I had the pleasure of visiting the RMI office again, this time for my yearly mammogram. Of course,…read moreI was a bit fearful, last time the tech squeezed the living lights out of me, I was tearing up so I had pumped myself up. I mentioned this to the new tech, and she was shocked at how painful it was for me. She said it isn't normal for it to hurt. Fun fact, I did not know caffeine will make your breast tissue sensitive, so avoid it the day of the procedure. After a lively and informative chat, she showed me how the machine actually works and that it's not meant to cause pain. Her name was Carrie and she was a godsend. This time it didn't hurt at all. I left more knowledgeable and empowered.

I wouldn't go anywhere else but RMI, the staff is Awesome and even truly Cares about each patient…read morelike family. Dr. H is one in a Million, the best Physician I've known in 50 years and just like the staff Truly cares about each patient. He's also very understanding, going above and beyond to help, that made my heart Smile. Thank you Dr. H and here's a virtual hug, respectfully. If you need any type of x-ray, ultrasound, MRI, etc., this is the Only place you should try, honestly they really are the BEST. I'd give RMI Ten stars if I could!!

Jennifer was great! She took care what I needed to get done in a timely manner plus she was…read morepleasant to talk to! Would recommend!

Wouldn't let me give zero stars but I wanted to!!!…read more My mom went in Friday due to a hurt foot. They took x-rays and confirmed it was broke "badly" told her to follow up with a specialist and prescribed her Motrin 1000. Then NEVER SENT IN THE RX! My mom has been in pain all weekend and it could have been prevented by employees doing their job. SAVE YOURSELF AND STAY AWAY FROM CONCENTRA!!!!

So sad this place was great before it expanded. You would get personal care and your doctor had…read moreavailability to see you. Now you cannot get an appointment sooner than 3 months out. Also got hurt at work just needed to see my doctor to verify injury for workman comp case. Couldn't get in sooner than 2.5 months. Insurance lapsed the office manager refused me service because the insurance ran out 3 days prior. I explained the situation she turned me away said it policy they cannot bill me personally after being a patient over 10 years. Then got a bill for missing my appointment. I have spoken to billing twice and this was supposed to be handled. Got another bill today with that same charge. So sad but just know here you are a number and nothing more.

Horrible staff manners at the front desk. Attitude from the moment my daughter and I walked in…read more Lady working the desk tried to bully my daughter with short, sharp comments such as snapping at her about being 3 minutes late. My kid is struggling with a few things, and going to a doctor's office is where she should be going for care. She should feel safe. But when I stepped in, because nobody will be bullying my kid, the office help decided to hand me over to the manager, Lisa. Didn't get much further with her either. Kept rambling on about office policy and how the NP we were scheduled to see runs a really tight schedule to stay on time. Not true. I see the same NP, Ashlie Head, and she takes her time with her patients. Listens to them, displays wonderful bedside manners, and is a trusted individual. Both professionally and personally. If it weren't for her we'd be taking our business elsewhere. Very disappointing experience at the front desk. I'm a professional, management level employee at the company I work for. If I oversaw that office there would be top to bottom changes.

I had an MRI done here recently, and while some staff members were wonderful, the overall…read moreexperience left a lot to be desired. The receptionist was kind at check-in, and the staff member who took me back, showed me the dressing room, and started my IV was incredibly professional and compassionate. If it weren't for her kindness, this review would be even lower. Unfortunately, the MRI tech did not explain anything to me before the scan. As a first-time patient, I wish she had taken a moment to tell me what to expect--the loud noises, beeping, and the movement of the machine. Instead, I had to ask how long the MRI would take, and she seemed unsure, stating she had to check with her supervisor and she just left me in the machine and stated the scan. When she returned, she added contrast without any explanation just telling me not to move or I would have to start all over and left the room without reassuring me or providing any details. After the MRI, I was quite shaken up and I wasn't given any information about when to expect my results. On Monday morning, I called and left a voicemail, as I had never received the email to sign up for the patient portal. I did receive a text link after my call, which was helpful. However, when I politely asked when my results might be ready, the response I received was unnecessarily rude. I wasn't demanding a rushed review--just looking for a general timeframe. Instead, I was abruptly dismissed with comments like: "No idea. There is no estimate. This was JUST done. It was ONLY done on Saturday" etc When I asked if I could pick up the disk, I was met with more attitude: "Well, I don't know why you would. What will you do with that? Do you have another appointment ELSEWHERE?" This lack of basic courtesy and patient communication was frustrating. I completely understand that results take time, but a little professionalism and empathy go a long way--especially in a medical setting where patients may already be anxious. I truly appreciate the kindness of the receptionist and the initial staff member, but the poor communication and dismissive attitude from others made this a stressful and disappointing experience. I would not recommend going here, or if you do, do your own research so you know what to expect.

In April of 2012 I had an ultrasound performed at Southgate Radiology…read more In May of 2012 my insurance company requested additional information before they processed the payment. They sent out four requests for additional information, Southgate Radiology never responded. After that many ignored requests, the insurance company denied coverage. SR then billed me and sent me to collections the same day. I contacted SR and was told nothing could be done about it because it was already sent to collections. Collections told me that they couldn't do anything about it unless SR recalled the debt. I contacted my insurance company (Anthem Blue Cross) and explained everything to them. Two days later I was contacted stating that they got in touch with the appropriate person and got it straightened out. I was then given a confirmation number to reference showing that the insurance company paid the claim. This took until 3/2013. Now it's September 2013 and I received another letter from a collections agency for payment - on the same thing that was paid six months prior! I'd never return to them for anything over this. I make sure everybody I know hears about this and I've advised my family doctor on this so that he knows not to refer anyone else to these people. I'm horrified that a company in the medical field is THIS sloppy with their records and THIS poorly organized!

I'm diabetic, who has been suffering from years of fluctuating blood sugar. I changed my primary…read morecare to Dr. Danish recently. He changed my medications and helped to get my blood sugar into control.

I choose this clinic due to some good reviews, but didn't realize they were outdated, and with the…read moreservice I received clearly not true. The staff were nice, and the office was clean, but the service was the worst I've ever received from a clinic. I was given the wrong prescription, and when I call to correct the issue I was told it was for nausea; something they had no clue I would have; then I was told it was for headaches which I do get, but looked up the medicine and it had no ties to either. This review is for the Fort St clinic in Southgate. I wouldn't recommend this clinic to anyone. I am completely disgusted, frustrated, and hurt by the actions of this office. I understand everyone make mistakes, but when you work in healthcare mistakes like that shouldn't happen. Going forward hopefully they take what they do seriously, and know that it does affect people lives.

This is the best ER downriver! Great staff, quick wait times and just overall great care! I highly…read morerecommend if you need a quick quality ER in the downriver area!

Henry Ford Health Center in Brownstown on West Road & Telegraph is my go-to for emergency room…read morevisits for the entire family. You are (usually) in & out in a timely manner (which is refreshing!) If you need additional care they will refer you to a specialist or send you over to a hospital with a bed ready for you! This is the place I come for sprains, sickness, etc. Give this place a try, you will be happy with the experience.