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    Contemporary Imaging Associates PC

    3.0 (2 reviews)

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    15 years ago

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    Family Health, PC

    Family Health, PC

    1.9(12 reviews)
    1.1 miDownriver

    So sad this place was great before it expanded. You would get personal care and your doctor had…read moreavailability to see you. Now you cannot get an appointment sooner than 3 months out. Also got hurt at work just needed to see my doctor to verify injury for workman comp case. Couldn't get in sooner than 2.5 months. Insurance lapsed the office manager refused me service because the insurance ran out 3 days prior. I explained the situation she turned me away said it policy they cannot bill me personally after being a patient over 10 years. Then got a bill for missing my appointment. I have spoken to billing twice and this was supposed to be handled. Got another bill today with that same charge. So sad but just know here you are a number and nothing more.

    Horrible staff manners at the front desk. Attitude from the moment my daughter and I walked in…read more Lady working the desk tried to bully my daughter with short, sharp comments such as snapping at her about being 3 minutes late. My kid is struggling with a few things, and going to a doctor's office is where she should be going for care. She should feel safe. But when I stepped in, because nobody will be bullying my kid, the office help decided to hand me over to the manager, Lisa. Didn't get much further with her either. Kept rambling on about office policy and how the NP we were scheduled to see runs a really tight schedule to stay on time. Not true. I see the same NP, Ashlie Head, and she takes her time with her patients. Listens to them, displays wonderful bedside manners, and is a trusted individual. Both professionally and personally. If it weren't for her we'd be taking our business elsewhere. Very disappointing experience at the front desk. I'm a professional, management level employee at the company I work for. If I oversaw that office there would be top to bottom changes.

    Southgate Radiology

    Southgate Radiology

    2.0(4 reviews)
    3.1 miDownriver

    I had an MRI done here recently, and while some staff members were wonderful, the overall…read moreexperience left a lot to be desired. The receptionist was kind at check-in, and the staff member who took me back, showed me the dressing room, and started my IV was incredibly professional and compassionate. If it weren't for her kindness, this review would be even lower. Unfortunately, the MRI tech did not explain anything to me before the scan. As a first-time patient, I wish she had taken a moment to tell me what to expect--the loud noises, beeping, and the movement of the machine. Instead, I had to ask how long the MRI would take, and she seemed unsure, stating she had to check with her supervisor and she just left me in the machine and stated the scan. When she returned, she added contrast without any explanation just telling me not to move or I would have to start all over and left the room without reassuring me or providing any details. After the MRI, I was quite shaken up and I wasn't given any information about when to expect my results. On Monday morning, I called and left a voicemail, as I had never received the email to sign up for the patient portal. I did receive a text link after my call, which was helpful. However, when I politely asked when my results might be ready, the response I received was unnecessarily rude. I wasn't demanding a rushed review--just looking for a general timeframe. Instead, I was abruptly dismissed with comments like: "No idea. There is no estimate. This was JUST done. It was ONLY done on Saturday" etc When I asked if I could pick up the disk, I was met with more attitude: "Well, I don't know why you would. What will you do with that? Do you have another appointment ELSEWHERE?" This lack of basic courtesy and patient communication was frustrating. I completely understand that results take time, but a little professionalism and empathy go a long way--especially in a medical setting where patients may already be anxious. I truly appreciate the kindness of the receptionist and the initial staff member, but the poor communication and dismissive attitude from others made this a stressful and disappointing experience. I would not recommend going here, or if you do, do your own research so you know what to expect.

    In April of 2012 I had an ultrasound performed at Southgate Radiology…read more In May of 2012 my insurance company requested additional information before they processed the payment. They sent out four requests for additional information, Southgate Radiology never responded. After that many ignored requests, the insurance company denied coverage. SR then billed me and sent me to collections the same day. I contacted SR and was told nothing could be done about it because it was already sent to collections. Collections told me that they couldn't do anything about it unless SR recalled the debt. I contacted my insurance company (Anthem Blue Cross) and explained everything to them. Two days later I was contacted stating that they got in touch with the appropriate person and got it straightened out. I was then given a confirmation number to reference showing that the insurance company paid the claim. This took until 3/2013. Now it's September 2013 and I received another letter from a collections agency for payment - on the same thing that was paid six months prior! I'd never return to them for anything over this. I make sure everybody I know hears about this and I've advised my family doctor on this so that he knows not to refer anyone else to these people. I'm horrified that a company in the medical field is THIS sloppy with their records and THIS poorly organized!

    Contemporary Imaging Associates PC - diagnosticimaging - Updated July 2026

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