An amazing showroom with excellent service. I would highly recommend this place. Not inexpensive,…read morebut great quality.

1. I have never written a review before. 2. Feel compelled…read moreto do so now due to the poor service from Ferguson 3. Have used Ferguson multiple times for multiple home remodels. Previously impressed. Not now! 4. Took 6 weeks to get a missing mail slot part from an order. 5. Nothing at Ferguson worked - from new phone system that receptionist stated always showed people out, no supervisors available in multiple departments on multiple occasions to help with problem, sales support and customer service not returning calls as promised. Warehouse not being able to find lost part. The list is endless!!!! 6. No accountability. I don't plan on using them again. I am now looking for a new source.

No bad bad bad business. I wanted to support a black owned business. But he's a scam artist. Don't…read moredo business with him. I'll will be letting yelp know. I paid him $378 for parts and labor. He never called. I had to keep calling him. Then he said he's mother passed and couldn't come. I expect a refund be Tuesday, he said. He came on 5/29/26 and it's 6/27/26.

Strange experience. Someone named Gerardo answered when I called the number they sent me (different…read morefrom the one shown). He didn't seem to know who Louis was. Anyway I scheduled for him to come look at my dishwasher. When he came, he was in a car, not a truck as you would expect a repair person to drive. He knew what the problems were and fixed them. He was done in 20 minutes. Then he charged me $210 for that! That's $10 a minute!!

Had a meeting to get a quote for a bathroom remodel and was quiet thrown off when I was told "well…read morethis is a similar bathroom we did for 70k so if you're not looking to spend that, we're probably not your company". Completely rude. Not to mention, the question that would have made sense preceding that statement would have been: what is your budget? It felt like she made the decision that I was too poor of a project and didn't want to be bothered. Never even received a follow up. If there's a minimum spend or desired clientele, then that should be listed on the website. And your consultants should probably not be in the habit of assuming budgets without actually asking.

The most expensive kitchen cabinets on the face of the earth!! I'm not sure if the sales rep saw…read more$$ signs when she came to my home or thinks I'm completely unaware of what a kitchen remodel should cost (even though I told her that I'd met with a dozen contractors before her). Every other contractor, many of the high end designers in Southlake area, priced the cabinets for my kitchen remodel between $20k-$40k. The quote I got back from this place was $89k!?!?! Just for kitchen cabinets! The entire remodel was going to be $200k+ whereas I've signed with someone else for half that price. I recommend going to the showroom, get some ideas then get your pricing from someone else. I definitely don't need kitchen cabinets that cost $89k, even if they will last through an atomic war! :)

After a service call and a confirmation that my freezer (ancient) had died, they made me an amazing…read moredeal with a purchase of a new one. Their deal was even better than Costco or Sam's Club. Delivered and haul away the old one was negotiated. Extremely impressive and pleased.

Walt's appliance is an great store for appliance purchase prices are very reasonable they also…read morerepair appliances. Home repairs or you can thank your appliance to the shop repair cost is the best around. The crew explained everything that needed repaired. They also sell parts if you want to DIY . Great inventory on parts and all name brand appliances in stock. Completely recommended for your next appliance purchase or repair.

Absolute trash service. They came out to look at my dishwasher. It took three hours for them to…read moretell me there was a leak. They fixed it and informed me that my dishwasher needed an additional part, that they would order it and call me with the cost and date. They never did. They made me call them, and I was told that the manager (who has never seen my dishwasher) made a note that I needed to replace the unit. The reasoning? They can't order a simple replacement part. If that were true (it isn't), why in the hell wouldn't they call me?! The answer is that I no longer represented a profit for their company. Now I have to start over with a new company, and I haven't had a working dishwasher in over a week. Just look elsewhere. These people don't deserve your business.

My dishwasher broke and I was able to schedule a service with this company. I was very impressed…read moreand happy with how fast the results were given with me. I believe it was within 24 hours! Very time efficient. As well as the customer service while I had a concern. The customer service agent Savannah provided great care, highly recommend as it is a company that cares for their customers!

Paul is fantastic! He listened,pointed us in the right…read moredirection, and made fun! We chose everything and he sent us all of the specifications. Great experience.

They have an amazing showroom and can store anything you need the service is amazing and the price…read moreis very reasonable

They offer the best service, quality, and value in this category. Why? Because I've been in other…read moreplaces around the area and no one gave me a quality service. So if you are looking for experience, knowledgeable people, here is where you should stop!

DO NOT USE THIS COMPANY!!!! On October 15, 2025 they came…read moreout and repaired my washer which was not draining they found a sock in the drain, The unit is over 13 years old and I never had an issue. Thanksgiving weekend November 28, 2025 I notice my normal load was not drain properly I called the company on December 1, 2025 a Monday, They said they would com out to check it Wednesday morning they did not show up they did not call to reschedule. I texted them 12/3/2025 he told me he would show up on Thursday at 2:00 PM they did not show up to check the drain, DO NOT USE THEY DO NOT GUARANTEE THEIR WORK AND WILL NOT SHOW UP IF THEY DID NOT FIX THE PROBLEM $320,00 DOWN THE DRAIN!

As a general contractor serving Dallas/Fort Worth since 2011, I have chosen to work solely with…read moreApex directly. I've learned to not rely, although highly qualified, my master plumber as his job is to install the fixtures and run/extend/correct supply lines and drains. I have come to totally trust my saleswoman, Suzanne Chance! I have either accompanied or sent my clients directly to work with Suzanne. On a full master remodel in Frisco, my recently widowed client need to make major changes. Suzanne had her climb into and 'feel' the comfort of a soaker tub. We determined the client did not want traditional nor contemporary, but specifically preferred a "Transitional" design for which Suzanne was able to guide my client through the process. If you haven't shopped for fixtures, you will find it's like a candy store... you want to have each and one of every thing which can be overwhelming to decide which to buy; this is where my company comes into play in working with our clients and our vendors/suppliers to make the determination and narrow down the choices. No one has time to look for pricing of 10-20 different items. Have an idea of what you want, limiting to 2-3, if you value your time. What has been more valuable is learning the difference from items bought on Amazon, Ebay and even the big box... they are very cheap with plastic parts and that will not backup with any warranty outside of a short amount of days. This is what my saleswoman taught me and I share this knowledge with my clients. The young woman in Frisco's remodel? She LOVES her Kohler soaker tub and the matching fixtures for the tub, shower and double sinks. Everything looked like it was meant to be and the plumber was able to install all fixtures with ease as we had everything needed, the first time. It turned out beautiful and the homeowner was overwhelming pleased. The best part for our company was the efficiency in getting the materials. Although not everything came in at the same time, Suzanne Chance communicated what was ready for pickup and the status of pending items. She took the time to write on the invoice which listed all components, making a sketch of each product on the line which helped in understanding what goes with what. She labeled each box for better clarification and the plumber was able to install all fixtures with ease as we had everything needed, the first time. Loyal Customer/Contractor

We bought items from Apex almost a year ago for a bathroom remodel and paid the invoices we were…read moregiven in full. We had to order our shower kit again because our contractor scratched the original one. We placed the new order and paid in full. A couple days later, we noticed another charge on our credit card from Apex and I called and they said their accounting system was really old and it was some shipping charge and a credit was issued. 2 days later another charge popped up for the same amount and I called back. Now, somehow it's an unpaid balance from the first purchase almost a year ago? They will not tell me what this was for and we paid everything in full both times we ordered. They did not notify us of the charge and charged it to our credit card without our consent! No one will provide any info about this extra charge. I emailed their accounting person and she will not respond. If you're looking to get ripped off or want unexpected, unauthorized charges on your credit card, shop here!

Renaissance Tile in Dallas is such a gem in the Design District. As a homeowner it is disturbingly…read moredifficult to go into any of the showrooms and be warmly greeted by consultants much less actually given the time to discuss what you are needing help with on a project. Upon walking into this beautifully spacious showroom we were welcomed with a sweet smile and offered a drink and before we knew it we were beginning to design all the bathrooms for our ranch. We were lucky enough to have Rachel Thomas as our consultant and she has guided us through each phase of our selections with ease and comfort. She has more knowledge and understanding of not only of the product she is showing - but also the prep work, application, and care of it all than anyone I have worked with over the years building various homes. So much so, she will be begin working on our newest home in Florida soon. Highly recommend this tile and bath showroom. I am sure the other consultants are wonderful to work with as well if Rachel is unavailable.

From the owner: Each Renaissance Tile & Bath showroom is a working design studio; a gallery-style space with its…read moreunique mix of products purposefully positioned to allow unbridled exploration. Fixtures, tile, stone and bath selections are presented in a holistic manner, designed to stimulate imagination and transition a vision from conceptual to tangible. Exposed vistas inspire. Workstations invite. This is where barriers are demolished and creativity is alive.