If I could, I'd give them 10-out-of-5. Without fail, they provide service that is always above and…read morebeyond. We've been using this company for 13 years now, and honestly, the service just keeps getting better and better. I had a pool "emergency" and it was dealt with immediately. ALL the staff are great, from Front-Facing Sales to Pool-Opening-Closing guys. Laurie, you really should be very proud of your staff (and yourself!).

These people know their stuff. They are honest, friendly, fair and really wanting to do their best…read morefor you. I am thoroughly impressed with this business.

Worth the drive out of the city. Big huge warehouse space with lots of tubs to look at. Ordered a…read morebeautiful model with loads of features and jets, that uses salt water (goodbye tedious care routine!) and can be checked on and set from your phone. No more schlepping on your suit and walking out to find a cold tub! Add a couple degrees with out stepping outside, perfect for my lazy level ;) time from ordering to delivering is a little long, but I feel better knowing these are made in Canada (Alberta to be precise)

Very friendly staff, Happy to help you sort out any issues that come up, whether its just…read moreunderstanding an alert message from the tub, electrical issue or maintainence. I highly recommend 'test driving' the model you want to get before you buy, They are happy to let you do that. Reason for that is, not all tubs are the same, different positions and heights of jets fit each person differently. Make sure its the right fit for you. Good quality product and great team, recommend others check them out if they are considering a hot tub

Buy from these guys if you want to get scammed! If there was a corner to be cut, Hot Tubs Galore…read moretook advantage. The "refurbished" spa appeared restored but upon further inspection there were many deficiencies. The topper is management would only correct majority of issues if I remained silent and did not inform the public of my experience. In short, they ripped me off. I paid over 7k (not including the headaches, loss of sleep and lengthy emails) for this "refurbished" spa and I might be able to sell it for $3000 List of what was wrong: Heater not electrically grounded, electrical box mounted flat , 5 leaks, rotten structure, motor mounted to rotten plywood, scabbed together OSB siding - improperly installed so that it would leak into the structure, one section of siding was not even replaced, 2 degree temperature differential, 3 non-working jets, "brand new custom fit lid" that leaks heat, insulation around tub removed and not reapplied, grimy jets, missing pillows, and delivered without any instruction manuals or guides. And as for the Customer Service, it was poor at best. Argumentative, unaccountable, manipulative, deflective, unsupportive and alarming. Aside from the larger leaks, their agreement protects Hot Tubs Galore with regards to not fixing any of these issues. They are quick to highlight and quote the contract with regards to what they are NOT responsible for and then highlight their service call fees. Quote: "All spas are purchased "as seen on showroom floor". You responded "not interested" to all extras offered thus the spa came "as-is"" These guys are scam artists, BE CAREFFUL. Some alarming statements from Hot Tubs Galore that clearly indicate the mentality of Management. They would black mail, threaten, avoid accountability and gas light me: Hot Tubs Galore, "Boo. We react very poorly to threats. I will NOT tell Steve (the owner) you said this, otherwise you'll get nothing except exactly what's on your signed contract - which specifically states this is not a warranty item." "We've since gone over and beyond what our official guarantee offers, and we're considering going even further with you, as long as you agree that we've been fair, then we can move ahead with no bad feelings and no bad reports online about us and we'll keep you on our "good guys" list." "So please, either let me know if I'm mistaken or uninformed, or confirm that you agree to proceed amicably and do no harm to our company. However, if you disagree with our proposal and choose instead to complain about us, then this will be the end of any extras or special treatments and you can go ahead and complain online about our policy." Below is a list of what Hot Tubs Galore's deems as "extra's" which is "over and beyond their policy": Their "policy" protects them from selling you "as is" I corrected most of these issues myself. It was easier, safer and way less of a hassle than dealing with Hot Tubs Galore. Now I can relax in a Spa knowing I won't get electrocuted, or having to deal with these clowns again.

my husband and I purchased a hot tub from here. We've not only enjoyed the hot tub but the service…read morewas exceptional. all sales and service technicians were great!

Our infrared sauna and cold plunge tub were delivered and installed and all went well. I was eager…read moreto try the sauna but honestly? I HATE cold water and didn't plan on using the cold plunge other than to throw a leg in there maybe ..(it was for my husband). If you think voluntarily putting your body in a tub of cold water and ice sounds a bit crazy, google "benefits of ice bath " "cold plunge" At this point we are both using the ice bath daily. I know, shocker right?!!! Why? Because the results are incredible! To name a few, it speeds up muscle recovery after a workout, decreases inflammation, improves mood and the list goes on and on. The sauna is also amazing! We ended up getting a 3 person Finnleo infrared (used by 2 of us) and so glad we did this! We would not have been comfortable in the 2 person model. Some of the sauna benefits we have been experiencing are improved circulation, better sleep, recover better from Soreness and stiffness after workouts.. and more! Thanks again to Debbie, she held our hand every step of the way and is always happy to share her knowledge/personal experience.

We had purchased two tubs from their predecessor, Northwest Hotsprings and received excellent…read moreservice. Our new home has one of their tubs that we did not buy. When it needed a new cover we ordered one from the renamed business. We were told to expect 6-8 weeks wait. It took almost double that because it sat in their warehouse unlabeled. Then the first installer couldn't figure out how to do it so another delay. I tried to finish paying the second installer but he had no invoice and the office would send one. A few days later I got an accusatory call asking why we hadn't paid the bill. After a tense exchange he finally agreed to send an itemized bill. He seemed to think i should pay whatever amount he threw out. They have lost my business permanently.

So the sales service at Coast Spas at the Langley Bypass is very good. We were served by Taje Gill…read morewho was enthusiastic and very knowledgeable. We bought a mid size hot tub from him and he personally helped with the set up and explaining how to maintain the tub at our home. If you need a new hot tub contact Taje Gill and you too will not be disappointed.

I've been a customer of Coast Spas for 27 years and have purchased 2 hot tubs there. I recently…read moreneeded to book a service call for a repair. I left an online booking for a service call and followed up with a phone call a couple of days later. I was never contacted by service. When you call in, you can't speak to a person. It's been 3 weeks and not a peep from them. So if you are looking for service, don't bother giving them a call. Instead, call Horvath Hot Tubs. I gave them a call and got an appointment 2 days later. Best of all, he fixed our "leak" and the total cost was under $200. I don't think Coast Spas has ever been out for a service call that cost me less than $500. I'm certain this is the last hot tub I will purchase from them. There is no customer service!

We moved to the Sunshine Coast twenty years ago and have contacted Suncoast Pool & Spa for many…read morevarious needs relating to water (which is a complex and variable world). The owner is a straight up super knowledgeable guy who delivers on what he says every time. His team embrace his approach and even during the challenging times of Covid, industry boom and supply chain issues Suncoast kept an even and steady service without ever taking advantage or making complaint. Fair pricing, good communication, and a great company of people being friendly and professional. I doubt there's many jobs they couldn't handle but they treat the small jobs with seemingly the same appreciation as the big ones...which buys our appreciation for good.

Bought our hot tub through them. It was delivered and set up when they said. They have been…read morevery very helpful with all our after questions purchases. We would highkly recommend.

I bought 16 foot Swim Spa trainer the best purchase I have ever made the service was fantastic from…read morethe owner to everybody else who works there they are all extremely helpful and eager to please Also buying the covana top just waiting on it .I'm sure it will be great also. Can not recommend this place enough. SERIOUSLY GO CHECH THEM OUT. Steve& Donna W. You won't Regret it.

Simply the very best place to buy a hot tub. Jin and staff are knowledgeable, experienced and…read morehonest in the way they go about business. They directed us towards the hot tub that is absolutely perfect for our family in every way. Doing business with them has been a pleasure and I must say that their aftermarket service is second to none. It's a good feeling to know I can rely on Universal Spas going forward.

We bought a sauna from Beachcomber almost 3 years ago. From day one the thing was a lemon. It didnt…read morework from day one. After 8 trips out to fix it over a year it still doesnt work. They blamed the manufacturer. We didn't buy it from the manufacturer in Minnesota, we bought it local for the warranty. This $5000 sauna has cost us an additional $7000 and still doesnt work. We had no recourse but to file a lawsuit. Fantastic how they dragged it out over 2 years and got to love when they lie under oath in court. No respect for this company and the owners Jim and Wendy. Horrible. Beware.........

We purchased a hot tub here and had nothing but terrible service from beginning to end. Once they…read morehad the sale, the service following through was non existent. From installation to set up and water testing, we never got support even after numerous calls and drop ins to the the store. Shame.

We checked other hot tub dealers in the area and J Adam prices were as good or better than the…read moreothers. Sales staff was friendly, took the time to answer my questions and were not at all pushy. Installation went smoothly and my tub was filled the same day, ready for use the next day. The supplies I needed to operate my hot tub were all supplied and a staff member came out to make sure I knew how to use everything. All supplies were labeled with usage instructions. And a manual supplied to refer to if I had any questions. I was asked to bring in a sample of water from my tub for testing to make sure the water was balanced to begin with. The whole experience could not have been better. Thank you J Adam! JH

I purchased a hot tub from them last summer, and was thrilled with the deal that I got on it. They…read moreinstalled it, and were friendly and helpful with everything to do with its start-up. Professional, great business relationship, a nice selection of extras and fun stuff for your hot tub experience, and they are always great with testing our water and giving us our printouts.