They did mold removal due to a persistent water leak. The removal and drying out process was done…read morequick and efficiently. The repair process went well for the most part with a couple of hiccups in the form of miscommunications. Having worked with contractors and subcontractors before it was forgivable. Overall, they did a great job, and were a big help in fixing my home.

Contracted through insurance to fix damage to wall in November. Moved furniture out of room, making…read moreit difficult for handicapped to maneuver. Repair was started but has not been finished and here it is middle of February. Company refuses to talk to us. Giving us run around. They've been paid in full but refuse to finish.

Ross Restoration charged us almost double what they quoted us. They never gave us any indication…read morethat the project was going over budget and there was no work change request or anything to show extra work was needed. I understand a small variance between quote and final invoice but this goes beyond that. They refused to negotiate the final invoice. Terrible service, do not recommend. The owner responded saying my problem is with insurance. It is not. My insurance is treating me fairly and paying the claim. My problem is with the bad faith estimate that was provided to me by Ross Restoration. I think his response shows their lack of ownership of when they make mistakes in their work. There are regulations that are supposed to prevent surprise billing and it is reasonable that consumers shouldn't expect more than a 10% difference between estimate and final bill. His response is a great example of why I do not recommend them.

Service: May 2020 Timely and efficient service at a very…read morereasonable price. Communication was clear including a "we are on our way" text! The workers were kind and considerate. I would highly recommend!

Goes above & beyond to meet customer needs. Gets rid of red juice stains on white!read more

I have owned and loved this wool oriental rug for 35 years. It has worn like iron, except for the…read morefringe, which has been caught more than a few times by a vacuum. I'm thrilled that Distinctive Cleaning & Restoration used all their TLC to return it to like-new condition. They uniquely have huge equipment to shake years of dirt loose before cleaning and drying. Then, they transported the rug to a restoration specialist to even and secure the damaged fringe. Finally, I upgraded the padding (worth every penny). I love the fresh smell of clean wool, and I'm looking forward to many more years with this wonderful rug. Thank you DC&R owners Alan and Audrey - you are the best!!

This is a wonderful company! Being a new homeowner I was overwhelmed when I found mold hidden in…read morethe basement, but Gabe was there just a few hours after I called. He came over after business hours and a long day to assess the situation. Kind with an expertise,Gabe helped assess not only the mold problem, but also gave insight into what might have caused it. Patient, he took time to answer questions and helped me feel more at ease. I am grateful to this company and impressed by their work.

From the owner: Mold Remediation Mold Inspection…read moreMold Testing Water Damage Free Quotes

I used this company for Grout/Tile cleaning in my home. The Kitchen, laundry room, Master bath and…read morefoyer. I have used them before for this 3 times and also upholstery and carpet cleaning. They are VERY thorough, neat and courteous, prompt and professional. AND they haven't raised their prices for years!! Mary Jane N.

Yes great job and excellent service. Friendly and efficient…read more Will definitely use again

Dishonest company!!!…read more On Mother's Day, my family found water leaking into our home in our kitchen from our ceiling/wall. I have always recommended Protechs Restoration as a firefighter, through their 800-Boardup connection. So, I called them and they responded to our home for water mediation. Our baseboards were already removed, due to our kitchen floor being replaced. The employees looked at our roof (from MY LADDER) and probed the wall with a moisture meter. They went into our newly finished basement and probed the ceiling in a vent directly below we're the water was on the floor above (using MY LADDER and SCREW DRIVER). The supervisor arrived and said they were going to set up a dehumidifier, and 2 fans to dry the wall. He said they would return "tomorrow" to check the wall and pickup the equipment. The next day, I saw an hour meter on the dehumidifier and the wall was dry and Protechs Restoration didn't show up as we were told. Because I didn't want to be charged, I shut off the dehumidifier and the fans, at 23 hours. Protechs didn't show up until Wednesday and they picked up the equipment without saying anything to us. Our insurance paid part of the cost of the entire incident, but it was under 1k after our deductible. Our insurance said they didn't cover the roof, because it was "wind driven rain". I heard this term from the protechs supervisor when they responded to our home. Our insurance received a bill from Protechs (we never disclosed our insurance information) and the Protechs bill said "Wind driven rain". We didn't call them to diagnose the cause, we called them for water mediation. Protechs provided us with a bill for $1,368.87, but not itemized. I was told by a former employee of the company that they offer discounts to first responders, so I inquired about a discount and was denied. I requested an itemized bill, to see what exactly I was paying for and it was provided. They charged us with 3 days of drying, with 3 days for each piece of equipment. I contested the 3 days and I was told that was their minimum dry time. I asked why they told me they would return the next day, and they never replied to me. I asked again in a long email and the response was pay your bill, because your insurance approved it. Excuse me? I never signed anything, and was never provided any information from Protechs. My email also asked for the removal of the two days of drying that wasn't done. I was more than willing to pay for the work that was completed. A few weeks went by and we were given an ultimatum, pay the bill or it would be sent to collections. I thought about fighting this in court, but I don't want a lean or something stupid put on my home by this dishonest company for $413.80, so we reluctantly paid the full amount. I will no longer recommend Protechs or 1-800-Boardup to anyone. If this company will treat a firefighter this way, how will they treat the victims of fires or other water losses. I encourage all my firefighter brothers and sisters to really think about who you recommend to your scenes. Protechs is the 1-800-Boardup company for our area, and I intend to reach out to them as well. Since my insurance didn't cover the roof, I tore the shingles off above the leak. Guess what, not wind driven rain! There was a damn hole in the roof, under the shingles, and it finally started leaking. I ate the cost of repairing the roof, which cost me over $600 in materials. I did the labor myself with the help from a good friend, which saved me some money. I'm also encouraging all my friends in the insurance business, as my wife and mother in law have been in their entire careers. DO NOT RECOMMEND OR MENTION PROTECHS TO YOUR CLIENTS!! I will now inform anyone looking for a restoration company about my experience and tell them to research Paul Davis, Water Out, ServePro, etc... and make an educated decision of who they want to entrust their property too.

Dishonest company!! I'm glad a couple people had a good experience, mine was not. I felt ripped…read moreoff. I asked how much it would cost and I could not get an amount and there was nothing to sign. This company is very expensive One guy from different company drained the entire crawl space for $366, than I asked Protech to come and dry it out. They went in the crawl space and said it was already dry except two small little wet spots on the ground so they sucked it up. I was not able to get an estimate, later got the bill for $575 , it was more expensive than the company that drained entire crawl space. I was furious asked that bill be adjusted , it was wrong and they said no. Don't trust, make sure they give u an estimate. They are expensive and would not work with me on the bill. They did not do $575 worth of work therefore I was robbed. Find a different company.