I hate that I am still so appalled by the poor quality of care I received here that it stands out…read moreas one of the worst, most egregious examples of dismissal and laziness in medicine, even after ten years. Yes, you read that correctly: ten years. I came in back at the beginning of May in 2016 after I took a bad tumble off my bicycle in NYC. I had heard a very loud pop, and felt a severe, sudden, searing pain. Now, I have to say this about my pain tolerance: I've broken 6 bones in my body (that I know of so far), and not one of them has hurt when they broke. Getting hit by a truck as a pedestrian does not rank in my top five most painful injuries or ailments. *THIS*, however...this most certainly did, but I knew that it didn't necessarily warrant a trip to an emergency department (I knew I could tolerate the pain for a little bit), which is why I waited until I was back home to seek medical attention. I was able to make an appointment online and be seen swiftly, which was excellent! The CSRs, medical assistants, and radiology technicians (and the radiologist who read my x-ray!) were fantastic! If I could separate my visit score between the interaction with those employees and the provider, I absolutely would-because those fine folks 100% deserve 5 stars and a significant raise! The physician who "saw" me, on the other hand, was so incredibly dangerous and incompetent that-when I saw her visit note the next morning at my PCP's office (which I managed to get into first thing somehow), I requested that the physician seeing me that morning RedLine that physician for her conduct, because literally every single thing she charted in her note was a lie. EVERY. SINGLE. BIT. OF. HER. DOCUMENTED. ASSESSMENT. WAS. A. LIE. 1. She said she physically examined my foot, and that she spent at least 15 minutes with me. Lie. She stood in the doorway and never fully entered the room, and saw me face to face for maybe 2 minutes tops. 2. She said I had no bruising or swelling, nor pain to palpation, no pain with weight bearing, and I had no problems with passive or active range of motion . Lies, lies, and more lies! Unless she had developed some sort of superpower that enabled her to look through a pair of running shoes and socks, she saw absofuckinglutely nothing, because she never looked at my foot, which had a very distinct bruising pattern that is a hallmark of a ruptured plantar fascia. My foot was also swollen. She never once tried touching my foot, but if she had, I would have screeched like a toddler being pulled out of a ball pit. I could barely tolerate socks, let alone a manual exam. No pain with movement or weight bearing? If I didn't have that, I wouldn't be there dealing with her incompetence and laziness. Full range of motion? HAHAHAHA nooope. What did she do for me in the whole 2 minutes she gazed in my general direction? She told me that my problem was that I had a heel spur, which was why my foot hurt, so I needed to wear cushy socks and shoes and then she walked away, without ever entering the exam room. I was mid-sentence, telling her that it was NOT my heel that was hurting, but along the arch and into the ball of my foot as she turned to walk away. She didn't stop, didn't turn around, didn't acknowledge a damn word of what I said. I get the fact that I came into the clinic there after 5pm; it was evening, people get tired and they want to go home, but seriously? You're going to fabricate a whole visit when you're too lazy to take 5 steps and take a quick look at a foot? That's the kind of shit that misses diagnoses that lead to sentinel events and dead patients. I could have saved so much time and money if she had done her job properly...hell, if she had done her job AT ALL. What she did was not the practice of medicine. What she did was the human equivalent of genAI, and it sucked. I don't want anyone to experience the level of dismal care I received here .

The regular clinic reschedule my appointment to another day and suggested I go to the walk in…read moreclinic. I ran into a problem and asked to speak to a supervisor, and was told there isn't one today but I could speak to Dr Carl Ross Jr. During I conversation I persisted that I needed to be point in the right direction of who to speak to because of the multiple problems regarding services rendered. Dr Carl Ross jr continued to repeat the unhelpful phrase. I went to look at his badge for his name, he proceeded to pull his badge forward towards me and repeat his name several times obnoxiously. After which he continued to repeat the same unhelpful phrase, I said okay and thank you. He continued to repeat the same phrase from the beginning of our conversation. I thanked the receptionist for her help and left. I felt Dr Ross was treating me like I could not understand my native language and had a provoking attitude. I have been going to Henry Ford my entire life and never have I ever had a negative experience up until today, yet alone been treated as if I can't comprehend English. It's a very simple task to pass along information like a supervisors number. I don't not recommend Dr. Carl Ross Jr or the Henry Ford north western walk in clinic at all! Dr. Ross is very unprofessional and condescending!

Went in right away found out what was the issue everyone is always nice respectful friendly caringread more

Overall, experience was good for me. Located nearby to my home, staff was pleasant and…read moreprofessional. NP seemed knowledgeable about my symptoms, and provided on the spot remedies that were just what I needed for almost immediate relief. Only issue for me was time spent waiting in exam room. If needed, I would return to this location in the future.

I am so happy that I was finally able to get him as my PCP. My old one was good but I saw him more…read moresince they share a family practice with many others. But he insisted that I only see him each month since my help is complex with multiple problems that require the opposite procedures that seems to confuse too many of the specialists at Henry Ford Medical. They just seem to wash their hands of me when I tell them we need a plan B and send me back to Dr. Childs to handle. He really listens and likes it that I bring him medical research I find since I have been a librarian for 38 years. He will order tests that should have been ordered by those specialists. He even talks about Eastern Medicine when Western isn't helping. I have been weakening for over a year and losing muscle strength in all my muscles including my organs. I will admit at times it is hard to get an appointment quickly but I usually do get my monthly appointment. When I message him, I hear back quickly from his nurse and she will get me in with another doctor in the office but he has finally say over that now. Henry Ford Medical seems to think any doctor can read your history and give you the care you need. Most people that works but some of near the end of life with lots of problems, you need an understanding doctor that cares about you and wants to help live as comfortable with a real life. I highly recommend him even if it makes it harder for me to see him.

I took my 1 year old son in this morning for a rash. He was a new patient, so I had to fill out…read morepaperwork which is understandable but after paperwork was completed, I still waited about 15 minutes before I was asked to pay the copay. I asked if I could do it after, she said no. I asked if they accepted tap pay since I didn't have my debit card she said no. No other options were presented to me. 20 minutes wasted. You would think a toddler with a rash would be taken more seriously and still would let us see the doctor. I have never been turned away from an urgent care because of payment issues. Mind you, I have been to multiple other First Choice locations that have allowed me to pay over phone or online after the visit. Regardless of any kind of "policy" or not, my son should've still got the care he needed!

We have used this urgent care for years. I recommend going online and making an appointment, as…read morewell as filling out paperwork. It saves a lot of time. They have rotating doctors, but even so, we've always left feeling well cared for.

I've been going here for years and taking my family. They provide good care but because of this…read moresituation Don't think I will return!...Please address patients by name ,no patient especially a black patients should be called hunny ! It's racist and I told the medical assistant this.I have a name! I asked to be called by my name and the medical assistant left the room and told the doctor and switched staff because I asked to be called by my name and she got offended... didn't apologize,then says oh I don't know I'm from Minnesota! The doctor comes in after she complained and she says I know you I've seen you before and I said yes you have and my family! She leaves and then sends an Arabic man in my room to do an X-ray with my bra off ! Stop making excuses for bad behavior and education yourself not to do it again! Don't tell the doctor and play Karen and act as if the patient is wrong...No apology then called me hunny again when you called to give me my test results!

Omicron variant is messing up the holidays for a LOT of people. Which means lots of people are…read moregetting sick. It's two days before Christmas and these guys are SLAMMED, but every single employee was so kind and kept their composure which I respect SO MUCH. The wait was 3.5 hours for me, but it was worth it. Still got the chance to speak with an actual doctor, rapid and PCR testing was available. Please just be patient with these workers, they only want to help you and get you seen as soon as they can.

I am very glad to have the Henry Ford Health center in Plymouth. They have many clinics from…read moreInternal Medicine to outpatient procedures. Staff is efficient. The medical staff are the best. I had to go to their Emergency Room for a head injury and was very pleased with the care I received.

The care my mother has received at this practice has been very disappointing. She has Stage 3…read morechronic kidney disease and was never clearly informed of this diagnosis. When her previous doctor retired, she casually mentioned, "I don't know if you know this, but we are watching your kidneys," which was the first time my mother realized the seriousness of the issue. Since getting a new doctor, the level of care and communication has been extremely poor--from the nurses to the physician. Recently, my mother had very low blood pressure and called the office. A nurse told her she would speak with the doctor and call her back, but no one ever did. The next day she called again and was given advice by another nurse, but shortly after her blood pressure became very high. She called again and was told her message would be marked as a priority, yet she still never received a return call. The following day she called again and was once again told it would be marked as a priority, but no one followed up. Because of the lack of response, my mother ended up going to urgent care and received better attention there than she has at this practice. When she was finally seen at the office the next day, we expected she would be referred to a nephrologist or renal dietitian due to her Stage 3 kidney disease, but no referrals were made. Even more concerning, the doctor told her that when she saw how low her blood pressure was, she "didn't know what to do." At this point, we no longer have confidence in this practice. Patients should feel like their health concerns are taken seriously and that they are a priority. Unfortunately, that has not been our experience.

I cut my hand and ended up getting 12 stitches. Even though I was the first person to arrive that…read moremorning, I ended up having to wait about an hour or so. The doctor had not yet arrived. However, i have no complaints about the care itself. Dr. Ayaz Ahamed was very nice and did a good job. I agree with other reviews that comment that the facility itself could look a lot better: cleaner rug, cleaner chairs, etc.

I wish I could give them 0 stars. The service I received as a patient was sufficient and the front…read moreoffice staff and doctor did great jobs. I paid the copay as requested and even called before coming to determine the cost. Beware that this facility adds an after hours fee if you come after 5 pm, holidays, or weekends. You will not see the cost until you are billed. When I called the business manager or coder was not helpful instead she was confrontational and condescending. You will get the help you need in the moment and a headache later!

Very nice and cooperative staff, front desk was of great help, MA was very friendly and the…read moreprovider addressed all my concerns in detail and she used a very simple easy language Thank you Acadian Dearborn

The staff is efficient, courteous, and friendly. No long wait times; I got there at 9:30 a.m. &…read morewas out by 10:00 a.m. I recommend Acadian to everyone!