I drive to Regional Hand Center in Fresno from Visalia for every appointment, which is about an hour drive. Because of that, I wake up earlier than usual and make sure I arrive 15-30 minutes before my scheduled time. Despite this, I am consistently waiting over an hour past my appointment time before being seen. This is not a one-time issue -- it happens every visit. If I were an hour late, I'm certain I would be told to reschedule, so it's frustrating that patients' time is not given the same respect. On top of that, some staff members come across as rude and uninterested, as if they don't want to be there. When patients are already dealing with pain or injuries, a little professionalism and courtesy would go a long way. If there were other options available, I would choose them. I hope management addresses the scheduling delays and customer service, because this experience has been consistently disappointing. read more

Walked in to inquire about an appointment. Insurance acceptance and referral. Waited as a rude receptionist helped a Medicare patient when finished with her she rehashed her "interactions" with a coworker, unprofessional. I waited patiently as she popped the window she had previously closed in my face. I asked my questions and offered my information. She cuts me off abruptly staying " we dropped BLUE SHIELD" insurance. I'm aware of Community leveraging more $$ from providers but this rude employee needs to realize her place and responsibility in your office. Blue Shield will again be accepted but your office will not. read more

Today I went in for wrist surgery.. the moment I walked through the door I was greeted by such the sweetest receptionist, nurses ,and anesthesiologist nurse. they explain everything and allowed me to ask questions. Next Dr Avena came in and did his work ! Thank you all for calming my nervous and giving me the best experience ever ! read more

Dr. Avena did both surgeries on my thumbs years ago. I'm glad he's on my insurance again!!!!

Great experience! Everyone I interacted with provided excellent care and very knowledgeable. The wait time was lengthy, but overall worth the wait! read more

I can't believe how easy my surgery went for carpal tunnel. I really had no pain and only took painkillers for two days. My doctor and nurses were the best and were very professional and caring. Thank you Regional Hand Center read more

DON'T EVER STEP FOOT IN THAT OFFICE! unless your willing to give 2-4 hours out of your day to see a doctor. that's after waiting over a month for an appointment. worst run office ever. I waited over 4 hours in March at the Merced office to see him. my appointment was at 4:30PM and I wasn't seen until after 8pm. Today, I visited the Fresno office and once again was in the room after 8PM still waiting for my 6:30 appointment. In fact, as I stood in the hallway frustrated, he came out and went into another room. I probably would still be waiting another half hour or hour until he saw me. read more

If you want to waste your life come here. My appt was scheduled at 130pm. It is currently 4pm. I am still waiting to be seen by a doctor. I have to scramble to find someone to get my daughter from school. Not one person has stopped to explain to me the delay or what is going on.. I am beyond pissed off. This is a workmen's comp. Issue, otherwise I would have left already. This office is ridiculous!!!! Do not come here!!!! Inconsiderate!! & they have the nerve to ask the patients to leave a review! Wow read more

Regional Hand Center - Leave your review!!!! - Surgeons Near Me - Fresno, California

My mom has been receiving care here for the last 14 months and recently had hand surgery and let me tell what amazing care she has received. The surgery she had was phenomenal, the staff that day was truly amazing. They were so kind and very attentive to her needs. Thank you from the bottom of my heart to the great nurses doctors, and staff. read more

While the doctors at Regional Hand Center Fresno are excellent and provide great medical care, my experience was severely impacted by the office staff. I was actually warned by others about how difficult and unprofessional the staff could be, but I chose to move forward with care here because the doctors truly are amazing. Unfortunately, the warnings were accurate. The office staff is consistently unprofessional, uninformed, and unhelpful--especially when it comes to billing and scheduling. I had to return to my primary care physician just to have a CT scan reordered because the staff failed to verify my insurance benefits correctly. Instead of confirming where my imaging would be covered, they guessed and sent the referral to a location not accepted by my insurance. Even after I personally gave them the correct information, they still failed to follow through. I ended up doing most of the coordination and legwork myself. On top of that, every time I tried to ask a question or explain my concerns, I was constantly cut off and talked over. I'm now taking my care elsewhere due to the staff's lack of professionalism and basic knowledge. It's incredibly disappointing, because the doctors are truly great--but the office staff ruins the overall experience. read more

This review is specifically for Erica. She is phenomenal in assisting her clients. I needed to schedule a CT Scan and the imaging center would not assist me. She contacted them and was able to get my appointment schedule while I was on the phone. Every time I have had interactions with her, she has been great. If you have the pleasure of interacting with her, you wont be disappointed. read more

Appt at 3pm. Arrived on time. Paperwork took 5 minutes to do. IV started and local anesthesia given. And the waiting game begin. After 2.5 hours of waiting, read their reviews and Scheduling is definitely a big issue here that they cannot seem to resolve. Not enough doctors, yet overbook and take walk-ins. Terrible! Ask a staff for a status and the reply was, it's hard to tell when you'll be seen because it's surgery. Well, if the doctor had that many cases or is stuck in a case, why administrator the local anesthesia 2 hours ago? Staff said don't worry, when they take you back, they'll check again and give more if needed. On the phone, they tell you the appt time and say procedure is 45 minute. They forget to tell you that the wait time is 3+ hrs. Finally went to the back at 6:15pm. read more

The staff in both sides of this Center have been amazing. Kind, caring, professional, lots of smiles and great eye contact. Gave me confidence they were going to take good care of my son. And that's exactly what they did. I do have to say that while the wait may be longer than expected, I appreciate that they take their time with EVERY patient to ensure the job is done right. I did not mind waiting but I went in expecting a wait and realizing their reputation for excellence is the reason for such a high volume of patients. I recommend everyone that chooses to come here for the outstanding medical staff should try to understand and expect that. Thank you Regional Hand Center! read more

Dr. Galli was amazing and very informative. I had never hurt my finger before and his care was priceless to me. His staff and followup employees are highly knowledgeable. I am beyond grateful. read more

I had my surgery there a while back and to this day I have had excellent results all the staff and Dr Galli were great! Highly recommend!

I have had multiple surgeries and the Hand Center and am very pleased with the results. Dr. Avena is very thorough with explaining the treatment procedures. Ileana Cervantes is the PA-C for my cases and she is absolutely incredible with patient care. She is professional, knowledgeable and takes great care of patients after surgery. I highly recommend the Regional Hand Center read more

Do not go here. Go to SPOC. This is a FACTORY, only interested in billable procedures. NO communication from staff about wait times (I starved for 26 hours without food or drink according to their instructions; was almost delerious at surgery time which was FIVE HOURS after the time I was told to arrive). NO ONE came and talked to me. My throat was damaged during the procedure by someone putting a suction device and jamming an oral airway in. I WAS NEVER TOLD THAT I COULD HAVE HAD LOCAL ANESTHESIA INSTEAD OF TWILIGHT SEDATION!!!!!!!!!!! I had a blood blister in the back of my thoat for days and severe postop pain and complications with the hand. I called MULTIPLE TIMES with NO CALL BACKS! Was treated rudely when I retruned to have stitches out. I cancelled my follow ups and surgery on the other hand. When I called to tell them, they didn't ask why, just said "ok." Apparently, there are NO process improvement, quality assurance or patient satisfaction programs in place. The patient experience here is ABYSMAL. But the $30,000 sculpture in the lobby is nice. Again, THIS IS A FACTORY, ONLY INTERESTED IN BILLABLE MEDICAL PROCEDURES WITH ZERO CONCERN ABOUT INDIVIDUAL PATIENTS, THEIR NEEDS OR THEIR EXPERIENCE. DO NOT GO HERE. GO TO SPOC read more

I want to thank Dr. Avena and his awesome staff for the level of care and attention given to me since the moment I first arrived. First time breaking a bone so naturally I was worried and had a lot of questions and anxiety, but the staff in particular PA Ileana made me feel very at ease and took my worries away. I had surgery the same day I visited their office which showed me how much they care. I always look forward to my follow up appointments to see the great staff who make you feel very welcomed. I hope I never break a bone again, but if I do, I'll be coming back to Regional Hand Center. read more

I smashed and lacerated the tip of one of my fingers. I was initially treated at a local hospital Emergency Room and was referred to Regional Hand Center late in the afternoon. I arrived at approx. 5 PM. I felt the odds of actually being treated that late in the day was minimal. To my surprise I was taken to an examining room, x-rayed and evaluated. I was advised of the diagnosis and told I needed wires to repair the broken tip of my finger and a graft to repair the finger pad. I was sure I was going to receive an appointment for another day. Nope, the doctor advised me it would be repaired that night, in about an hour and a half. She also numbed my finger. I was escorted to, and waited for a short time, in the Surgical Waiting Room before being moved to the back and prepped. I was provided a recliner, a TV (with subscription channels) and offered drinks and a snack. After being prepped for the surgery my wife was also allowed to join me. I was escorted to the surgical room at approx 9PM. The prep nurse seated my wife, who was exhausted after such a long day) in the recliner, covered her in a heated sheet and also offered her snacks and a drink. In the surgical room I was advised of the procedure. The surgery last about an hour. During the procedure I was repeatedly asked if I was okay. The surgical team conversed and bantered harmlessly back and forth. It was actually entertaining to hear how well they got along, but remained very professional. I returned for a follow-up appointments in two weeks and six weeks after the injury. Two months after the injury I returned to have the wires, that held the tip of my finger's bone together. The wires were removed surgically without incident. During all of my contact with any employee of the Regional Hand Center I was treated with kindness and compassion. Waiting times were minimal. The facility is run very professionally and is kept impeccably clean (as it should). In closing, I can't say enough about the staff and facility. The repair on my finger is excellent. Everyone I have come into contact with is stellar. Their personalities and interaction with me were way above any expectations. Thank you Regional Hand Center. read more

Regional Hand Center has been taking good care of me. Their staff is amazing and caring.

PA Mangubat was very thorough with her examination of my wrist! She explained thoroughly and answered all my questions. Irma was exceptionally pleasant and very caring! Excellent service all Around including the front desk! read more

Bring a good book to read. Wait times of two hours or more are normal. The staff have attitudes and don't seem to care.

I have never been so impressed with Dr. Galli and his entire staff. From the moment you enter their facility you get the best care. Fresno is lucky to have Dr. Galli. I've had two emergency procedures and they've accommodated me with excellent care. read more

I had a wonderful experience here!!! I had Carpal Tunnel Release by Dr. Stehr. I can be a nervous wreck and a little dramatic, but everyone involved with my surgery was so patient and did their best to make me feel comfortable. Thank you guys (: read more

Very inconsiderate people who work here.. can't even get an appointment until 3 months from now. What do you do when you have hand or wrist issues for 3 months ? What a joke read more

They are so NICE there. Ive seen Dr. Avena I've had 3 different surgeries 2 carpal tunnel and a pinched nerve on my elbow. I get anxiety being put to sleep and he let me stay awake to do my hand surgery. Kinda cool hih? read more

Regional hand center has offices in both Fresno and Visalia, I live in Visalia but was told I needed to be seen in Fresno for the first time, so I made the 1 hour drive then waited 2 hours to be seen however I had to leave without being seen because I had another appointment back in Visalia. Greedy, inconsiderate doctors clearly overbooking patients. read more

Avoid this clinic. I made an appointment with Dr. Galli two months ago for my Dupuytren's contracture in my left hand. I requested to see Dr. Galli specifically. I was given an appt. for May 26. Two days before my appt. I was informed that Dr. Galli is not available and I would have to see his P.A. I called to reschedule for an actual doctor, not a P.A. and was told that I can't get in until mid July. Sierra Pacific Orthopedic was able to get me in sooner. Go there!!! read more

Pulled my finger climbing and went here. The staff was friendly and got me an appointment as soon as they could. The doctor and nurse were both very easy to talk to and they knew their stuff. The doc told me I can start climbing again. It still hurts a little but it hasn't fallen off yet! If you have the insurance I would recommend you get your stuff checked out sooner than I did. I went to the office in Fresno off of Herndon. read more

My Dr's and surgery team have been great. But the front end lady is one of the rudest people I have ever met. Always has a attitude and is very very disrespectful. I'm thinking of finding a new dr for the other surgery I should be getting in the next few months. I just don't understand how everyone else has been super amazing but they keep her around it looks bad on all of them. read more

I had so many problems with my hand. I was in so much pain 6 years, and had 3 other surgeons operate, and were never able to help me. I heard of Dr Gali through a trusted friend and fight my insurance to be seen by him, and I am so glad I made that fight. Because of this guy and his team my hand is functional and pain free. Not only do I feel like I can live my life again, but I have been back into all of the old sports that I was in before my injury. Hands down, best guy for the job.. read more

Dr. Galli and all the staff were amazing. They have a system in place that works. Some posters have complained about wait times. That is OK. They did a great job, and the most important thing is that I have the best usage of my hand. I am confident that they did an excellent job. Everybody was very friendly. I want to give a big thanks to everybody there from the reception to the nurses to the physicians assistance and to Dr. Galli. read more

Workers comp can be a bigger but best dr I've Sean yet in all this mess. Dr stern spent a lot of time explained my my options and answering my questions His assistant and office staff were all really nice too read more

Don't make an appt unless you want to wait here 2 hours to be seen!! I drove an hour from Lemoore to be seen by Dr. Galli. My appt time was for 10 am and I arrived at 920 am to fill out any paperwork which only took me less than 10 min to fill out. I had to make child care arrangements and needed to leave by 11:15 to pick my child up by 12:15 thinking it shouldn't take more than hour to be seen. Mind you not once was I told it would be a 2 hour wait just to be seen! Never was I told on the phone that he "always runs behind" so plan accordingly. I just wasted my gas, time and money on child care for nothing!!! They could careless!! All I got was a sorry we can reschedule you. Thanks for nothing but I will take my business else where. read more

Worst business I've ever dealt with..Wasted a week trying to get surgery. I don't recommend this place

Doctors on point, place looks legit, nurses are awesome... but ..... wait for it.... waaaait for it. Yep your gonna be waiting a long ass time here. Bring your charger, don't even both making an appointment. Come with nothing else on your agenda. read more

I had some soreness and stiffness in my right thumb. I went to see Dr. Galli in hopes for some relief. As soon as I walked in the door the staff welcomed me immediately with a smile and warm greeting. Very clean office with a great staff. Dr. Galli was able to give me a shot. I feel so much better. I would recommend this establishment to anyone. read more

I was seen by them early in the morning for an emergency referral and later that afternoon I was having surgery performed on my hand. The staff were very helpful and attentive to my needs. I would recommend this place to my friends and family! read more

Establishment is well taken care of, staff is great, doctors are great...but wait, I have more. Definitely horrible on how they schedule the appointments. They should know by now that not every appointment is going to take 15 minutes. So why stack so many on top of each other. I scheduled an appointment at 10 am it is now 11:21 am and I am still waiting for the doctor to see me. #losingmymind read more

A fantastic overall experience. Dr Galli is a gentleman and top-notch bedside manner. In detail he went over my issue and options for treatment. As a physician myself he put me at ease with his confidence and decisiveness. read more