Fast reply with exact and detail pricing. Ordered new pump/motor and showed up on time and…read moreinstalled it quickly , even adjusted price down as took less time. Easy online invoice and visa payment system. All happy with service. Just worry my 5 yr Beachcomber spa is not built to last as this is a very expensive part to have failed already.

Phoned Rod early on a Monday morning when our hot tub wasn't heating up. We had just moved in and…read moreweren't familiar with the tub. He came over same day, spent about an hour with us going over chemicals, reviewing how to treat the water, etc. we didn't even need a new heater! Just needed someone to show us how to get out of sleep mode! Lol. Great guy, excellent service, will definitely call next time we need a service

Picked up some pool cover grommets from the Langley store. WOW!!!! talk about expensive!!!! I…read moreneeded them right away so I paid the price, if I could have waited I could have purchased them and the accompanying straps from Amazon for 1/2 the price of what I paid for the grommets alone..

These guys are amazing. They can give you a little information or a lot. Depends what you need…read more When I first started coming here after buying house with a pool I was beyond lost. AJ got us all set up and with her guidance, we are getting the hang of it. I personally don't want all the science behind it and between AJ and Hank, I get my pool open, maintained and closed each season. Great customer service every time and pool school for us newbies. They also have great pool supplies from vacuums to floating mats, hot tubs to wine glasses, it's a one stop shop. HIGHLY RECOMMEND!!!

Great pool service. Been using Henry's for years, and I'm always satisfied with their services. If…read morethey can't fix it, they know someone in the industry who can. Fair pricing, very dependable, and professional.

Excellent service, always dependable, and competitive prices. Whether it's questions regarding…read moreservice, chemicals, or equipment they always have knowledgeable recommendations and cost saving tips! I can always depend on Henry's even on short notice!

Buy from these guys if you want to get scammed! If there was a corner to be cut, Hot Tubs Galore…read moretook advantage. The "refurbished" spa appeared restored but upon further inspection there were many deficiencies. The topper is management would only correct majority of issues if I remained silent and did not inform the public of my experience. In short, they ripped me off. I paid over 7k (not including the headaches, loss of sleep and lengthy emails) for this "refurbished" spa and I might be able to sell it for $3000 List of what was wrong: Heater not electrically grounded, electrical box mounted flat , 5 leaks, rotten structure, motor mounted to rotten plywood, scabbed together OSB siding - improperly installed so that it would leak into the structure, one section of siding was not even replaced, 2 degree temperature differential, 3 non-working jets, "brand new custom fit lid" that leaks heat, insulation around tub removed and not reapplied, grimy jets, missing pillows, and delivered without any instruction manuals or guides. And as for the Customer Service, it was poor at best. Argumentative, unaccountable, manipulative, deflective, unsupportive and alarming. Aside from the larger leaks, their agreement protects Hot Tubs Galore with regards to not fixing any of these issues. They are quick to highlight and quote the contract with regards to what they are NOT responsible for and then highlight their service call fees. Quote: "All spas are purchased "as seen on showroom floor". You responded "not interested" to all extras offered thus the spa came "as-is"" These guys are scam artists, BE CAREFFUL. Some alarming statements from Hot Tubs Galore that clearly indicate the mentality of Management. They would black mail, threaten, avoid accountability and gas light me: Hot Tubs Galore, "Boo. We react very poorly to threats. I will NOT tell Steve (the owner) you said this, otherwise you'll get nothing except exactly what's on your signed contract - which specifically states this is not a warranty item." "We've since gone over and beyond what our official guarantee offers, and we're considering going even further with you, as long as you agree that we've been fair, then we can move ahead with no bad feelings and no bad reports online about us and we'll keep you on our "good guys" list." "So please, either let me know if I'm mistaken or uninformed, or confirm that you agree to proceed amicably and do no harm to our company. However, if you disagree with our proposal and choose instead to complain about us, then this will be the end of any extras or special treatments and you can go ahead and complain online about our policy." Below is a list of what Hot Tubs Galore's deems as "extra's" which is "over and beyond their policy": Their "policy" protects them from selling you "as is" I corrected most of these issues myself. It was easier, safer and way less of a hassle than dealing with Hot Tubs Galore. Now I can relax in a Spa knowing I won't get electrocuted, or having to deal with these clowns again.

my husband and I purchased a hot tub from here. We've not only enjoyed the hot tub but the service…read morewas exceptional. all sales and service technicians were great!

An update from the last review. So I received a note from Charlotte B asking that I call to discuss…read moremy review. Left message, no call back. So I called again to ask them to come out to look at my hot tub and got the same run around. Need your name and address to check in our system to see if we have serviced your hot tub before. Can't answer any questions or promise someone can come look until you give me your credit card number.

Great company, I highly recommend West Coast Pool & Spas. Great service by their team and…read morecompetitive pricing, it's important to have a reliable company who you can trust.