NEGATIVE ZERO, if possible. An absolute crook with an extensive rap sheet. William (Bill) Carrazana of Regency Restoration and a bunch of other company names is a complete crook. He only accepts cash to refinish and reupholster furniture. Gave him $27K; and he has failed to return all of my furniture for over 1 year. The stuff he did return was not refinished. This has been a total nightmare. STAY AWAY like the plague! Carrazana replied to my Google Review, which I paste below, along with my response. (1) "We are very grateful that the 98% of our clients are decent, honest people that appreciate our work and because of them we had been in business for so many years with the vast majority of our clients being "come back clients happy with our work or referrals by those who are truly satisfied by our professionalism and expertise in the field." Not according to the many negative reviews that Regency Restoration has received on various sites, including the below and BBB, which you could be found here-- https://www.bbb.org/us/fl/miami/profile/furniture-repair/regency-restoration-group-0633-90406882 There's an entire community of angry former clients. I will be gathering them together to file a class action lawsuit. (2) "Unfortunately nothing can be perfect and 2% of our clients turn out to be like you." What kind of shady business are you? Stealing my $27,000 and not returning my furniture then insulting me online? (3) "Our legal team will contact you soon/ not only you tried to use us as your free storage..." I texted you multiple times asking for my furniture back for a year - laughable that you would lie about me using you for storage after I paid $27,000 and no furniture repairs were done. Is this why you don't have as many negative reviews as you should? Because you silence reviewers with lawyers? (4) "...but got enraged when we charged you for storage during the year you used our facilities as your private garage and since you couldn't steal from us you turned to the online platforms to slander us - pay your Invoices in full so you can get the rest of your pieces - we truly need the space, we are blessed that we are always extremely busy, so we need the rest of your things out. Evilness and bad intentions are punished in life- Praying that you do the right thing before we enforce legal actions." You took my $27,000 and did no work on my furniture for a year and did not return my furniture. I love how you lie about me paying $27,000 for storage - are you insane? read more

I really have to think twice before going ahead with the restoration of my late mom's furniture. I wanted to keep it intact for years to come, be able to show to my kids the furniture I grew up with. Entering my mom's house was always a pleasant journey to my early years, the rocking chair where my father sat after work while telling us about his day, the table where we had so many delicious dinners and casual meals after school and during weekends, that special chest that served as my vault to hide whatever was inappropriate to have around my parents and made me look so cool with my cousins when they came over to visit, or that china cabinet where mom kept all her beautiful and perfectly polished dishes used only during the holidays, the night tables where I spilled nail polish remover once and have to cover and hide until mom cleaned around causing for me to get in trouble with her or the dresser where I keep all my clothes neatly folded. Yes, childhood memories that are accentuated by the fact of being an only child, the princess of the house with the most elegant and detailed carving canopy bed and matching night tables. It was very difficult to let someone touch my family treasures, that is why I visited Regency several times, randomly showing up just to see the result with the pieces they were working on belonging to other clients. I might sound a little OCD but I needed to be sure of what I was doing, taking care of my mom's furniture it's my way of showing respect and honoring her memory. After all the back and forth, I decided to agree to a pick up date, gave my deposit and explained exactly what I wanted done on those pieces, I followed up making weekly visits to the shop while the work was being done and after a brief delay, which I didn't mind because I wanted my pieces to have their complete attention and didn't want any rush at all, my pieces were completed with the most beautiful finish (wood & color) and extreme attention to detail to all and everyone of my instructions. I couldn't be happier, my special project was a huge success and besides the brief delay, I am very grateful with Regency Design Group, because they understood how special those pieces were for me and how emotionally attached I am to them and treated them with expertise and respect. Thank you, I will be happy to be one of your references if needed. Thanks to you, the pieces went back to their original glory. read more

The entire staff at Regency from the administrative to the people actually refinishing the furniture are professional, well-informed, and helpful. The craftsmanship is excellent and the finish on my dresser, chest, table, and bench is beautiful, refined, and demonstrates the skill, artistry, and creativeness of the people working on the furniture. I have not seen this level of talent in a long time and ended up at Regency after several botched jobs at other places. I highly recommend Regency; they are willing to work with you through samples, color mixing and matching, and are patient and have a knack for details. I could not be happier. read more

I came to check on my sofa, by the way it's coming out beautiful. Regency already did my dining room chairs and my bedroom wing chairs, all done to my satisfaction and affordable prices. The secretary was very helpful and always assisted me with the selection of my fabrics. Last week they stayed after closing time to wait for me and we discussed all work. I love their wok. Will be returning again and again. read more

I had my entire kitchen redone with Regency and the results were incredible! They also designed a built-to-order island for the kitchen with intricate carvings and a beautiful silestone quartz top. I'm thrilled with the results! read more

I really think that this company has their expertise in everything that has to do with furniture I tip my hat to them very few people know what Perfection is ,,,,New York backs you all the way REGENCY! !! read more

Before leaving Miami, I had my piano and bench refinished by RDG and it looks AMAZING, can't believe it looks way better than when I purchased it! Thanks for the brilliant work! read more