I subscribed for Sunday delivery with online as well. They have an active page from 2013 stating that all subscribers will have "all access" so when I signed up I believed I would have access to the website. NOPE. You have access to a digital version of the paper but there are additional stories on the website and you can't access those. I received daily emails where I could read the headline but had no access to read the story and they were nowhere to be found in the e-edition. On top of that, I know that newspapers are impossible to cancel so when I subscribed I did so with a check, by snail mail. I cannot fathom why months after my subscription ended I would receive a "past due" notice. Hey, I signed up for a specific length of time, IF they delivered beyond that, it's on them, not me. I would actually love to get the local paper but the two problems I have described, plus how rare it is to find information about the candidates in local elections (come on, this is the MAIN reason to read a local paper) I have not renewed my subscription. There is no way I would give them credit card info, there is an out of state corporation who is managing all of that an when you call them about delivery issues it is apparent, they admit they aren't even in California. All of this is sad. My dad was a newspaper editor for 40 years. I am happy to support journalism but the tactics used here are a total turn off. read more

They are scammers! I signed up for a year long deal and after a year they started charging me $20 a month. They didn't notify me or anything they just started charging me. They would not refund me either. I tried making a complain on BBB but there is nothing that exists for them. I have been transferred probably 8 times with all of them telling me they are not associated with this newspaper. I will never buy a paper from them ever again and I've told everyone I know what happened and to stay away. read more

Have call center in the USA and not the Philippines !! As an American when I ask to talk to someone in the USA they claim to not be able to do this. Also I wanted to cancel my subscription they literally refused to do this! I asked for a refund and they said they could not do this?? My paper is not being delivered like it should and they claim I have never called when in reality I have had to call at lease once a month for non delivery!! I pay $165 a month for 7 days of news paper which comes out to $5.50 a day for this paper. Never again will I buy or recommend this worthless paper !! The SUN TERAGRAM IS THE ABSOLUTE WORST !! read more

Cancellation process is awful. I canceled via email prior to my subscription end date, yet was still being charged 2 months later. They refuse to honor my request and will not refund my "automatic payments " for those 2 months. Finally called and got a confirmation of cancellation -- but not until another month passes. What kind of service is that? I should have known better than to try their services again since I had the same problem in the past with canceling print delivery. I will not give them another chance. I won't be subscribing to any form of their newspaper again. read more

My dealings with The San Bernardino Sun subscription and delivery went as follows: They cashed my check but after a month could not get me a paper or a refund. After I cancelled my account I did receive one paper. I subsequently discovered on the back of the offer in small and faint print the this was a agreement to automatically renew. So I canceled my account. You may add my poor experience to all the other unhappy customers. read more

For over two years I've had nothing but delivery failures by your newspaper...I've called so many times about this issue and still failures...I get reassurance from your customer service agents and still the same problem occurs...I'm tired of calling and calling...I just want my paper!!! I've requested to speak with someone other than the customer service person but still have yet to get a call back...I'm sick and tired of the constant ineptitude of your paper!!! I WANT TO SPEAK TO THE PERSON RESPONSIBLE FOR THIS CONTINUAL FAILURE!!! read more

If I could give zero stars, I would. Absolutely HORRIBLE SERVICE! At least 2-3 times per week, my paper is late/never arrives, and I have to call them to deliver it, at which point they ALWAYS throw it underneath my car. HORRIBLE SERVICE!!! read more

Just a fair warning to those thinking about subscribing. They give you the runaround when you try to cancel. I finally had to send an email to SCNG. My subscription is being canceled over a month after I requested. It's almost as if they wanted to at least try to squeeze another month of money out of me. I have not had this problem with other SCNG papers. I would never subscribe to the Sun again after this experience. read more

DO NOT get a subscription with them! unless you like receiving the worst customer service ever and getting ripped off. If I could give them a zero star rating I would. I subscribed and never received a single newspaper for over a month even after numerous calls to them that I wasn't receiving anything and them ensuring me that I would still nothing. I finally cancelled my subscription not only did I never receive a newspaper but I also got charged again for another month and there was nothing I could do about getting my money back because they have a "no refund policy" go elsewhere seriously! read more

If you don't want to be robbed, do not subscribe to this paper! I was a loyal subscriber to the Sun for 20 years. Never a problem. Last year, our bill was $145 for the year, which we paid in February. Then in December, I was automatically billed for $235, even though I had never signed up for automatic billing. When I tried to dispute it, they said the transaction had already happened and that there was "no refund", even though the period for which I was billed had not even begun yet. I had to dispute it with my credit card, and promptly cancelled the paper. I immediately stopped getting the paper even though my subscription still had several weeks left in it. But wait, there's more! Weeks later, I got a bill for $11.37. When I contacted billing, they said I had failed to opt out of some "premium" components of the paper, which had shortened my subscription period, and therefore I owed them extra money because I kept receiving the paper for a week into the new billing period. Never mind that they failed to stop the paper for several days after I cancelled. Sneaky bastards. We can all thank Digital First Media for taking over the Sun and destroying it and many other newspapers with these criminal billing practices. read more

I am having an ongoing problem with missed deliveries, then problems with failure of redelivery. The frequency of this problem is increasing to the point I am actually surprised when I go out to find my paper there. read more

If I could give zero stars I would customer service is non existent stupid staff . Been seven straight days no delivery does no good to call how they are still in business is beyond me. Do not subscribe Richard Elorriaga Redlands, CA. read more

I decided to give the San Bernardino Sun Newspaper another chance after receiving a letter practically begging for subscribers due to COVID-19. I was also offered a $10 Gift Card for subscribing. Not only did I not get the gift card, I never get the paper. I've called for the past 6-7 weeks to report the non-delivery and every week I am told the same thing, a replacement psper will be sent and the issue will be resolved. I never receive the replacement copy and the problem is never resolved. At this point, I think someone I'm going to buy some space in their paper to write about how terrible this paper is and how know one at this establishment cares. If you are contemplating subscribing to the San Bernardino Sun Newspaper, save yourself some pain and don't make that mistake. They deserve many negative stars for theft and fraud. read more

If I can give a zero I will, San Bernardino Sun is so horrible no paper delivered, call and still didn't deliver Sunday paper, so I cancel and ask for my money but, as of today no money and that was may 30, 2021. all they do is steal peoples money. and all I wanted was the Sunday paper. DO NOT DEAL WITH THE SUN PAPER. BE AWARE.!!!!! read more

This paper sucks and their customer service people are theives..they take money out of your accout..then want to mail the payment back..that you never get...DONT BUY THIS PAPER.it isn't worth it read more

I re started my subscription after 5 years of canceling the first time. I recently moved and thought I'd give Dan Bernardino Sun a second chance. WHAT A JOKE!! So, I only ordered the sundays paper for this reason. I'm going on my second weekend and still yet to see a newspaper. WHAT A SHAME. THIS COMPANY SHOULD BE BANNED. I WILL ALSO LET ALL MY FROEMDS AND FAMILY TO BOYCOTT THIS BUSINESS AND POST ON SOCIAL MEDIA. read more

Complete joke I'm lucky if I get 1 or 2 papers a week Don't waste your time or money with The Sun! read more

I give them a zero, I just had to pick a star or it couldn't leave a review, not getting the paper and being on the merry go round with The Sun is too much for me. read more

Can't believe my bill for 8 weeks went from $59 to$80!! Have been a subscriber for way to many years & they raise it this much.When I call it seems like the morons answering the phones don't know anything.I was told it was because I subscribed to digital by one person. ( I didn't) the next idiot said digital is included....( what if I didn't have internet?) the 3rd idiot said prices went up. ( by $20?? ) Good bye San Bernardino Sun,Hello & welcome Press Interprise. I have to give at least 1 star to post.....it should be 0 read more

I give the sun a zero star!.. It's been one month since I haven't received my paper for the last Three weeks I've been calling every Sunday . To . I let them know that I hadn't received my paper the woman I speak to says she'll do everything in her power to get my paper to me. I take it she has no power because I'm still not receiving my paper.I tried to cancel my prescription and she insist that she's going to bring in my paper not to do that so I tried calling back today and then now they're closed ... unbelievable whomever is my carrier that person is doing a horrible job!.. read more

This is not the first time I have had issues with the Sun and delivery but this is the first time everything has been screwed up so horribly. I have been waiting since Sunday to receive my Sunday paper, I have called several times and every time I have been told that the paper will be delivered the next day. I called Sunday but no one answered, I called Monday and was told Tuesday the Sunday paper would be delivered. I called Tuesday and the person said that they would have the paper delivered on Wednesday and I requested to have a manager call me back. I am still waiting for that call. Today is Thursday, it is 8:00 AM and I have yet to receive my paper. So I called to cancel, I spoke with Madelyn who hung up on me without checking my phone number accuracy, what amount I will receive back and without answering the other questions I had the first time. I immediately called back and was lucky enough to get her again. I have only received 1 paper and that was Tuesday of this week. I am requesting a full refund minus Tuesday's paper. I have never had such horrible service from any company. I will not be recommending the Sun and at this point I plan on never buying another Sun paper, even for the coupons. The customer service is horrible, they are not able to help, the delivery is sub-par and the management cannot seem to return calls. I assume this is due to an over aboundance of complaints. Perhaps there is better delivery with the e-newspaper, unfortunately I like coupons. read more

Having just taken over my elderly mother's finances...I set up her online account with San Bernardino Sun. I noticed that there was no way to check her payment history so I had to dig into her checking account. Hmmm...in 2018 she was charged approx. $200, in 2019 it went up to approx. $300, in 2020 it went to approx. $500 and in 2021 it is scheduled for approx. $666! Perfect number for this company. What kind of crazy inflation rate is that? If you call in they have smooth answers to all of this like "it's in the fine print", and "we sent out notifications but in a different format so people don't pay attention." Shady. We will get our fake news elsewhere. read more

For poor delivery service paper doesn't get delivered as promise. When you call customer service they say they will redeliver and excallate the poor service but neither happen. If you thinking about subscribing I wouldn't. There service sucks and they just take your money. It easier to go pick up the paper, then go threw the hassle. read more

Stay away from getting a San Bernardino Sun subscription, they are a bunch of crooks as is their parent company. Got billed yesterday for an account that was canceled more than 2 years ago and haven't received a paper or had any communication since canceling. It was one of their so-called specials that I took them up on. $10 for 1 year Sunday Delivery and Digital for a year. I took them up on the offer and for about 6 or 8 weeks nothing, I didn't get a single paper from them. Called them up to cancel and let them talk me out of it. They said they would deliver that day and make sure they would be delivered from then on. Well, I never did get that day's but did the next Sunday and for about 2 or 3 months after, and then stopped getting them again. Again, I called them and just told them to cancel the service, and they said they would. Then in March '21 I got charged $59.86 for service I hadn't gotten. That got by me, and I didn't notice the charge until a couple weeks later. I again called them and told them that I had canceled the service long ago and raised hell with them. They said they would refund the money and make sure it wouldn't happen again, they never did... and now for almost 1-1/2 years I hadn't even thought about them, and yesterday out of the blue, they billed my card for 129.99. and then had the gall to say that they had no record of hearing from me and that it was automatically renewed and that they would cancel the service, but the funds couldn't be refunded. Talking to they said the manager, and raising hell with him, he said he would refund the charge, but it might take 7 to 10 days. So now I'm fighting with my bank who say that they can't do anything because I gave them my banking information even if it was more than 2 years ago. read more

I would give them a zero if I could, in March I ordered the newspaoer for a special for forty dollars I would get the paper on the weekends and a twenty dollar gift certificate from Amazon. I calked them today for the sixth time, I talked to Justin the Supervisor. He said he would ask Anazon for it again by email but he said if I didnt like it I could email them myself. Omg my responsibity to do their job! False advertsing, horrible customer service, rude, rude, rude. It is December for gods sake! Nine months later for gods sake! read more

I used to go to the SB Sun website to check on the crime incidents. The last 2 months I get a pop up saying I used my allotted "Free Views". First of all that isn't true because I haven't been able to see anything since May. Secondly, why don't you call it what it is, a grab for money? Why would anyone pay to view half written articles that are recycled material half of the time anyways. Even though it's only 99 cents, I wouldn't do it out of principle. read more

I wish I could give a -10 the Sun Paper has gone to a all time LOW! I started and paid for my paper to start a month ago. To this day I have not received the paper. I have called several times only to be told the delivery person probably doesn't look on list for new customers?????wHAT???. They sure didn't have a problem taking my money a month ago! I recommend that you do not get this paper. Judy Owensby read more

1 month of no paper, call every day and promise of delivery, maybe recive a makeup paper 2- 3 times! Ladies always nice, make promises that they can't keep, no delivery person for my area!! sorry but I WANT MY MORNING PAPER!! read more

Probably shouldn't consider this newspaper, I was notified by letter that my new yearly subscription rate was $141.70 and that my credit card would be charged. Wait...one I paid $95 last year and never signed up for auto renewal or never authorized my credit card to be charged, never. So I call C/S on 1/16/15, 1/21,1/26, 1/27 and, 2/2/15. On 1/16 they lowered the rate to $108.16 and said they would issue a credit of $33.54, haven't seen the credit and every time I inquire they say its been issued. They're C/S is at best VERY poor. It doesn't take (17 days and counting ) to issue a credit. BEWARE, once you give them your credit card #, they'll keep it on file and auto renew your subscription without your authorization. read more

This company has the absolute worst customer service that I have ever dealt with. When I called to cancel my subscription I waited on hold for 15 minutes then was jung up on. This is after the fact that I called and cancelled my subscription a month ago which did not happen. Do not subscribe is my opinion. read more

If you subscribe to their digital paper they will still charge you the monthly fee even AFTER you unsubscribe. WATCH OUT!

I have tried 3 times to keep a subscription,each time they mess up on the delivery. The last straw was when I put the newspaper on hold and it took 3 days for them to stop it, by then I was back from the 3 days off.??! The delivery"person" got so bad that they just dropped the paper at the curb,did not even try to throw it.!!!! No more paper delivery for me,if they ask I tell them why. read more

Their newspaper is great..It has some really good coupon inserts on sundays. I don't subscribe to daily delivery but when I buy in person I buy 5-6 at a time because of their good coupons. read more

Do not subscribe to the Sun. Really terrible delivery service when you call it takes forever to talk to a live person; when one calls for none delivery they never deliver a replacement paper as promised. Never use your credit card they will continue to charge you without your knowledge. I've called to cancel my subscription, they will put me on hold (forever). I've called many times to file a complaint which does no good; to date they haven't answered any of my calls. Guess I have to ask (insist on arbitration). And we wonder why print journalism is dying. //DL read more

If I could get zero to one-half on this sheet, I'd do that. I received an "Exclusive" introductory offer of $10 for one year of Sunday paper deliveries...plus the e edition. I've notified the circulation department weekly that I have yet to receive my paper. They have been very understanding and assuring that they would get to the bottom of the problem...but never a paper. I've unsubscribed and I advise any other who may be interested that they just have no sense of service. read more

I am truly disappointed with this news paper company. My wife and I signed up for Thursday to Sunday paper delivery. We have received the paper 3 times. We called; they would say that we would get the paper. This last time we called they said we would get the paper in an hour an half and still after 3 hours still no paper. We will not be signing up with them again. I signed up because I like to read the paper. read more

Completely unreliable delivery in the last month - no paper or very late after 9. Made multiple calls to Customer Service and they promise a replacement but never bring one. Again -reported no paper today, Sun said they'd bring it and to call them at 10 to confirm I got replacement. Called at 10 when still no paper and was told essentially "too bad, nothing we can do now." Waste of my time calling. Neighbors also not getting a paper. I've happily subscribed for decades and am now frustrated paying for poor service. read more

ZERO!! Zero company, zero customer service and just stupid people that work there. I ordered a subscription from a kid for a fundraiser. It was a 4 week subscription. At the end of the 4 weeks, The Sun sends me a renewal notice which I promptly send back for cancellation. Then another week or so passes and I get another renewal notice and send back for cancellation. I also emailed them to the address annotated on the renewal notice asking them to cancel but the newspaper keeps coming and I never read one of them. Next comes a "bill" for a late fee of $14.55. I can the newspaper and speak to Ms. Salvador and explain what has occurred. She asks me to send her my email I sent over a month ago (April) to her email address and she will take care of it. TODAY.... (7 July 2015) I get a notice from a collection agency. This is insane!!! NEVER, EVER, SUBSCRIBE TO THE SB SUN!!! read more

Having the worst service ever! Paper not delivered till after 8-9 am. Go to work at 7, so I can't read it till I get home. By then, I've already seen, heard , or read the news in mobile devices or tv. Been a subscriber for 50 years but that will end. When other papers are failing why are you not bending over backward to keep your customers?? read more

Do not subscribe to the Sun. They never deliver the paper and when you call to complain they never bring a replacement. Never use your credit card or they will continue to charge you without your knowledge. When I call to cancel my subscription, they put me endlessly on hold. I've called twice and they still haven't answered my call. Guess I have to ride it out. But never again. And we wonder why print journalism is dying. read more