I've been going to Sterling for years, have spent thousands, have been reasonably satisfied. I do…read morebelieve these are nice folks. Unfortunately, I've had a really distasteful experience just recently and am therefore going elsewhere for my future auto service needs. I called to schedule a service appointment requesting three items be addressed: install new headlight assembly (with the new part that I provided), fix front passenger door lock that had stopped working (actuator replacement), and oil change, and I was given a quote for this work. During the work, they called me and told me that I also needed a new PCV valve, which would add $173.39 to the cost, which I approved. When I went to pick up my vehicle, they hadn't addressed the door lock issue at all and said that they could offer me a quote for that. However, they had already quoted me for that, which is why my vehicle was there to begin with! In the end, they charged me the full amount without having replaced the actuator. As I look at other reviews, I see I'm not the first to have had this experience with Sterling. Lastly, when I called around about getting the door lock fixed elsewhere, it was much cheaper than the additional amount they were wanting. If you are going to go with Sterling, I would highly recommend you get *everything* in writing, even if the conversation on the phone is as clear as day. Otherwise, all you're going to hear is "oops, sorry for your misunderstanding."

I have taken my car as well as used cars I was hoping to buy to them. They've helped me over the…read morephone trying to diagnose the problem before bringing it in and have always been super kind! When they do give me the diagnostic, they walk my through what the saw on the car as best they can. I have appreciated their flexibility, eagerness to help me, and overall treatment (especially as a women)! Special shout out to Pat, Sterling, and Zoe!

Stay far away from SK Motorsport -- and specifically Joe -- as well as MB Motors LLC in Bellingham…read more I paid $223.66 for a pre-purchase inspection on a BMW X5 M I was purchasing from MB Motors LLC. Because I'm located in California, I had the X5 M BMW delivered to me. Within the first two minutes of driving it, I encountered multiple serious mechanical issues -- none of which were reported in the PPI. These included a check engine light with a Cylinder 3 misfire code, a parking brake malfunction, and a drivetrain malfunction. All of this surfaced during a two-minute drive from where the car was dropped off to my home. When I respectfully explained the situation to Joe at SK Motorsport including sending him pictures and video of said issues, he informed me that scanning for check engine lights would cost $225.00 -- literally $1.34 more than I had already paid for the entire inspection. None of this was disclosed to me beforehand. It's clear to me that SK Motorsport has a financial interest in keeping MB Motors LLC happy so they can continue receiving PPI referrals from the dealership. As a result, they perform incomplete, half-hearted inspections and deliberately omit significant mechanical issues to avoid jeopardizing that relationship -- at the direct expense of the buyer. I will be sharing photos and video documenting these issues. You'll see in one of the screenshots below Joe also charged me $223.66 when he states the PPI is $205.00. Wasn't a big deal to me but another example that's shows this shop has zero integrity. Do yourself a favor and find an independent shop with no ties to the dealership before making a purchase like this. I'll attach pictures of the PPI, Pictures and videos of the issues with car right after receiving delivery as well as Joes response to the situation.

SK Motors, has been servicing my BMW for several years now. They hit me up from time to time to…read moreremind me what needs to be serviced and what I might check for. They are very prompt and accommodating with their schedule. They never pressure me regarding issues with my auto. The staff is friendly and personable, particularly, Charlie who handles the scheduling and charges and front of the house activities. I highly recommend them.

Steve - nice guy, honest, great mechanic. You'll get a fair quote and solid work, especially if…read moreyour car is a bit older- he handled my Mazda with care and I know he could have upsold some work but was very clear about what I could wait on. I really appreciate this because with an old car there's always a lot to do. Thanks Steve.

Steve is just the best. He is thorough, but won't oversell a repair that doesn't need to happen…read moreright away. He's trustworthy, skilled, honest and helpful. I won't go anywhere else.

I really wanted to sing the praises of Rising Sun Motors. They were professional, kind, did great…read morework and went above and beyond as compared to most of my experiences with repair shops. If you need a great mechanic with integrity, choose Rising Sun Motors. Thanks Khai for your help with my 2002 Subaru!

Recently took my 2007 Subaru Forester in for service for a front left window motor. They Fixed the…read moremotor however a new metal on glass sound was present that without exaggeration is quite literally ear piercing when rolling down the window. A few days later the new motor they installed failed completely. I requested the part #61256AE010 to be replaced during the service after they agreed to fix the motor once again to solve the new sound they had created. At the time I described this part as the felt pad/window guide for the window. Without a call back I inquired about the status of my car, I was advised that it was now "fixed" and they did not replace the window guide. I picked up my car and the ear piercing sound was still present. I arrived back on Monday to retrieve my other key, as I picked up the vehicle after hours on the weekend. When doing so I stated my dissatisfaction with both the sound and how they have not completed the work which I requested to be done to which i was told the sound appearing after their work was a coincidence (Quite literally lied to my face with no shame). I believe I was speaking to Khai who was extremely defensive as well as argumentative with me, he then proceeded to tell me to kick rocks which I did. Do not waste your time here I already fixed their sloppy and unprofessional work once I arrived home. I also advised all the individuals who recommended this shop to me of my experience, to which they stated they will never return, and rightfully so.

So I don't usually write reviews, but I feel it is necessary in this case…read more I originally had my car towed to Joe's Automotive as my car battery was drained(0.01V display from multimeter), I recently just installed a new alternator, brand new terminals/connectors for the battery, and a remanufactured starter. All the attempts to start had drained what charge was left from the battery, and I suspected the starter was bad and possibly draining the battery. To their credit they got the car started, but the only change was slightly different cable angle on the starter & alternator, and severely damaged battery terminals that look like they have been smashed in with a hammer, and tightened so tight that they can no longer be removed. I took before and after photos of the engine, and these are the only things that were altered, so I can only determine that they charged my battery successfully and slightly changed the angle of the battery connections, and then smashed in my terminals so they could no longer be removed. I was then charged $280 for this privilege. The only saving grace was that they also confirmed the starter was bad, which I thought was the case anyway, and once I swapped out and reinstalled a new starter it functions properly. (The starter ended up melting the testing device used at the location I bought the starter...) TLDR: They recharged my battery, shifted cable placement, smashed in my battery terminals so they are now permanent battery fixtures, and charged me almost $300 for that amazing service... Edit for owner response: Which specific wire are you claiming to have melted? There are only three wires/cables that connect to the starter, the positive battery cable, the starter solenoid wire, and the negative battery cable to ground. None of which were replaced OR melted. Do you have any pictures of these melted mystery wires? The bolts were also not tightened to the point that the report claimed, as my wireless ratchet wrench is not physically capable of tightening them to that degree, as it automatically stops when it meets resistance. It cannot overtighten things. The alternator was also installed correctly, there are only two connections to the alternator and both were fully connected and in the same locations before and after pickup. "would never damage parts of the vehicle to get things back on." My mangled battery terminals beg to differ, as my attached pictures can attest. They were brand new and installed that same day actually, not a scratch on them until they were brought to you guys. The damage didn't just magically appear on its own.

They didn't check the new alternator they put in so I had to take it back. They then left a three…read morefoot tool in my engine compartment, I found it behind my wheel after I heard a sound. I brought the tool back, they acknowledged that they lost it, then they laughed about it. If they had simply apologized I wouldn't take the time to leave this review, however it is accurate to my experience. I don't think it's funny because it could have damaged my vehicle or caused me injury.

Got my oil changed today, it took less than 15 minutes all around! The man who greeted me didn't…read moremake me feel intimidated or talked down too, which is so nice as a young woman. The high mile oil change, filter, engine air filter and fluid check was affordable. They also topped off my windshield wiper fluid when I didn't even ask and didn't charge me for it, which was so kind!

I've been working with Master Lube for years…read more They are professional and accurate. The cost has increased over the years, but that's the way of things. I don't feel nickel and dimed.

I was hesitant to take my car to Firestone after all the feedback here, but I needed an alignment…read moreand oil change on my beloved 4Runner and they were very accommodating, meaning they fit me in within a few hours of my request. I have to say that I am very impressed with this location. They were able to fit me in with just a few hours notice. They completed the repairs within two hours, which I really appreciated. They didn't uncharge me or suggest unnecessary repairs, which I was prepared for given my car is 23 years old! And they were very friendly. Not to mention that they have the best deal on alignments I've found and their oil changes are also very reasonable.

I have brought my cars to this location on multiple occasions before and consistently received…read moregreat customer service. Carson assisted us with our car issues and provided us great professionalism and helpfulness. I would gladly return to this location for any other car services.

Awesome. They even quoted me a higher price and decided they I didn't need some of the work done,…read moreso they didn't charge me for it! Definitely an honest price for good work.

Shane is incredibly knowledgeable and thorough and I can tell he truly cares about taking care of…read morehis customers. Service reps were also very helpful and efficient.