Spent 100 dollars and nothing different with mower still won't start always bad gas I have 3 other…read moremowers using same gas and no problem I don't recommend this place at all

whoever is running this facility he is very mean to customer. when i call this guy that my friend…read morewould bring mower to repair he aggressively asked me why didn't he call me either and cut the phone. I hadn't expected that rude behaviour to customer. not recommended for anyone

I bought a GreenWorks electric mower on amazon. After 2 years, it would not start but it was…read moresupposed to be covered by a warranty. The 'warranty' repair shop that Greenworks first referred me to told me it'd be three weeks before they could even look at the mower. Well, that's not going to work when the lawn is already starting to look like some kind of a wild nature diorama. Enter Steel City Mower & Plow. These guys knew right away what my mower's problem was, they got me in right away, fixed it right away, and were even able to take care of all of the repairs as covered under warranty. They're friendly and easy to talk to. Very happy! Pro tip: When you come in from Library Road, go down the driveway in between the buildings; they're in the back on the lower level.

Dropped off an item to get it repaired, I was told I'd get a quote in 1-2 days max. I called back…read moreweekly for over a month, left voicemails and only once was I able to get a hold of someone. I was told Brian would call me back. A week later I call back, they tell me they "just" received my part and they could fix it. No apologies, and no reasons why no one ever contacted me. Told them I would just pick up my item and take it elsewhere, Bill tells me "but I just told you we have your part". Also tells me when I tell him it's ridiculous I didn't hear from anyone in over a month "I agree to disagree". They look like you do plenty of business, so taking my business elsewhere won't really affect them, but I just couldn't give them my business. There's a ton of competition out there, I'd suggest finding elsewhere to go.

I have purchased two push Mowers here and both times they were very helpful. This recent…read morepurchase--the electric start button did not work once I took the mower home. I went back to cross roads and they discovered quickly that it was a blown fuse. A new fuse was installed and within minutes the problem was solved and I was on my way. On another visit, They also explained the problem with the mower once they fixed it and they gave me the used spare parts that they replaced so that you can see what was fixed. On another note, I purchased a riding mower and They were more than helpful and responsive to my concerns. The riding mower is a brand that they don't sell and they were candid and let me know that they were very far behind in their repair work just on the brands they sell. Instead of letting me wait forever for them to fix the mower so that they can collect an extra repair fee, they let me know that I would be better off taking the mower elsewhere. I appreciated the candor in their advice.

Great customer service! Quality equipment, great service, and knowledgeable staff. Decades of…read moretaking care of customers.

I bought a cheap chainsaw from them a few weeks ago. The way…read morethey treated me, you would have thought I was dropping $5000 on equipment. They set up my saw, checked it out, and even filled the gas and oil for me. Also gave some good tips on running the saw. I highly recommend these guys!

Their services are the best comparing with the cities we lived in before. thank you! i dropped my…read morebroken lawn in last Thursday. it took them a day to fix since they knew that I needed it to finish the last cuts before the winter. They helped me load and unload from my little Honda. I am really grateful!

We needed a new push mower my husband wanted a cub cadet drove 45 min at first we felt with a…read moresalesman Sean who wasn't willing to pull the box out told us to come back in a week. Asked to see a manager Matt omg was awesome he had the mower pulled down and assembled for us in a matter of minutes. He was great made the experience so much better ! He made sure we were happy explained the warranty and how they put us in the computer if we need anything . I am disgusted with customer service anymore no one cares we weren't buying a 16000 dollar riding mower but 700 is a lot for a push mower thank you Matt! You put my faith that there are a few people that still care.

Very poor Service. I have my 1850 in for repairs since March 27th. They said they would call me…read morefor updates. They never did call. I stopped in for the last three weeks for progress and all I got was excuse of parts ordered. I check another dealer and they had all the parts in stock or 5-10-day delivery. Will not buy another tractor or other equipment their again.

I can't say enough about this business. I had problems with my mower and Randy came to my house,…read morepicked it up, took it to their shop and fixed it, then delivered it right back to my house the next day. All of that at a great price too! Great family run business! Thanks !

I have bought a battery powered weedeater, also a battery leaf blower…read more They are both great!!! Great staff!!