I am getting married in mid-October. I came here to purchase my fiancé's wedding band. I wanted a…read morecustom ring, something he could wear while working in food service, but that wasn't a boring silver band. Using Lashbrook's website, I designed the custom wedding band I wanted. I went to Robert Irwin Jewelers to get him sized and to place the order. My fiancé never wore rings before, so he didn't know how it should fit. He thought he might be a 7.5 after sizing himself at home. In the store, an older gentleman helped us. He convinced us that he is a 7.25 - since it will fit perfect once it's cold (unnoticed red flag #1). I worked with him to make sure the custom order was correct. I was very nervous about the sizing, but he reassured me that if it didn't fit, it could be resized for $10 (apparently a lie). As we are designing the ring, he is continuously trying to upswell me (red flag #2) I'm a young woman, buying a wedding ring. I have a strict budget. I keep repeating what I want, eventually the order form is complete. Since it is a custom ring, it would take 4-6 weeks to come in. I paid half of the cost up front, and went home. 5 weeks later the ring comes in. I am absolutely bouncing off the walls, I am so excited. I pick up the ring and it is absolutely beautiful. I pay the rest of the balance. I go home and ask my fiancé if he wants to see it, or be surprised by it on our wedding day. He wants to see it. He loves it! He tries it on! ... it's a little tight. I think, we followed all the advice we were given, maybe it's because he isn't used to wearing rings? He wears it for not even 30 minutes and his finger goes numb. I'm panicking, I've spend so much money, it's custom, it doesn't fit. I remember the comforting gentleman telling me it would only be $10 to resize. I have another 5 weeks until my wedding. If we go now, maybe we can pay for a rush and it will be fixed! We go back to Robert Irwin Jewelers. I explain that it doesn't fit to the woman at the counter. She says that since we were sized in store, we would need to pay HALF OF THE COST OF THE RING to have it resized. Alternatively, we could wait 30 days and pay $55 for shipping+handling to have it resized (another lie). I panic. I want to cry. My fiancé says it's fine, he will get a silicone band and just wear the tight ring for pictures. We did everything right and followed the instructions of the employee and it's wrong. The employee lied to us to get us to order the ring without double checking the size. I'm out over $1000 already and they want more to make it right. I ask if anything can be done. There is no manager in while we are there, but the manager would be in the next day, and they could review options. They'd give me a call. I leave the ring there and go home, absolutely destroyed. They don't call. I call them after work as im driving home. They say that they can't do anything. Half the cost of the ring to have it fixed now, or WAIT 6 MONTHS TO HAVE IT RESIZED FOR $55! I don't know what's true anymore. I ask again about why the sizing was wrong. They put me on hold. They come back and say that I can pay $100 for a rush order, but with no guarantee it will be ready for my wedding. Otherwise wait 6 MONTHS. I just say okay. Hang up the phone and just cry. The next day I go and just take the ring back. I don't even know what to do anymore. I will never be using them again and this has tainted the happiest day of my life. Update: manager called me and they have rush ordered a new ring in the correct size to be delivered 3 days before the wedding, at no charge to us.

He was a Nice enough sales person, just didn't have a lot of men's rings readily available. The…read morefemale employee was on her phone the entire time.

I had five watches that had been sitting unused for years, and James replaced all the batteries. He…read moreeven rebuilt the entire movement in one of them while we waited, which was impressive since I expected to have to leave them behind. He was very kind, explained everything clearly, and even cleaned the rings I was wearing. He is incredibly sweet and thorough, and I will definitely be back. He also had some lovely pieces in his showroom. I would highly recommend him.

I took an antique ring and an earring that needed soldering repair, those were pieces that I had…read moreinherited from my mother and were very precious to me in more ways that one. James, understood the situation and took extra care to make sure that both items were perfectly repaired and in no time. I am so glad to have finally found someone in town who can do a good job and promptly, no two plus weeks wait. Maya Jewelry and watch repairs is the place to go!

Absolute BEST person to work with if you want custom jobs done well! She's especially good with…read morebespoke jewelry gifts, engagement/wedding rings, and restoration. Kassandra will go out of her way to make sure you get what you want at a price that fits your budget.

My husband ruined his original white gold wedding band while at work. I took the original ring to…read moreKassandra and told her my idea of incorporating it into a new white gold band. She immediately came up with several options for me. I chose one. She made the most beautiful wedding band for my husband! He and I love it! In the future, if I ever need something made specially, I will definitely go to Kassandra!

Sharon is super quick and professional. This is my first time getting permanent jewelry and I was…read moreexcited to get it. I love simple everyday jewelry that I don't have to worry about taking off. I started with an ankle bracelet. She has a variety of options to choose from including hearts, stars, pearls, zodiac colors, and more. I love that I was able to mix gold and sliver. It's definitely is worth it. So far the color hasn't changed and I haven't had any issues with it snagging or changing colors. I am panning on getting more.

Sharon was awesome and explained everything thoroughly. She showed me the variety of jewelry and…read moretiers offered and answered all of my questions. She was very patient and ensured that the sizing was just right. I like that she uses gold filled jewelry instead of gold plated because it's better for durability, value, and wearability. It's worth the price if you're someone that enjoys daily wear. I LOVE my anklet and will be returning very soon to get a second one.

First time to deal with coin buyers. Alex was very professional, explained everything thoroughly…read more The entire process was very easy and painless. Plus, Memphis Gold Buyers paid me 25% more for the silver coins I was selling than the competition. I wound up going there three times in two days as I had quite a few coins to sell. On the second visit, I sold a lot of silver dimes. I had barely left the store when Alex called me to come back as he had underpaid me. I highly recommend Memphis Gold Buyers as I consider them honest and professional.

Very quick and straight to the point. Was in there less than…read more2 minutes and Alex showed real professionalism and gave me the best value even for today's market. Would choose to come back to this business.

I am thrilled. I had a signet ring that was my father's. It…read morewas much too big of a ring for me to ever wear, but it meant the world to me. I have thought for years about turning it into a pendant, but I was very, very wary of doing so. The folks at King Furs and Fine Jewelry did the most beautiful job in reworking it. It's better than I could have ever hoped for. I look forward to wearing it around my neck for many years to come. Thank you.

Never ever ever deal with this business. Brought in fur for buttons to be sewn back on. Had a very…read moresecure label from a very expensive reputable furrier. Sent husband to pick it up-they were going expensive but I figured worth it Whrn cost came back discovered label had been removed and buttons promptly fell off. Never again. fool me once, shame on you. Fool me twice shame on me! Absolutely untrustworthy and imo shady. If you are foolish enough to use them then take before pictures. They deny liability.

I love Pandora! Thank you Pam for helping me build my 8th Pandora bracelet. I love all the hearts…read more Each one has a different meaning for me.

I went to the location at Saddle Creek in Germantown to return a necklace and pendant that I was…read morenot happy with . It was in within the 30 day period and she flat out said no because it was "damaged" I worn the necklace twice and was not happy it was too heavy . She said she couldn't resell it . Been a customer since for almost if not 15 years now and never returned ANYTHING. She was rude and didn't take the returned and when I said I will never return to the store she said "Have a good day" they are nice to you when you in there purchasing but treat you like crap when u come to return . I spent $494.00 that day and she wouldn't take back a $200 return . Hopefully the DM see this review.

I will definitely recommend your loacaton on Winchester Rd in Memphis This location has amazing…read morecustomer service. I put a ring in the lay-way.My second payment was scheduled on June 24th. I wa in the hospital and could make the payment on time. I spoke with Gena about my situation and she was professional and also gave me an extension. I actually had 2 interactions with her and I received the same professional treat with her both time. I asked her how can do a review address her kindness .She aske me to hold on for a minute. Candice the manager came to the phone and demonstrated Gina's professionalism and I fell Candice set the example how to always follow this company expectations. There are so many times when people only give negative feedback and feel the great job they present to the customer deserves the great things they does also. Thanks for your time and again I will definitely continue to do business with your company and recommend other to expe the great customer service.