Their staffs are so amazing and I love how fast learning they are with American Sign Languageread more

I have been coming here since the day they opened in LP. I use to prefer this urgent care for me…read moreand my kids over the other local ones. Reason being is that me and my kids had a rapport with this place. The regular staff members are great. I can't say the same for the weekend/irregular staff. Today me and my daughter came in to the office in very bad conditions. I myself can barely walk or walk due to my pain. Just for the staff to hassle me as if I was a new. They have our insurance information and id. It's the new year so I know all the Insurance and Ids need to be rescanned. But this was not the case for everyone. They got my id and had me sign an insurance waiver saying that "due to the weekend they could not verify any insurance". Me and my daughter sat in the waiting room in severe pain as they called multiple people that came after us. I asked why are we still waiting and not getting called? The receptionist said, "maybe she finished her paper work before you". I said, "no we completed everything even the insurance waiver". So again another person came in after us, and was seen. They did not sign an insurance waiver or anything. So I asked and the medical assistant that was calling people back said, "oh what's your name, are you the 2". I said, "yeah, you saw us sitting in the waiting room as you keep calling new people that walk in". As she shut the door and said "a room is being prepared now" as she continued to take the new patient to the room that just opened. So again, I asked the receptionist. "Are we waiting on something? Is something wrong". The lady with the dark hair and glasses was nonchalant and acted careless. The other woman with the Curley orange hair said, "on the weekend the Insurance verification systems is down. So we can't verify insurance that's why we had you sign the waiver". I asked "is it down for everyone or just certain people because no one else is being called up to the desk to complete a waiver". I told them that this was discriminatory and unacceptable. We got called back shortly into one room with one chair and a bed. I said, "I thought we was waiting on a specific room to be prepared for 2 people". The medical assistant looked shocked as he said, "prepared? All the rooms are the same with one chair". It's obvious that we were being discriminated against. They didn't even tell me a price to pay if they questioned my insurance. I've been coming here again since they opened and don't have a bill or anything. I'm so upset. I will be making a report with the proper channels and will not return or recommend this place to anyone else.

Tried to get in 10 minutes before closing and the Dr was already leaving. They had their clocks set…read more5 minutes early and they all left 5 minutes before close. Clearly they don't care about their jobs and were ready to be done. Don't waste your time.

Took a hour to be called just to fill out inpatient paperwork, lobby was dirty and smelled bad,…read moreallowed patients to horse around, coughing everywhere. They are "short staffed" is the reasoning the office manager told me it took a hour for someone to ask why I came in and fill out my paperwork just to be seen.

This was my first visit and I definitely would recommend them. They were very professional. My…read moreservice was performed in a timely manner.

Thank you so much For everything you have done to my…read moreFamily.. Always been great services

I was seen at this facility today, as I'd been here before and received excellent service from the…read morestaff and doctor. Both assistant and Dr. listened to my concerns and was very professional and thorough. They took care of all of my medical needs. Thank you Dr. Nida and staff; always a pleasant experience at The Heights Urgent Care.

I couldn't get in my physician office so I went to this urgent care…read more Polite staff, thorough and fast service. Very clean facility. I would use again.

Love it here, they are like family here. They also have a pharmacy here. Front desk is amazing so…read moreare the mas

Very thorough, kind and considerate of your time. The doctors that I've seen here are wonderful…read moreand knowledgeable. The front desk treats you well and the pharmacy right there is a BIG PLUS!!

Excellent! Quick service, professional and took care of my medical need! I highly recommend if you…read moreneed a quick Doctor in the Wyandotte/Downriver area!

Update! Unfortunately the quality of care has gone downhill at this urgent care. They have now…read moremishandled 2 UTI's that I have been treated for. The first, I was underdosed with cephalexin, changed to cipro (which didn't work at all) someone finally figured out that I had been underdosed and I was put back on cephalexin. The second, I was given 1500mg of cephalexin instead of the gold standard which is 2000mg and was told they prescribed the lesser due to some billing things? (Not clear) so he orders the extra pills to put me on 4 times a day. I go back today and the Provider Kerrie Machcinski adamantly tries to tell me I was prescribed 500mg 4 times a day because she didn't do her homework and see that's not what I was prescribed initially and when I say I'll call my home and have them take a picture. She gets very aggressive and angry and even says "I know I'm being defensive" . It was unprofessional and extremely upsetting because I don't feel good and I'm coming to them to figure things out. She was demoralizing and did not make me feel heard as the patient and I didn't feel comfortable talking to her further. I won't be back.

Im not sure who the blond doctor is but she is horrible, rude and she seemed like us being there…read morewas a problem and an inconvenience this has happened to us TWICE. I promise I am not a Karen I just need to let people know if you want answers on why you are feeling sick DO NOT GO HERE

Dirty & unprofessional!…read more The "nurse" came in the room with her latex gloves on already, took my temp & BP. She walked out, returned with an exposed COVID test, & performed the swab. She walked out of the room with the swab, never changed her gloves. Note- the paper cover for the patient table was not changed before I entered the room.