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    Redlands Community News

    5.0 (3 reviews)
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    The Press Enterprise

    The Press Enterprise

    1.3
    (82 reviews)
    10.7 mi

    It is with absolutely great pleasure to write this review for employee Linda Oden…read more Today, my Sister and I needed clarification of the cost to have the Obituary in the Press Enterprise. Mind you the family have been interacting with this Funeral Home and time was coming near. To ensure avoidance of the Obituary not being printed the process needed to be expedited. We walked in the front door and spoke with the reception. She immediately called someone on the phone. Few minutes later I heard a door open across the way and an Angel in disguise 'Linda' smiled and asked, " How can I help you?" I explained the loss of our family member and how the funeral home advised us the deadline to submit the Obituary to be published and cost. We needed confirmation. She had an abundance of Patience, Empathy, Sympathy, Personality, Professionalism. Straight and to the point with providing clarification of the policies at the Press Enterprise to avoid liabilities and prices. Linda had 'Exceptional' Customer Relations. She was truly 'Amazing .' I was so impressed until I asked her to go find her Supervisor because she needed to know how 'Awesome' her Attitude and Work Ethnics were. Linda's Supervisor Diane walked over and it was like looking in a mirror at the same Reflection. She too was ' Awesome' absorbed each and every compliment needed to give Linda her Kudos. Thank you once again Linda for being so compassionate during our family time of grief and relieving some heartache with publishing one 'Beautiful' Obituary. Press Enterprise are truly blessed to have Greatness with employees like Linda and her Supervisor. The saying is true, "Teamwork makes the Dreamwork!" Today, I seen it with my own eyes..

    I noticed an annual charge to my credit card for digital access to the news paper that had almost…read moredoubled from last year. I called to cancel the subscription which I told it wouod be. (I never received a confirmation.) When I asked for a full refund, I was told since I had not cancelled the subscription before the renewal date (one day before my call to cancel), they could not refund the annual fee. I was never sent an email or letter notifying me of the pending automatic renewal, let alone that the fee would be going from $190 to $345. Also, no where on the app does it allow one to cancel the subscription. When I notified the lady there was a new law in California which ensures the ability for subscribers to cancel online services and be given notice before the automatic annual renew so a cancellation can be initiated and asked to speak to a supervisor, I was hung up on. I have been a subscriber for over 20 years from paper delivery to digital copies. This is no way to treat loyal customers and I will be following up with my credit card company. Many reviews have the same poor customer service experience with not being able to cancel a Press Enterprise subscription which is probably attributed to non-invested call centers and poor customer service managers.

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    Politics is the art of looking for trouble, finding it everywhere, incorrectly diagnosing it, and applying the wrong remedies.
    Politics is the art of looking for trouble, finding it everywhere, incorrectly diagnosing it, and applying the wrong remedies.
    I live for myself and answer to nobody
    I live for myself and answer to nobody
    It isn't what we don't know that gives us trouble. It's what we know that ain't so.

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    It isn't what we don't know that gives us trouble. It's what we know that ain't so.

    Redlands Community News - mags - Updated June 2026

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