1. Redline Sharpening

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    Redline Sharpening

    1.0 (2 reviews)

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    3 years ago

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    Pops Shoe Repair

    Pops Shoe Repair

    1.4
    (9 reviews)

    Why didn't I check the reviews before stopping by this store? I needed a simple fix. A pull tab on…read morea zipper. Not a new zipper, just a new slider and tab. When I dropped it off, I was told $35. I said, for a zipper pull? The front desk guy told me that that is the minimum they charge for any job. I go to get it today and it is now $48. I said that I was told $35. He said that that is their "minimum" so I must pay $48 and his word is final. He was smiling so hard that he was almost laughing at me. Like he found joy in both of us knowing that I was getting ripped off. I have lived in Santa Barbara for 40 years and have never been treated like that. Borderline creepy is what someone else said, but that pretty much sums it up.

    WARNING - TERRIBLE WORKMANSHIP AND EVEN WORSE CUSTOMER EXPERIENCE…read more I had my mom bring a pair of pink suede, basically brand new, Manolo Blanik's into Pop's because in the past they've done such great work on her shoes. I wanted to see if they could dye them a chocolate brown or navy blue. They originally told me they weren't sure how dying them would turn out, so they recommended that they do a test on a similar fabric to see if I liked the color, and once I saw the test I could decide whether or not to proceed with the work. These are obviously expensive shoes, and I wasn't willing to risk ruining them, so I appreciated that suggestion. Months went by and I heard nothing, so I followed up to see the status. I got a voicemail saying they were ready to come pick up, which was extremely surprising because we hadn't agreed on which direction to proceed. The voicemail said "according to her (Lisa, the person who did the work), they don't look great. She says they look horrible. So yah if you wanna come in and check them out you can decide". When they were picked up, I could not believe, in fact, how horrible they looked. Splotchy, dye all over the soles, they even had a sparkly sheen which was not present with the original shoe. Since they agreed they looked "horrible" they proceeded to spend another 2-3 months trying various tactics to make them better. When I was finally told to come and pick up the final product, imagine my surprise to be send a picture of black(ish?) LEATHER heels. They'd essentially taken off all the suede in the process, and expected me to accept this as a solution. I've been working for months on being reimbursed for the value of the shoes, which I feel is the only fair solution and they are unsalvageable and unrecognizable from the originals. Walt originally agreed to work with me and come to a fair solution if I didn't like the end result, and then stopped responding. Jason and Lisa have been nothing but rude, unprofessional, and hostile throughout the whole thing. I've never written a negative business review, but felt the need to warn others to take the other one star reviews seriously and don't trust your nice possessions with this business.

    Redline Sharpening - knifesharpening - Updated July 2026

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