Customer service They're working performance…read moreI took them 3 months to take care of my insurance claim and they didn't even help me the full amount

I'd read positive things about Alley Insurance on Portland Reddit, but I wouldn't recommend him…read morebased on my experience. Barry was initially great about calling me as soon as I submitted an online quote request, and after a few questions over the phone, he told me he'd follow up the following day with some potential quotes. He didn't follow up the next day when he said he would; he followed up the day afterward, and told me only one insurance company he worked with would insure my house due to my two prior claims, and he named a price and said that in order to move forward that I'd need him to come by to schedule an in-person visit. I asked a few follow-up questions, since his email didn't include any details about the carrier or the type of coverage included in the price he quoted. I also had questions about what he'd be looking for on his in-person visit. Barry's email response didn't include any answers or even acknowledge my questions--only sent me a link to schedule an in-person visit. I replied again, asking for some follow-up on my questions before scheduling a visit. In response, Barry emailed back and told me that "with the information given and the pictures of your home in the trees, your higher risk property we are not able to bind coverage on at this time." This directly contradicted his previous email quoting me coverage with all the same information I'd already given. I emailed a final time asking for further clarification on what he meant by "high risk home," so I could be aware of this as I continued shopping for insurance, and Barry never responded. This entire process felt incredibly unprofessional. Barry made me feel like I was doing something wrong by asking the most basic questions--even though the entire benefit of going through an insurance broker is that they're there to help answer questions and find you appropriate coverage. Would not recommend.

Great company, spoke with Steve, he was very knowledgeable about different plans that are offered…read more Ended up getting a new home owners policy and moved my car policy to his company. Im a bit of a challenge... I dont have any credit, on purpose.. challenging in the insurance landscape... Steve was up front and honest with me about how it effects me and the best solutions in moving forward. I would recommend, this company to anyone who has a hard time coloring in the lines... Ive had awful experience with insurance companies in the past. With automate i understand my coverage and ways to improve.

I've had the pleasure of working with Steve and his crew for years. The customer service and…read moreknowledge is above and beyond any I've ever had. They are always friendly and quick to answer questions. It's always nice to have a calm voice on the line during what can be a very stressful process. In the past I've felt like my insurance representative is working against me, never the case here. They have completely earned my trust with their overall transparency in conjunction with quick and clear communication. Very happy customer here!

I met Drew Johnson about three years ago after having a bad experience with my previous insurance…read moreagent. I called him up asking for a quote on my personal, business and life insurance policies. Drew was very friendly and easy to work with. Definaely not a pushy salesman that is typically found in this business. I felt very comfortable with him and he actually saved me a fair amount on my premiums. I would recommend calling him if you are in the market for an insurance quote.

I switched from another insurance carrier and love the choice I made! Not only an amazing product…read morebut service too. If you need insurance look no further.

I bought several policies (home, auto, earthquake) from Kim Hanlon and really felt well taken care…read moreof during the whole process. Their rates are more than competitive and the coverage beat what I had before when working with a large national firm. Highly recommend Timmco.

I have been with Timmco for 35 plus years. Never remember being informed that they merged or…read morepurchased by Liberty Mutual. I have only filed a claim one time maybe 30 years ago. Maybe it is the new way for insurance, my local new rep shuffled me off to someone at Liberty Mutual. I have Safeco insurance? I don't like not having one person locally handling my claim from start to finish.

Working with Jason has always been a pleasure. His ability to navigate the silliness and absurdity…read moreof insurance law and language is beyond impressive. He was always able and willing to wade through various options whether they were presented by him or just reviewing an employer-provided option. Working in conjunction with Pride Financial with RK and Isaac, he gives you the coverage you need in keeping with the budget you have.

Steven listened, understood what I needed, clearly communicated, got me exactly what I needed and…read morewas extremely responsive. Highly recommend.

I have been with Steve for years. He is very responsive to my calls and questions. He very helpful…read moreto keep my insurance bill down, while looking for coverage that best suits my needs. I trust him and appreciate his dedication to his clients.

I owned and operated a small courier/trucking company for years in Portland and I used Slater and…read moreAssociates as my insurance broker. Incredibly nice people who are good at what they do. They give you options and help walk you through the carriers, levels of coverage and what best suits your business as well as financial needs. I highly recommend.

At the recommendation of a friend, I called Jason Lang with Slater & Associates. Despite being…read moregood, stable, no-claim customers of Allstate for almost 30 years (auto insured with them since I learned to drive, added my first home when purchased, and went from there), rates kept going up and up, and my agent, while willing to talk about it, was like, "Yeah, that's how it is." Not to mention, so many of the "perks" they tout in commercials are actually only available with other "products" and the price -- my lord, even worse than what I was seeing. And I'm a stable, married, great credit score, multiple car no tickets/accidents, high deductible customer. ??? Going online I was finding amazing rates from other carriers -- but worried about switching without some direct advice and counsel. I know insurance but was worried I'd miss something. Jason was perfect. Good humor, energetic, and willing to work to earn my business. He was happy to answer questions, and also interacted with me on the level I could understand -- as I said I know a bit about insurance (having worked in another line), and he leveraged off that. He's happy to work via email and phone in the way that's convenient for you. (Unlike my Allstate agent, who balked at answering questions on the phone and wanted me to make an appointment to come into his office. Ain't got time for that, dude.) In the end, I ended up getting MORE coverage for a LOT less money with a reputable company I respect. Jason is an asset to Slater and Associates, and I know if I have questions or more insurance needs, I've got someone working hard on my side! Suck it, Allstate! :)

The staff here is great! Rose, Maxine and Chris all handled my insurance needs with the utmost…read moreimportance during a trying time. Fantastic customer service skills. Chris especially was great, it's employees like her that make your company what it is and keeps clients coming back for all their insurance needs. Highly recommend this company

Adam and his team have been fantastic! They are always so kind and helpful. They have also gone…read moreabove and beyond to fight our claim for us and we are very grateful!