Josh salesman. Julie finance Friendly, knowledgeable, polite and no nonsense. Vehicles, showroom, bathroom were clean and tidy. Easiest transaction! Recommend read more

Reeder Chevrolet - Chevy Silverado - Car Dealers Near Me - Knoxville, Tennessee

I bought my 2017 Ford F-150 here last December and have regretted it ever since. Not because of the truck, but because of the service experience that followed. Two months after purchase, the sunroof stopped working. I had purchased an extended warranty when I bought the vehicle, only to find out at the service appointment that the sunroof wasn't covered. Fine these things happen. I agreed to pay out of pocket to have it repaired. What wasn't fine: $5,000 and THREE service visits later, the sunroof still does not work correctly. None of the buttons function as they should. I have to manually partially open and close it just to get the interior panel or the window to respond at all. This is not a fixed problem. This is a $5,000 problem that was never resolved. To top it off, I recently received a follow-up email asking me to contact them about my expired warranty and spend more money to "keep my truck protected." No acknowledgment of the ongoing issue. No follow-up on an unresolved repair. Just a sales email. If your service team is tracking customer history, someone should have caught this before hitting send. If they're not, that's an even bigger problem. I would not recommend this dealership. Buyer beware. read more

WARNING, I REPEAT DO NOT DO BUSINESS WITH THIS DEALERSHIP, THEY ARE A BUNCH OF CROOKS!!- Disrespectful liars. I am going to invite you to strap your seatbelt over and buckle up for my review. As a female, I know many dealerships will target woman because generally they do not know much on cars, so I did a lot of studying before I went so I wouldn't be taken advantage of. I came in to look at a 2024 Kia Sportage SX Prestige that is black and red interior. I found a similar car, same make, model, trim, year, interior/ exterior color, BUT with 18k miles less and still in warranty, but was a bit further so I decided to take a look at the same car but closer to home. I went to the dealership and started to walk in. I got stopped by a salesman and he said he was finishing up with a customer, but he will introduce me to someone who he has worked with for 13 years named Buddy. He is an older man, I introduced myself and him to me. I test drove it and loved it. I didn't want to narrow in on that one car, so I asked if he had anything else within my price limit and expectations and I drove another car, which was a ford edge. As I drove I heard a loud noise the entire time driving and asked him if he did. He didn't until I put down the window. I asked if I should take it to the shop area, and he said no, which made me concerned about the state of their vehicles and what they try to sell them as. I decided that I liked the Kia and was curious about the numbers and it wouldn't hurt to see what they wanted for it. They showed me a number significantly higher, 4k higher out the door. I showed them the other vehicle and it being exactly the same, but the MSRP was listed 3k less (out the door price was 4k less). Buddy tried to get all defensive and said that they aren't the same and went to go get the carfax to show me the difference. There was a slight difference (350$ and it was listed on the car fax as such) but everything else was identical, yet less miles and still under warranty was a significantly better selling point. I pointed out the only difference, and the price and he got insulted, started stacking the papers and beginning to dismiss me. I asked him if I could keep the carfax and he snapped back NO. It wasn't just his words, it was his demeanor, his tone, and blatant disrespect just because I was challenging him. I responded, "excuse me?" and then he proceeded to tell me "You aren't going to take my papers out of this dealership". At that point I got up because I wasn't going to tolerate the way he was speaking to me. As I began to walk away he yelled over, "You aren't going to use my deal to get a better deal somewhere else" and at that point I felt anger arise and I responded "What deal?? you didn't give me a deal, trust me, I got a much better offer than you gave me." I was so angry from the disrespect, I had to go to the bathroom to calm down. When I walked back, I beelined it to where the sales manager was and who he was directly talking to. I asked the sales manager if there was a problem and why I was not able to keep a carfax for my documentation. I was going dealership to dealership doing my due diligence to make sure I get a good deal. Brian (the sales manager) said there was no problem for me to keep it, and handed it over to me. I then told him the Buddy told me I couldn't, and Buddy said he didn't and I stopped him yes sir you did. Brian then asked me what price could keep me. I said I did not want to give my business to them, especially with that sales man. He offered another salesman, and I said I am not wanting to give them my business, and I walked out. Again I was so angry I needed to sit in my car. Brian came out to my car and asked me again. I continued to say No. Then he kept persisting. I finally gave him a number and he said yes to it. I said I am still angry and he said take lunch and email him. It took me all day to calm down and realize at the end of the day I liked the vehicle and don't let the horrible salesman affect me when I liked the vehicle. I finally e-mailed Brian that night stating I would come back in if he was a man of his word and held up the verbal agreement we came to. He did not answer. I then reached out one last time to see if he was a man of his word, and again he never responded. These men are sleazy sales-men who are the reason they get this bad reputation. They are dishonorable, disrespectful, manipulative, lying sales men. Do not give your business to this dealership, because they are only going to screw you over. They took me as a target and when I wasn't an easy one, they became aggressive and began an altercation. I am warning all customers to take your business elsewhere. After car shopping for 6 vehicles in my life time, I have never in my life been treated so poorly. They lost my business, and I was going to pay CASH. read more

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0/10 experience. I just want to hop on here and say we came here for this "sales event" after texting with someone all day about potential vehicles and receiving our vouchers and unfortunately was disappointed by the lack of "sales" that happened. Walked in and spoke with someone about why we were there and everything. They came back and said the car we were looking at was sold already, which is fine. But then we asked if they had anything remotely close to it or something similar and the response was "unfortunately no, everything else available is ridiculously priced" so we left. There was zero effort to try to sell us something else or show the "we do not care what other dealers have said....WE WANT TO HELP" attitude that is portrayed in this ad. Very upsetting and unfortunately will not come back. read more

I just bought a 2026 Trail Boss. The sales department was great! Special thanks to Ronen for walking me through the process. The only issue I had was getting my military discount. If you are a Veteran, check the link between ID.Me and Chevorlet before you buy. I could verify and access my ID.Me account but could not link Chevrolet. Reeder will not give your military discount if this link does not work. read more

Chevy Colorado with 23000 miles had squeaky breaks. Reeder said it needed to turn 4 rotors, said it's not covered by warranty, and charged $500 to fix. Problem not fixed, returned after 1700 miles with same issue, and they wanted to turn the rotors again and charge for it. No explanations, wouldn't answer phone, Service Manager always unavailable. They don't know what they're doing. Stay away. read more

BEWARE!!! I highly recommend against giving any of your hard earned money to Reeder Chevrolet! When I bought my vehicle from them, they promised me 5 free oil changes. I made an appointment for today and drove all the way out here from Maryville. Upon checking in, I was informed there were new owners of this establishment (since April), and they are no longer honoring any of the free oil changes!!! This establishment is now owned by greedy money grubbing unscrupulous and dishonest people. PLUS...they waited to inform me of this failure to honor promises made to me prior to coming here for the appointment AND they also now charge an additional 3% fee for using a credit card. Who pays with cash anymore...especially at an auto dealership? Save yourself the frustration and anger and take your business somewhere else who actually care about their customers in addition to making money! read more

In August of 2024 I bought a beautiful 2024 Silverado. In the first week I had an issue with the infotainment system that affected all audio output including all safety features. This has now happened 13 times in 4 months. The dealership doesn't know how to fix this. A part was ordered to "try" to fix it but there is no ETA on the parts arrival. A quick Google search shows that this has been an issue with Chevrolet since at least 2022. Neither the salesman nor the sales manager felt the need to tell me about this ongoing issue. This was also a demo truck with 3k miles on it so I am fairly certain that this had to be known about. I would not have bought this truck had I known. This was very deceptive and not a good business practice. I'm at the point now that I no longer want the truck, and further action needs to be taken. read more

I purchased a brand new 2500 HD truck and received 10 free oil changes. I called to schedule one of those free oil changes like I had done several times before without any problems, well when I called I was informed that my free oil changes were no longer free? Reeder Chevy had been sold to another company but keep the Reeder name and new company didn't honor the free oil change? With everything going on these days I was surprised that I was told that! Not honoring an agreement is a big deal for me even though it such a small thing, "Do what you say and say what you do" I learned as a child and means a lot to us! I was almost ready to start looking into another 2025 truck at Reeder Chevy but I now have to look into another dealership for that! read more

PLEASE READ THIS BEFORE YOU GO HERE TO BUY A CAR. I purchased a new 2025 corvette from Reeder Chevrolet and in less then 300 miles a service transmission light came on. Reeder Chevrolet said to take it to a local dealership. They found that it was 2 quarts low on transmission fluid. After fixing that issue, less then 900 miles on the car the check engine light came on. Reeder said to take it to a local dealership again. They ran the codes and found 3 transmission error codes. I called Reeder Chevrolet and they said they would come get the car. I said I do not want this car with all these transmission issues while still brand new. The general manager told me to go online and order a 2026 because there was no 2025's equivalent to mine available and there would be a $10,000 difference and the tire and wheel warranty, that I purchased separately, would transfer over. I agreed to that number. When the 2026 came in about 6 weeks later I went to Reeder in Knoxville, about a 2 hour trip, to pick up the new car. The finance person came up with a difference of $14,280.81. I asked to speak with the general manager that gave me the $10,000 difference number and of course he was on vacation again. Then I find out they also cashed in the $2,110 I paid for a tire and wheel warranty and applied it to a down payment on the new car without my consent. read more

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Either hire techs that can do their job in a timely manner or stop undershooting service times,a 1 1/2 hour estimate is now at 5 hours.

If I could leave negative stars I would. I got to deal with a lying salesperson and a slimy sleazy used car manager who basically feed of one another's lies. Absolutely worst place to start a car buying experience . Absolute joke of a dealership. GM should pull their agreement. read more

Dealership was sold to investment firms. DO NOT BUY ANYTHING FROM THIS DEALER. They no longer honor oil change warranties. The bumper to bumper warranty does not cover taillight assemblies that let water in because obviously it's not in between the bumpers.... The rim warranty they sell you that "fixes anything wrong with the wheel" is done by a guy who only shows up at 9am on Mondays, and the dealer can't and/or refuses to give a phone number, business name, or anything to get ahold of him. I am just suppose to "show up and see if he's here". The body shop did one repair for me under insurance and took 2 weeks longer than expected and i had leftover bolts rolling around under my passenger seat and trunk. DO NOT USE THIS DEALER!!! read more

I am writing this review in hopes it will save someone lots of trouble and money. I purchased a brand new 2023 Tahoe in November 2023 and was promised a number of free oil changes. Drove 45 minutes to Reeder for my scheduled appointment, and was told they were no longer honoring the free oil changes bc they were under new management. GM was very unkind in his approach and was not interested in resolving the issue. I left Reeder and immediately drove my vehicle to Rice GMC to schedule maintenance. The Rice GMC team was very kind and extremely helpful. I will NEVER spend another penny at Reeder. They lost another customer for life. read more

Brought a vehicle from Reeder Chevrolet in April, 2024. With the purchase I was told, and have in writing on the "Buyers Order" that I was to receive five (5) free oil changes for my vehicle, no expiration date. Today, 09/19/2024, I called Reeder Chevrolet to make an appointment for my FIRST oil change. I was told they are under new ownership, (still called Reeder Chevrolet), and will not honor the free oil changes. I feel strongly that Reeder Chevrolet should not be trusted by anyone looking to purchase a new or used vehicle. Too many other, more honest dealerships out there. read more

Reeder Chevrolet - Car Dealers Near Me - Knoxville, Tennessee

I would give negative stars if I could. My father bought a car there and got several oil changes included with the purchase of his car and now that someone else owns the dealership, they renege on this which was part of why dad bought the car and they talked very derogatorily to dad. This is extremely bad customer service as well as violating the terms of the purchase as these oil changes were part of the purchase! Very bad business behavior and practices! read more

Reeder Chevrolet is a godsend! We broke down traveling to our favorite vacation spot in Gatlinburg. Several Chevrolet dealerships would not get us in but Reeder got us right in and not only was the place super busy but they got us right in for diagnosing the issue. Caleb Edmonds was our advisor and took very good care of us. The service manager Mac McDaniel stepped in when parts could not be had and had everything we needed for the repair delivered the next day. Those two guys are amazing! Reeder Chevrolet was def a friendly place and next time we are in the area we will stop to say hello to our new friends here in Tennessee! read more

Service station exhibited poor communication in doing a repair on our vehicle. Couldn't get a response via phone for two days after dropping our car off. Refused to take responsibility or try to make things right after it was clear we wanted to work with someone else on repairs. read more

I've bought 2 cars here and until today I rated them a 5. They are under new ownership and now I give them 0 stars. My car came with free oil changes. That promise (which yes, I do have in writing) is no longer being honored. And if you use a credit card they tack on a 3% fee! One employee even admitted that it's all about the money now. I will NEVER be back, I will never recommend them to anyone again. They've lost a loyal customer but I'm sure the new owners don't care one bit. I also noticed that many of the employees I had come to know and trust were not around. I hope this new ownership sinks like the titanic. They deserve it! read more

Reeder Chevrolet is terrible. Sales does not honor price quotes, they refuse to itemize add-ons they pile onto asking price, then ghost you when attempting to get back with questions. My advice: if you need a vehicle, go somewhere else. ANYWHERE ELSE! read more

I have been getting my vehicle serviced here for the past 5 years, and I have nothing but great experiences. The people are great, the service is great, and the customer service is amazing. I won't be taking my vehicle anywhere else! read more

Do not come here to get a vehicle serviced...the staff is rude and incompetent. I'm sure the sales reps and mechanics are nice but the service department needs to develop their customer relations skills to say the least read more

The service department, specifically one of the lube technicians, was so rude to me that I had to walk away,m. I don't know who runs this place, but they need to get a grip on their employees. They are weeks behind on service work. If you drive your vehicle in for an oil change, they will tell you that you need an appointment because they are fully booked, yet the bays are empty and the service employees and just hanging out and talking to each other. I do hope the owner knows what is going on here. read more

Brought my Chevy volt in on Monday. It is now Friday morning. There are only two people that work on Volts but the people from the front desk told me that the tech that works on them was literally "complaining that he had nothing to do." And that's where they really made me mad. ***Nobody has even looked at my car to tell me what is wrong.*** Like the car hasn't moved. DO NOT BRING YOUR CAR HERE FOR SERVICE. I should have listened to the two people in the waiting area who were on the phone desperately trying to find anywhere else to take their GM vehicles for service. Or the guy in the reception area who laughed in my face when I told him they were going to have a "quick look." ***STAY AWAY.*** At best these people are just not capable of doing their jobs. At worst, they're just liars. Not your typical, everyday car dealer liars either. It's worse than that, trust me. Or find out for yourself if you have a week to get someone to tell you that they're sorry but they'll "get to it." read more