I moved in when my daughter was 2 and didnt leave until she was almost 11! Love the school…read moredistrict, close shopping and although there were initially several property management changes, Tracy should be given an award for all she did for us! while there my apartment was fitted with new carpets and linoleum throughout, window dressing, and cupboards refaced throughout. The Hamlet was very accommodating when it came time for our move to California but if i ever move back to the area i will surely look to see what units are available again! my only complaint is the "heated pool" isnt really heated by anything other than the sun.

I lived here with my ex-husband from April 2012 until July 2014. I work in property management and…read moreI'm very familiar with rental options in Toledo. Their pricing is far below competitors with great floorplans! The pet rent is only $15 month. My ex continued to live there until May 2017. The community and apartments are very quiet. The only cons is that there was issues with snow removal after a huge snowstorm, lack of parking due to other residents' guests, and the maintenance had trouble fixing drywall when the towel rack came out of the wall. The maintenance issue was a one time occurrence. If I was in need of an apartment near that area, my first and only choice would be Heather Hills. Not to mention, I looked at Heather Hills because my friend a medical student also had a great experience!

best maintenance program anywhere. I didn't expect our kitchen light problem to be taken care of…read moreuntil Monday but he was there Thursday early afternoon and replaced the fixture. Great service!!!

our maintenance man is the BEST EVER. Jesse is so caring…read moreand does he very best to get your problem taken care of just as quickly and efficiently as he can. we have to realize he is only one person w 90 apts. HE DOES A DARN GOOD JOB AND WE ARE SO BLESSED TO HAVE HIM. THANKS JESS for all your hard work Deb and Charlie

Too much noise and office doesn't respond to emails. Too expensive for the quality. Maintenance is…read moregood and responds very quickly.

too expensive for such shitty housing everything kept breaking old & moldy walls not painted…read moreproperly terrible

The office staff at Valley Stream are always helpful and courteous. Joann, Robbie, and Scott have…read morealways been able to assist with any concerns I've had. They are friendly and knowledgeable. They have always made me feel valued and we usually share a good laugh. Kudos

This is in response to management who had my review removed. Interesting, you can steal then play…read morethe victim to make sure your scam continues. So I am rewriting my review to fit your sensitive complaints. I applied with good credit and history and a 6 figure job. This company refused to let me move in and kept my money. They refused to respond to my emails or calls. They are crooks and will do anything to silence someone like me but they stole from the wrong person and I will be heard until my money is returned. Stop lying. You are crooks. it was your complex Valley Stream that I looked at and applied after meeting your so called "manager" Joann Silva. You are thieves and liars and your karma will come for the hell you impose on others who just want a place to live.

Having lived in two different units over a period of six years, I wish I'd had the information I'm…read moreabout to post below before I'd moved out. If you're a current resident, please take advantage of this so that repairs are actually made. Ohio Rent Escrow Procedure Under Ohio Revised Code Section 5321.04, landlords are required to put and keep the rented premises in a fit and habitable condition. If they don't, then the tenant has remedies under Ohio Revised Code Section 5321.07, which says that if the tenant is current on his/her rent, then the tenant can write the landlord a letter about the substandard conditions. Once the landlord receives this letter, the landlord has only 30 days or a reasonable amount of time (whichever is sooner) to fix the problem. If the landlord does not fix the problem within 30 days or a reasonable amount of time, the next time that rent is due, the tenant can go to the local municipal court having jurisdiction over the area (or if there is no municipal court, then the county court of common pleas) and start the process of paying the monthly rent to the clerk of courts. Every court's procedure will be a bit different, but the broad outlines will be the same. The clerk of courts will have the tenant fill out some forms, set up a rent escrow case file, and accept the rental payment. The clerk will then notify the landlord that the rent has been paid into escrow and will be kept there until the tenant agrees that the problem at the rented premises has been fixed. It is best to call the clerk's office before you head down there to see what, if anything, you will need to bring with you to get the escrow process started. Some Courts want to see a copy of the lease agreement and a copy of the letter you sent to the landlord about the problems. You also don't want to be late with the rent when paying the court. Nothing will stop an escrow process quicker than being late on the rent. If there is a disagreement over whether the problem still exists (or ever existed) or whether the tenant is allowed to escrow the rent, then the clerk will advise the landlord that the landlord can contest the matter at a hearing before the court. At such a hearing, both sides can bring in evidence and put on witnesses to prove their case. The Court will use the escrowed rent as a hammer to force the landlord to make the repairs if the court finds that the repairs need to be made. The landlord can petition the court for a partial release of the rent so long as that portion of the rent will go to making the repair.

I have lived here going on 3 years. I like the area. I live in the townhouses and haven't had…read moremuch of a problem. I can honestly say that if I had a problem I go right to the office and they try to make it happen. I run an office so I know how people can be demanding. I was always told to treat people the way you want to be treated. I'm hoping they keep this round of office personnel longer than a few months things would run smoother for for them and others. I've met the office manager today (Alexandria White) and she crosses as someone that knows her stuff and respects what others have to say and I respect that. She took the time to listen to my issues and she corrected it. Again, thank you. Brenda

My maintenance request was handled promptly and scheduled as soon as possible. The maintenance man…read morewas prompt, respectful, and polite. My problem was fixed.

Fast and efficient. Polite. Great service. Very quick response. Almost immediate responseread more

If I could make it 0 stars I would, I left there a little over a year ago and lived there for about…read more2 years. At first everything seemed great but for 3 summers there were no pool open, barely awnsers the phone can't physically get into the office, and the communication/maintenance is terrible. I had many problems and they kept putting it off and then charged me for the problems once I left. I left due to a possible health hazard that I told them about even the CEO of the complex and they did absolutely nothing and both my kids were constantly ill and having to go to the ER.

Moved in less than 2 weeks ago. Key to outside storage was not provided. Filled out move in…read morecondition form and nothing has been addressed. Called for maintenance a week ago about dryer not working, needing a new lock and key needs to be provided for storage locker off patio and closet door hanging off track as filled out in pre-move in form. Get the run around every day as to why maintenance has not come yet. I've never experienced such a lack of respect or care from an apartment office staff. So disappointed and concerned for this next year of leasing.

Neighbors are decent enough, however, maintenance lacks around here; it's not well maintained.read more