to try on their dresses, and Ashley said she did not have enough time to do their dresses. We were upset because my family drove from PG to Salinas to pick up their dresses, only to find out that Ashley did not work on it at all. It was a big inconvenience, and she could have communicated that with us before they came! My mother and sister ended up going back a different day to pick up their dresses. However, an hour before their appointment, she called my mom to ask if they could come in 30 minutes later. We assumed this was because she was still working on the dresses. When they got to the appointment, Ashley was still working on their dresses, and they had to wait another 15 minutes. Again, very unprofessional behavior. Ashley also said her steamer broke, and she could not steam the dresses, so my mom and sister left the dress there so that she could steam it and have it ready for the next appointment. So, after all of that, they still did not go home with their dresses. For my third dress appointment, I brought my maid of honor. An hour before the appointment, she called us to see if we could come in 30 minutes later. When we arrived at the studio, she was still working on my dress. I waited about five minutes until she was ready. While I was trying on my dress, she worked on my maid of honor's dress. By this time, she had over a month to tailor my maid of honor's dress. The most unprofessional part about this was that there were purple marker marks on my maid of honor's dress. I know it's disappearing pen ink used for sewing, but you should not give this dress as a final product to a client. By my fourth appointment, I just wanted my dress to be done. I arrived at my appointment to pick up my dress and also my mom/sister's dresses. When I came, she was still working on my dress and she did not steam my mom/sister's dresses. At that point I was annoyed and stressed. Luckily, I had my dress in time for the wedding. But I will never go to this place again! This was one of the worst experiences to have as a bride. I would rather go somewhere else and pay double what I paid for better customer service.

    Off the rack gown altered by Ashley.

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    7 months ago

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    1 year ago

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    Ashley Marie B.

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    4 years ago

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    2 years ago

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    5 years ago

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    3 years ago

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    5 years ago

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    3 years ago

    Great service always delivers on time has save the day for me a few times this year already

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    3 years ago

    Ashley is great! Listens to your image you want and makes it come true. Quick to respond to any questions.

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    5 years ago

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    6 years ago

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    6 years ago

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    8 years ago

    Ashley has such a keen eye and a quick hand. I recommend her services, without hesitation.

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    7 years ago

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    8 years ago

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    7 years ago

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    13 years ago

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    Review Highlights - Redefined Bridal

    From bridesmaid dresses to pants and alterations for my personal wardrobe, working with Ashley is always so lovely.

    Mentioned in 18 reviews

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    Redefined Bridal - sewingalterations - Updated August 2026

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