Not a fan. I never understood the slogan of Alpine Bank, "A bank you can actually like," until I…read morewas a member of Bank of Carbondale. It never occurred to me that I wouldn't like my bank, until I was a member of Bank of Carbondale. There was a limit on how much I could remove from my debit card that caused me several problems. I asked to remove it numerous times and they refused. Finally, one person did remove it and said that it could have been removed all along, but there was no reason for me to be upset because it would be removed going forward. I had also signed up for a student account (which offers free checking) and was given a different type which of course wasn't free. I was told this was an accident. I didn't catch it for about 2 months and wasn't reimbursed because I didn't notify them of the problem fast enough. That was just the tip of the iceberg, really. Long story short, bad bank, rude employees, don't do it. I will admit, I banked here a lot longer than I should have. I was only living in the town for about 2 years and had automatic withdrawal for a few different accounts and was too busy to look into another bank. That was my fault.

After being a costumer of this bank for several years and paying THEM a monthly service fee so they…read morecan use my money to lend to others to make more money for THEM, they charged me $60 for a single insufficient fund. This was the first time I was ever insufficient, and I live a few hours away from my nearest branch, so the day I reachieved notice I literally immediately mailed a check to them. But this meant nothing to them, and as most recent graduates know, $60 for nothing can mean a lot. Needless to say I'm closing my account with them TODAY!... something I should have done a long time ago. Carbondale has many banking institutions and i advise everyone, especially students, to BANK ELSEWHERE!

The bank updated its banking app, and now it is the worst thing ever…read more First Southern Bank was a 5-star bank in my opinion; then The Bank of Marion and The Bank of Carbondale merged with them, and they have become the worst bank in southern Illinois. The "New Improved" app will remove pending purchases for no reason and then slam them back in, leaving you overdrawn so they can charge you an overdraft fee per day till you pay them back. When you overdraw, the app doesn't even alert you, unlike the old one did. It now also takes 24 hours for a deposit to register in the app; it used to be seconds. No, in my opinion, the new First Southern is in the business of screwing over its customers to increase profits.

I was told that the person who wouldn't take my payment was new so that makes sense…read more They definitely have some good people there Rachel is very professional and pleasant and good at her job

I've had plenty of financial institutions in my life... and this one is at the lower tier of the…read morelist. I still have another credit union for over 20 years, and it's NOT this one. just because you have SIU as your name doesn't mean squat. Look at the other reviews who give low ratings. One example is receiving funds from an external source & posting "pending"... which is B.S. they even do that with Social Security direct deposits. Many other C.U.'s will offer " Early paycheck".. SIU does not. The ATM is the only thing I use. I use nothing else. I am still shopping for a better option, and better options are not available in the town of mayberry.

Guys are crooks! Been a customer for 25+ years. I moved to Texas and the insisted I kept my account…read moreopen. They recently put my account on this courtesy pay but failed to mention that any time they let my account go partially negative (I'm talking 10-100 dollars not thousands) they hit me with a 25 dollar surcharge. Im talking literally 6 dollar, 8 dollar transactions they charged me 25 dollar a piece for. And I've funneled hundred of thousands of dollars thru this institution, i had no idea they opted me into this nor that i would be hit with a surcharge that amount. I asked if they could sort this out and they said nope and i needed to pay up. I could see "5 dollars" a transaction maybe but when your taking 3-5x's what your funding me. They should be ashamed of themselves. Needless to say instead of arguing them i'll begrudgingly pay their 160 dollars or whatever they say i owe them and close my account asap! 618 people bank somewhere else!!!

Not reliable! One thing or another wrong week after week. From zelle to debit card use to arbitrary…read morenickel and dime charges, SIU Credit Union delivers none of the savings you expect from a credit union, and doesn't reliably serve the functions of a bank. Get ready to spend hours and hours on customer service calls while not being to access your funds if you keep your money here.

The bomb this is the best bank ever to ever exist great loan service I really love it go dogs!!read more

I have done business with this bank many times and can tell you they know about customer service…read more They are friendly and seem to do what they can to keep customers happy. They also have something called a Kassasa account which pays best interest i have seen. They are a small bank with only one in Murphysboro and one in Pickneyville but that does not take away from the services they offer.

From the owner: We want to welcome you to our way of banking. At Murphy-Wall State Bank and Trust Company, we…read moreappreciate our customers and consider each of them in high regard. While we all experience our own financial challenges in life, we respect every person’s individual needs by offering specialized one on one service. We have been operating this way for 150 years and will continue to offer the same great service for decades to come.

I have been with Polar for about 10 years and I will say that they always have awesome customer…read moreservice. Linda is always friendly, prompt and very professional. I had never wrecked a car before (still haven't, my daughter did) but getting a rental and replacing my vehicle was a painless experience with the company. I would highly recommend them to anyone looking for insurance.

After our father's sudden passing, my sister and I needed car insurance in order to provide…read moretransportation for our mother in a car she owned but couldn't drive. The agents at Polar explained exactly what we needed and made the process simple for us. At a time when our lives were full of complications, we really appreciated the help and kindness we received from Polar.