I had a fantastic experience leasing my car here. The whole process was incredibly relaxed and…read morestress-free. They have been genuinely helpful, especially when it came to flexibility with payments and even waiving fees for me. Highly recommend this dealership!

Listed the price for cheaper online than he wanted on the lot, then told us to call the owner if we…read morewanted the online price. He gave us a child's number then kicked us out of the office for asking for the online price of the car. Raised his voice and started yelling at us, highly wouldn't recommend this dealership. They are dishonest and aggressive when called out about their dishonesty.

I had a great experience buying a vehicle from Fox Toyota. My salesman, Bryson was knowledgeable…read moreand personable and explained everything throughout the process, down to every number, which was a big help considering I'd never purchased a vehicle on my own. I didn't feel pressured making any decisions. All the employees I spoke with were friendly and helpful. The engine light came on in my car 3 days after leaving the lot and when I called, they took it in same day free of charge and provided me with a loaner car until they can solve the issue.

I bought my first Toyota today at Fox and it was a fantastic experience!!! No pressure, transparent…read morepricing, and treated like a friend and not just a number. We loved the fact that they had KLOVE (type music) playing in the background and that it was apparent that the owners had an appreciation for/were Christians! It made me feel even more secure in our purchase that we were buying from like-minded people. Easiest and smoothest car buying experience ever. Great job to Karl and team!

I found exactly what I was looking for at Carnation without any sales pressure. I was able to test…read moredrive the car to my local mechanic who gave me the thumbs up, making it easy to decide on buying it! I highly recommend their salesperson Alex who was very helpful both before and after the sale!!

Alex was and still is extremely helpful from the point of purchasing my Volvo to now servicing it…read moreas needed. Andre is extremely knowledgeable and respectful of customers on the service department as well. These guys take care of you like family. Would definitely see them if I need to purchase another vehicle.

These guys are truly amazing! I have been going to them for three years now, and I still continue…read moreto be surprised by their sound business practices. There was an error in fixing my car last week, and the thing they fixed didn't actually fix the problem. This happens at all mechanics across the country. What doesn't happen at all mechanics across the country is that they paid to have my car towed back to their location. They refunded my money on the thing they fixed incorrectly. And they got my parts in and my car up and running great again by the next day. If you go here, I highly recommend building a relationship with Mike (the head auto mechanic). It is incredible how much he knows and loves cars. He will shoot you straight. If you are looking for a mechanic to be "your" mechanic, Mike is the man.

I bought from them on eBay, where their reputation is essentially flawless, just like my purchase…read moreexperience. Consider yourself lucky if you can actually visit their lot as a "local". Before sale, they were great at giving honest details and providing impartial CarFax and similar reports. I trusted them enough to buy a car from them just from the pictures, and a phone call and email or two, and have the car shipped to New England. The car was exactly as promised and they were careful and diligent in working through all the paperwork during and after sale.

We have been loyal and satisfied customers for decades. Although it is not an unusual experience,…read moreMr Todd Hayes went above and beyond yesterday. My car tire had a slow leak so we were an unexpected but necessary work in. It was seamless. He solved the problem with efficiency and professionalism. Even had our car cleaned! Harper Audi has our loyalty forever - but thanks to them that is an easy pledge to make.

Dear Management, I…read moream writing to formally express my extreme disappointment with the experience I recently had at Harper Audi Knoxville while attempting to purchase a used 2025 Tesla Model 3 Performance and trade in my 2023 Lexus IS500. As a former two-time Audi A7 owner, I expected a high standard of customer service, transparency, and professional communication. Instead, my experience was characterized by lowball offers, unsolicited add-ons, poor communication, and ultimately a complete lack of faith in your sales process. Below is a brief outline of the events: Initial Lowball Trade-In Offer: August 17th, I was initially offered a trade-in value for my Lexus that was $7,000 below Lexus of Knoxville's valuation and $6,000 below Tesla's. It was only after I left the dealership that sales representative Kay called to match the fair trade-in value of $58,000. Unwanted Add-ons: Later that day, a deal sheet was provided, an unrequested $1,499 charge for "ECP Plus" (paint and interior protection) had been tacked on. I requested its removal before moving forward. Supercharging Issue & Contradictory Claims: The Tesla displayed a "Paid charging unavailable" error. I informed Kay I would proceed with the purchase provided this issue was resolved, as restricted Supercharging severely limits the vehicle's utility. On August 18th via text, Kay claimed the vehicle was taken to Tesla, but that neither your dealership nor Tesla could find a solution. Lack of Follow-Up: Knowing this error often occurs simply because the previous owner hasn't removed the vehicle from their Tesla account, on the 19th, I emailed Kay instructions detailing how to resolve it. At 1:05pm that same day, I texted her asking if she saw my email stating, "Hoping to close this deal soon." I followed up via text and she told me, "her manager and co-worker are looking to see if we're able to resolve it. I will let you know ASAP when I do" Later that night I got an email from the sales manager, Tyler, asking why I didn't buy a car from them. I replied immediately that I was still interested and wanted to know what we "needed to do to close the deal," expressing my clear intent to buy the vehicle once addressed. I received no response. I called the dealership on August 20th and was Kay was off, I left a message with Tyler to call me. He never did. Now I know it's because they already sold the car to someone else. Abrupt Notification of Sale: After ignoring my outreach, Kay texted me days later stating the vehicle had been sold "as-is" late Wednesday evening--the exact day she had claimed the dealership was actively working with Tesla on a fix for me. To feel as though I had to "chase" a sales team to purchase a vehicle, only to be fed contradictory information and ultimately brushed off, is completely unacceptable. Attempting to slip in forced add-ons and mishandling basic customer communication does a disservice to the Audi brand. Because of this experience, I will never consider purchasing a vehicle from Harper Audi Knoxville again, nor will I recommend your dealership to others. I am sharing this feedback so upper management is aware of how prospective buyers--and loyal Audi customers--are being treated by your team.

I purchased a Toyota Sequoia from S&S Auto Solutions as an out-of-state buyer. Before agreeing to…read moreanything, I provided my full Georgia address, ZIP code, and county, and specifically asked for the out-the-door price. All negotiations were conducted by text message and are documented in writing. I was clearly told that sales tax was included in the out-the-door price. I even have a photo of their computer screen showing the calculated Georgia sales tax (within about $100 of the correct amount), along with screenshots of all our price negotiations. We agreed on a price pending an independent inspection from a local shop -- an inspection they initially told me was unnecessary because they had already completed a "127-point inspection" themselves and through the auction. The independent inspection revealed several costly issues, including ball joints with an estimated repair cost of approximately $2,500. Based on those findings, we renegotiated and agreed on a revised out-the-door price. I informed them I would be paying cash via cashier's check and driving four hours each way to complete the purchase. They assured me the paperwork would be ready when I arrived. Unfortunately, I made the mistake of trusting that everything matched our written agreement and did not re-review the paperwork carefully before signing. Later, I discovered that the Georgia sales tax had been removed from the deal, effectively increasing my cost by over $1,100 when I went to register the vehicle at the tag office. An "out-the-door" price has a clear meaning, especially when sales tax is explicitly discussed and documented. I have written proof of the agreement and will be submitting all documentation to the Tennessee Division of Consumer Affairs regarding deceptive practices and bait-and-switch conduct. I strongly encourage anyone considering doing business here to proceed with extreme caution and thoroughly review every document before signing

Purchased a vehicle last week from them, the paint chipped off the hood yesterday and it needs a…read morenew water pump. Very disappointed as I was told they mechanically go through each car which obviously was not the case with this car.

I get that dealerships want people to finance with them instead of the bank so that they can make…read moremore money off of you, but this dealership ESPECIALLY doesn't like it. After waiting 2 hours for them to send me a deal sheet for me to take to the bank, they added their OPTIONAL $1,397 "Warranty" to the deal sheet (without me asking or telling me that they had done so) and after I asked to opt out they told me they couldn't sell me the car or they'd "take a loss" on it. MIND you, between my first contact with the dealership, and them telling they would not sell me the vehicle for what they had it listed as, 3 days had gone by. They had 3 days to figure something like this out. So either they know this and try to take advantage of people or they don't care enough to provide decent service. Shop elsewhere if possible.

Asked a salesman about a 2018 f150 platinum priced at $32,000. He stated truck has had no issues…read moreand had a clean carfax. I reviewed the carfax myself and discovered the truck had the transmission rebuilt only a couple of weeks ago. I called them out on it and he said he didn't notice because the font on his phone is small. Avoid them like the plague!!!

I highly recommend these guys! HR and his dad only buy the best used cars to sell. They don't…read morejust buy ordinary cars- they are passionate and knowledgeable about the cars they offer. We searched within a 500 mile radius for a 2009-2011 civic si sedan in nice condition. Everything that came along was modified and beaten down. HR found one in excellent stock condition with low miles! Stop by and see them and check out the quality of the cars. I worked several years in the car business and I'm telling you- these guys are a cut above! Go see for yourself!

Easiest auto purchase I've experienced, even in a very tight market! HR was knowledgeable,…read morefriendly, not at all pushy, and clearly only sells cars that meet his (high) standards.