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    Regional Medical Imaging

    5.0 (4 reviews)
    Open 7:00 am - 5:00 pm
    Updated 3 months ago

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    Southgate Radiology

    Southgate Radiology

    2.0(4 reviews)
    0.0 miDownriver

    I had an MRI done here recently, and while some staff members were wonderful, the overall…read moreexperience left a lot to be desired. The receptionist was kind at check-in, and the staff member who took me back, showed me the dressing room, and started my IV was incredibly professional and compassionate. If it weren't for her kindness, this review would be even lower. Unfortunately, the MRI tech did not explain anything to me before the scan. As a first-time patient, I wish she had taken a moment to tell me what to expect--the loud noises, beeping, and the movement of the machine. Instead, I had to ask how long the MRI would take, and she seemed unsure, stating she had to check with her supervisor and she just left me in the machine and stated the scan. When she returned, she added contrast without any explanation just telling me not to move or I would have to start all over and left the room without reassuring me or providing any details. After the MRI, I was quite shaken up and I wasn't given any information about when to expect my results. On Monday morning, I called and left a voicemail, as I had never received the email to sign up for the patient portal. I did receive a text link after my call, which was helpful. However, when I politely asked when my results might be ready, the response I received was unnecessarily rude. I wasn't demanding a rushed review--just looking for a general timeframe. Instead, I was abruptly dismissed with comments like: "No idea. There is no estimate. This was JUST done. It was ONLY done on Saturday" etc When I asked if I could pick up the disk, I was met with more attitude: "Well, I don't know why you would. What will you do with that? Do you have another appointment ELSEWHERE?" This lack of basic courtesy and patient communication was frustrating. I completely understand that results take time, but a little professionalism and empathy go a long way--especially in a medical setting where patients may already be anxious. I truly appreciate the kindness of the receptionist and the initial staff member, but the poor communication and dismissive attitude from others made this a stressful and disappointing experience. I would not recommend going here, or if you do, do your own research so you know what to expect.

    In April of 2012 I had an ultrasound performed at Southgate Radiology…read more In May of 2012 my insurance company requested additional information before they processed the payment. They sent out four requests for additional information, Southgate Radiology never responded. After that many ignored requests, the insurance company denied coverage. SR then billed me and sent me to collections the same day. I contacted SR and was told nothing could be done about it because it was already sent to collections. Collections told me that they couldn't do anything about it unless SR recalled the debt. I contacted my insurance company (Anthem Blue Cross) and explained everything to them. Two days later I was contacted stating that they got in touch with the appropriate person and got it straightened out. I was then given a confirmation number to reference showing that the insurance company paid the claim. This took until 3/2013. Now it's September 2013 and I received another letter from a collections agency for payment - on the same thing that was paid six months prior! I'd never return to them for anything over this. I make sure everybody I know hears about this and I've advised my family doctor on this so that he knows not to refer anyone else to these people. I'm horrified that a company in the medical field is THIS sloppy with their records and THIS poorly organized!

    Team Wellness Center

    Team Wellness Center

    1.9(14 reviews)
    0.7 miDownriver

    This is the second time they have rescheduled my appointment with Cailin McDaniel. Usually I always…read morehave a good time here but this is the first time I would be meeting this doctor and now I still haven't met her. I'm having really bad stomach pains and been refusing to go to the hospital because I said to myself I'll be seeing the doctor soon but now I have to wait another week and probably go to the emergency room for my stomach because the doctor can't see me. I'm very disappointed that I switched primary care providers to go to this doctor here but I still haven't seen here it's been a month. The reason they had to reschedule was because the doctor isn't in so I'm hoping she's in next week or else I'm switching to another doctor. I need help for my issues and no one is taking my health seriously.

    Sidney FITES will have you aggressively taken to the mack under someone else's name (in my case she…read moreused my therapist's name who was out of town). She will hold you against your will and not tell you why you are there. She is a manipulative bitch who fits in well with the staff at team wellness in Southgate who acknowledged what was done to me was wrong but did NOTHING about it. NOTHING. My nightmares, my panic attacks, my emotional/mental and physical health has declined. I was fine before this. I was doing therapy taking my meds and putting in the hard work. Team Wellness in SOUTHGATE took that away from me!!!!! They will hurt you worse if you go here. I wanted to live before now I hate the nightmares and panic so bad I don't know anymore. The ONLY person who is worth seeing is the NP Mike Salinas. He showed compassion and tried to help me. He's too good for that place To Sidney FITES Diane Chapman The director The managers F**k you for pushing my mental health backwards. I will post this everywhere I can and I will always tell everyone and show my PROOF I kept until I die.

    Regional Medical Imaging - diagnosticimaging - Updated July 2026

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