Since moving to AZ in 2021, I have been overwhelmingly impressed and appreciative of the treatment…read moreI have received for several Carcinoma removal surgeries, especially with Jamie Gillette in that Kingman office....UNTIL TODAY... I arrived today for a check up appointment that was scheduled six months ago. I was told that my referral had expired and the clinic would be unable to see me. I have had nine cancer surgeries in the past several years with at least five or six at that office. This is ongoing until I die. The only time I had ever seen the primary physician Chelsea Presbey, was when I initially arrived in AZ to establish my Cigna HMO insurance. I asked the desk person to contact the primary physician's office to straighten out the referral to approve my office visit. She told me that she was unable to obtain the referral hence leave without the check up/appointment being performed. I later contacted the HMO referral department for Dr. Presbey and was told that they would submit a new referral without seeing Dr. Presbey. I expressed my displeasure with the treatment/lack of assistance at the Skin Cancer Institute earlier in the day and requested a referral to a different dermatologist in Kingman. The Skin Cancer Institute in Kingman was great....not any longer. As much as I have been a fan of Jamie Gillette, I will seek treatment elsewhere. YMMV.

FOR THE LOVE OF GOD!!! They have not used the correct billing codes with my current insurance…read morecompany for treatment "the beginning of January 2026". They are good and consistent at sending text messages asking for payment. I have responded multiple times to the text messages asking for someone from billing to contact me, show me a billing statement, ANYTHING! Only to get a "generic message" saying the billing department is "too busy". I finally rec'd a statement from my insurance provider showing me the error on the part of S & C Inst. I spoke with my insurance rep (2/17) said the billing codes were incorrect and that S & K Inst. had been contacted for what correct codes to use. Plus, she said I was not to pay them because I did not owe them anything. I immediately called billing at S & C Inst and spoke with Tyrese. He did whatever he was supposed to do and get it to his supervisor about using the correct billing codes and I would receive a call back. Doing my monthly home budgeting this morning and looking at my credit card bill I find that S & K Inst has hit my Credit card with multiple payments last week. Two posted and one was rejected. I have exhausted all resources with S & C Inst billing dept. No one has made any attempt to get a hold of me for almost two months now. God forbid someone do their job, follow up with a personal phone call, fix the billing code to get this resolved, ANYTHING! Also, my husband was getting billed $35 for his last office visit. On the same call with Tyrese, he said that Medicare had not been billed for that and that he would be taking care of that. I call that a "billing error". Same thing there, we responded to every text message that was sent and got the same message. We made multiple requests for someone to contact us. Nothing but the sound of crickets chirping. Let me add, we are "literally forced to use the phone app". No big deal but trying to research billing on our accounts all we get is "OOPS! Something went wrong" repeatedly. As a couple we have exhausted all resources with no effort on the part of S & C Inst. billing department to help resolve our billing issues. Therefore, we are going this route using "Yelp" in hopes of getting resolved.

Disrespectful and hateful towards veterans, they had me stand in front of a window in room 3. Damn…read morenear naked for 35 minutes while other patients and patrons walk by that window. I was literally waving at people walking by the window as they looked at me I complained about it and they snickered in my face. Told me to find a different doctor. Thank you for the great advice. Will never be back

Not sure what has happened to this place, but it has seriously gone downhill. I have been going…read morehere for years. I had skin cancer on my lip and had 20 radiation treatments. I was scheduled for a 3 month follow up. First of all, the appointment was cancelled with no notice. I found out when I arrived at the office. Even though they send out auto reminders and confirmations of the appointment they said not to pay attention to those. At the rescheduled followup they said they were now out of network for my insurance and would not see me. Again no call informing me of this. Just auto messages confirming my appointment. I will never go to this place again. It used to be great but has seriously deteriorated. Go somewhere else.

I too was driving over 300miles for hair and Botox. Very please to announce we have fully capable…read morecenters to help with just that. From my initial consult. I felt she listened to me and gave a fair assessment. So happy with my results!

Great care and knowledgeable staff. Kind of hidden upstairs in a quirky spot but I definitely will…read morego again when in LHC.

Update to my original review! I am continually extremely satisfied with my Botox treatments with…read moreJenny! She makes the process so easy and I always have a pleasant experience! My results are always amazing! I highly recommend A New Shade of Beauty! My first visit with Jenny was perfect! She was very helpful and honest about my Botox treatment. Jenny took the time to explain their services and options, I felt very comfortable and relaxed during my visit. My Botox treatment was perfect and the results were fantastic. I am definitely looking forward to my next visit soon!

From the owner: My name is Jennifer Shade and I have been a certified nurse practitioner since 2020. My healthcare…read morecareer began when I was 16 years old, when I got my first job as a nursing assistant in a long term care facility. I obtained my associates degree to become a registered nurse in 2010; in 2013 I completed my bachelor's degree. I have worked in various areas as a registered nurse, including emergency and radiology. I have also worked as a clinical instructor for the local community college, teaching students in the nursing assistant and registered nurse programs. In 2017 I returned to school to obtain my masters degree. I completed this program in 2019 and received my nurse practitioner license in 2020. In 2022 I completed advanced training and certification for cosmetic injections at a leading institute in Scottsdale, AZ. My extensive experience in healthcare has lead me to develop great assessment and critical thinking skills, as well as confidence and competence in any procedure I am performing . I am well versed in standard infection control processes and sterile technique. I am calm and can identify and manage potential complications. My goal is always to make sure that patients in my care are relaxed,comfortable, and safe. Holistic care has always been a part of my general practice.I want to help my patients feel their best physically and emotionally. If you have any questions about the services that are offered please don’t hesitate to send me a message!

I used this facility..she burned me severely.....her equipment has not been certified or…read morecalibration hasn't been done....would not recommend this place at all.....this is her home in golden Shores Arizona..She s a freaking HOARDER FOR SURE

Finding Dianna's laser spa was a blessing indeed. Great service, felt right at home. High quality…read moreproduct, was fast and conveniently located. Not too mention the price was extremely affordable for microneedling. The owner Dianna was awesome! Not only was she always making sure I was comfortable, she did an awesome fast job with a light hand. I love how she kept making sure I was very educated in the procedure and I seen everything was indeed sanitized. Will definitely be returning for microneedling on my face, and try possibly something new. So excited for my new improved and polished self. Thank you sooo much. God bless

Unimpressed. In short, poor botox administration (paid for units went dribbling down my forehead) &…read moreeffectiveness of botox non existent.

Half of half no star, front office incapable of completing ANY task let alone their job. Too busy…read moreto care about real patients anymore just doing fake Cosmo plastic procedures didn't have the courtesy to even contact the real patients to let them know before wasting my time and not even forwarding my records so another Dr can at least take over. Very disappointing and very unprofessional. They also seem to be to busy flipping burgers they certainly seem to be able to send out emails about the restaurant that I've never been to or gave my email address for solicitation purposes but they can't notify patients that they no longer treat medical issues.