I hired Referral Cleaning & Restoration to clean my new home prior to our moving in. I was referred to them by the previous owner and also the company I used to install carpet and flooring in my old home. The previous owners of our new home had cats and my son is very allergic to cat hair and dander and a reaction when he visited the home. I was very concerned about getting the carpets cleaned well for this reason. I was initially a little reluctant because they are more expensive than other companies, but I decided to go for quality and that proved to be an excellent decision. The fact that they have stronger extraction suction, do extra passes on the carpet, and have faster drying time also influenced my decision. The technician who came to my home was Walter. Walter was the most courteous and exceptional professional I have EVER had into my home for ANY service in the last 20 years that I have been a home owner. He was knowledgeable, hardworking, polite, and was extremely passionate about cleaning my home. When he arrived he used shoe covers, corner protectors, etc. and continued to treat my home with respect throughout the service. I explained to him about my son's allergy to cats and also showed him one stain on the carpet that seemed to be cat urine. Walter then got a black light and examined my entire home, on his hands and knees, including carpets, baseboards, walls, and heat registers. He marked each spot of pet urine he found throughout the home with a poker chip. He then used special cleaner for pet urine to clean and decontaminate those areas, and cleaned all the carpets. He even washed the walls by hand and disassembled the heat registers and cleaned them with the special cleaner. He worked diligently for 12 hours on my 2200 square foot home. He brought fans in and placed them in each room to speed the drying process, as I had scheduled my move for the next day. He did absolutely everything possible to accommodate my needs. My home looks and smells amazing. My son has had ZERO allergic symptoms. I feel good about the safety of my kids as they lay on the freshly cleaned carpet and I feel good about the cleanliness of my new home. Do not think twice! Choose Referral Cleaning & Restoration for all of your cleaning needs! They are well worth every penny and you will not regret choosing the BEST. read more

If you are looking to have your carpets or upholstery cleaned in your home, PLEASE, do yourself a favor and don't waste your time looking elsewhere. Yes, you will find other carpet cleaners out there that are cheaper. But from personal experience (and learning this lesson the hard way), if you choose one of the "other guys", not only will a quality job NOT be accomplished, but no other company will provide the level of professionalism and courteousness that Referral does. *HANDS DOWN* there is NO ONE else locally that will accomplish the job the way they do. They truly have set the standard for every other company to follow. Some noteworthy things to say about the staff @ Referral: 1. They are very friendly. 2. Incredibly knowledgeable 3. They do NOT cut corners. 4. They are VERY considerate of your home and belongings. 5. They work hard, from the time they come through the door to the time they leave. A note to individuals who are having their carpets cleaned for the first time: if your carpets are still wet by the time the staff leave, they did NOT DO THE JOB CORRECTLY. Having experience with 2 other companies now, I have had to call them back because the next day, the carpets were STILL not dry, and it made our home smell incredibly mildewy. Ok, I know this is lengthy, so I'm going to leave off there~just know we are incredibly passionate about the service that Referral provides and can say with absolute confidence that they are worth every last penny you spend and then some! Thank you to the awesome team @ Referral! read more

This is the second or third time I have used referral carpet cleaning this is the second time Jacob has come out and cleaned my house and I love their work! You can definitely get your carpets cleaned for less money, however if you're looking for a quality job that last longer this is the company for you. I am a real estate agent and sometimes my clients think they have to have carpets replaced because of children stains or dog stains I have recommended this company numerous times, my clients have been very pleased at how well their carpets turn out and they don't need to have carpet replacement most of the time. I myself have a teenage daughter that spilled make up in her bedroom on her beige carpet and they did A wonderful job of getting it out. food stains, dog stains, dirt you name it. I get my carpets cleaned several times a year sometimes I use less expensive companies, however, they do seem to leave a residue that causes the dirt to stick to the carpet's and get dirtier faster. I will use them again and I hope Jacob does my carpet cleaning as he's very friendly, takes his time and does a very good job. read more

We used a well known cleaning service in town for several years until someone told us about Referral. They did a beautiful job removing a difficult stain on a chair & sofa. We also found some stains on a bedroom carpet that, we believe, were made by workers when our home was being built which we didn't notice at the time. Now, they are completely gone. But from the person I talked to over the phone to set up the appointment, to the two employees who came to our home to do the work, we were impressed. I know it sounds cliche to say everyone we've had contact with at Referral was courteous, knowledgeable, and thorough. Those words are often overused in testimonials or referrals, but not in their case. We were told Referral is the best cleaning service in this area, and they were right. They've earned a place on my contact list! read more

I used Referral based on a referral from a friend of mine. I didn't know what to expect but I am so glad I went with them. I love the fact that they are family and locally owned. Alan and Audrey were extremely professional and honest. I had to leave my front door unlocked for them to come in while i wasn't home. That wasn't a problem at all. It's great to find a company that i feel comfortable leaving my door open for. They did a fantastic job on my carpets. They haven't been cleaned in over 5 years and they look great now. The edges of my carpet were black and they took a lot of time and care to make sure that they got all of that up. I will use them again in the future. I am so glad that my friend referred them. Also, i don't know why it says I live in San Fransisco. I live in Fort Wayne. read more

My carpet is 22 years old and has seen potty training of the children of previous owners, my four children, and my dog. It has also had it's fair share of milk, tomato sauces, vomit, gum, glue, homemade slime, dark sodas, coffee, tea and every other thing you can think of. It got to the point where I didn't even try to keep it clean, because I had resigned myself to replacing it when the budget allowed. I was always embarrassed to have anyone over, especially those with babies and small children, because my floors were horrid. I was recently hired as an administrative assistant by Referral Cleaning & Restoration, and as part of my training, I assisted and observed as they cleaned my carpet. It looks practically new! I can't even put into words how amazed I am! read more

We bought new carpet a few years ago and I was determined to keep it looking clean and new. I forgot that our dog will present a challange to that goal. The carpet has soiled in the spots she loves to lay. Referral came and cleaned my carpets on these extra soiled areas looked new after they finished. Other carpet cleaners were not able to accomplish this so I was very pleased. We had a urine stain in one small area of the carpet that I spot cleaned and worked to get the stain and odor out . I could still smell an odor every now and then so I had Referral deordorize that area and no more smell! I have been very impressed with this company. They cost a little more than other carpet cleaners but it is worth it. They are very friendly and professional. read more

When we recently had a water line break in our basement, I was at a loss of what to do. What a relief when I called Referral Cleaning & Restoration and was able to speak with Alan immediately, even though it was around 6 a.m. Later that morning, he was there with his crew, and they were quickly getting the water out of the basement and beginning the process of drying the walls and carpet. To save my family money, they even allowed us to use their meters to monitor the status of drying everything and allowed me to return their materials myself, so I wasn't billed additional trip fees. Overall, Referral Cleaning & Restoration was very professional and did an excellent job for the money. We would certainly recommend them to anyone who is in a similar emergency. read more

Referral is the most thorough & detailed carpet, floor & upholstery cleaner in the Fort Wayne area. As a small, family owned business, they really care about the outcome of their work. When they cleaned my carpet, it wasn't sopping wet afterward. All the spots came up and did not return. I have a puppy, so this was much appreciated. They even went the extra mile to groom my carpet after the cleaning. They protected my hard surfaces and walls from their hoses. Plus, the reminder call and the follow up call from the office really shows they care. Their price is higher than other cleaners, but you really get what you pay for in the way of service and quality. I would recommend them to everyone! read more

I have been using Referral for approximately 20years. I have recommended them various times through the years to family members, friends, and work associates as I have always been more than pleased with their work and so have those of which I gave the referral to. Not only do they do magnificent work, they are extremely trustworthy. I have had times where I have had to leave them alone in my home and never has anything come up missing. I enjoy the quality of people that Ron has always employed, very respectful, professional, helpful, and always courteous. You can trust Referral Carpet Cleaners, not only just to be in your home, but to give you to correct advice. read more

Alan with Referral Cleaning was extremely thorough and went above and beyond expectations. Having a white couch for 6 years, I had no idea the degree the couch had aged, but Alan spent hours to bring the brightness (and cleanliness) back as it did when it was new, despite normal wear and tear over time and my long haired cat. He also went as far as removing and cleaning the mattress within the bed and a rug in the room. In the future I will definitely turn to Referral again when I need this line of services as I trusted him completely to be in my home and am extremely pleased with the outcome. read more

I originally contacted Referral Cleaning & Restoration after another carpet company examined my carpets and determined that their method of cleaning would "destroy" my carpets. Referral Cleaning not only came the next day, they were downright giddy over the opportunity to clean my "type" of carpet. They took pride in their work and repeatedly showed me the "before and after" work as they proceeded. I was AMAZED at the results! 4 kids, a cat, and a dog and they made them look like new! They may be a bit pricier but I will happily pay for such great results! Fort Wayne, IN not San Francisco! read more

Referral Carpet Cleaning was Excellent! They were kind, knowlegable, and very respectful of my home. They protected the corners and did a fantastic job of cleaning. My carpet got 3 shades lighter, all stains were removed, and my white vinyl floors now look new! They are more expensive, but so worth it. I was so comfortable having them in my home, I even left. They locked up my home and left it looking great! They called and let me know they were done and told me how to reach them if I had any question. Great company to work with!! read more

Referral Cleaning and Restoration was SOOOO helpful when my basement flooded. I don't have flood insurance, so Alan worked with me to keep the price as cheap as possible. He showed up early in the morning to suck up all of the water, and gave me all of the options for repairs. I felt like I got to make the choice as to how much I was going to spend and how far I wanted their services to go. Alan was also very friendly, and kept tabs on me through texts, which was really helpful to my work schedule. I would recommend them to anyone! read more

After purchasing a home I was hesitant to clean the carpets, which had a pet odor, because I thought the dampness would just make it worse. I really wanted to replace the carpet instead, but the designer, who was helping with a kitchen remodel, talked me into trying Referral Cleaning & Restoration first. I'm so glad I listened! The carpets were brought back beautifully and there is no pet smell! What a savings! I was so impressed with the whole process. This is a professional team that does quality work. You won't be disappointed. read more

Referral did an awesome job cleaning our carpets right before the holiday's! They were scheduled on one of the coldest days in December. The Door protector and weather shield was awesome as it kept the house warm and the door was not left wide open so all of the heat did not escape. The carpets look wonderful and the gentlemen that provided the service were very efficient, polite, respectful and showed care in working around and moving our furniture. Referral is now our only carpet cleaners, we wouldn't use anyone else! read more

Referral is the only company we use. They may seem a little pricey on the surface, but they're absolutely magical. I have two boys and a dog that are all about hard living - and our carpet is a lighter shade of beige. The number of mystery stains that Referral has gotten out of my carpets are too legion to count. The carpet is over ten years old and when they leave it looks like new! I couldn't recommend Referral more highly. They're value for the money, and you won't be disappointed. read more

I would highly recommend Referral Cleaning and Restoration. They do cost a little more but I thought the cost was worth knowing the employees were hard working and did a thorough job. I have had other companies clean our carpets and you could tell that the workers were just doing this job to get a paycheck. They didn't move anything around etc. Also, Jacob calculated the costs with each room added so that i could make a decision on what to get done based on different prices. read more

The technician arrived on time and was friendly and gentle with all of our furniture! We had 2 spots on our white family room carpet- he was able to get both out. The extra care he took with the baseboards and high traffic areas was AMAZING!! Our carpet looks like NEW again-all of our carpet is over 20 years old. I would not trust our carpet with any other carpet cleaner company-Keep up the good work Referral-until next time-Thank you so much!!! Steve S. read more