Jordan Brown was helpful in helping me with a situation and I was not at the time a Frost Bank…read morecustomer. That is great customer service.

I can't believe I am writing a review about a bank. I have…read moremostly dealt with large banks, like Bank of America, Wells Fargo, etc. The service at those institutions was impersonal, but did what I needed. Based on that experience, I started using an online-only bank. One reason I switched was the online bank (Aspiration) does not invest in fossil fuel companies and they make donations to reforestation efforts. They just aligned to my views. I mean, why not an internet bank? If it's impersonal anyway, why not just do everything online? I found a couple services the online banks don't handle as well as a local bank: cash deposits and cashing in U.S. Savings Bonds. The cash deposits weren't that big a deal, since I don't have very many of them, but I have received a few. The bigger issue was the savings bonds. I inherited savings bonds when my mom passed a couple years ago. They have been sitting in my safe because I'm a procrastinator and didn't really know how to handle inherited bonds. One day, while looking for something else, I came across the bonds and decided it was time to do something about them. I wanted a Texas-based bank and selected two to visit. I started opening an account at the first one I visited (Texas Bank) and was told there would be a hold on the funds for a couple weeks. I decided not to open an account, based on that. Next, I visited Frost Bank. I asked about opening a new account and mentioned the bonds, asking about any hold. I was told the funds would be available immediately, so we started the process of opening an account. The person I worked with was named Elijah and he was EXTRAORDINARILY helpful and really got to know me and my banking needs. The account setup was quick, but then he had me download the Frost banking app to my iPhone and helped me set it up! By "getting to know me, " I mean really getting to know me. By the time I left, he knew about my work with TxETRA and my passion for electric vehicles and renewable energy. True to his word, when I checked the app, later that day, all the funds were available to me! But wait, the story doesn't end there. About two weeks after I opened the account, I got a phone call from a manager at that particular Frost branch, asking about my experience opening the account. Unfortunately, I cannot remember his name, but he asked about my use of the app, to make sure I wasn't having any difficulties. He also guided me through setting up some of Frost Bank's fraud protection settings on their website. I made sure to mention the great service I had received from Elijah. Somewhere in the conversation, something clicked for the manager and he said, "Oh, you're that electric car guy!" Now that I have experienced what a PERSONAL banking experience is like, I'll always have a Frost bank account.

They have outsourced part of their customer service department. A fraudulent charge was made…read moreagainst my account. I have enough experience to know the wait until the amount has posted to my account. It's been showing posted for several days. I called the number after they spend a lot of time verify my identity then they tell me that it see the amount has posted, and they need to transfer me. of course. But then I'm talking to people from a telephone room you can hear a lot of noise and they do not speak English as a first language. We're dealing with money here. I want someone who truly understands me and that was not the case. After I verify my identity three different times with them because they cannot understand me, they inform me that even though it shows posted it really isn't and I need to monitor my account for 5 days and then go through the whole mess again. I am very seriously considering closing my account. This was a bad move on their part. I asked to speak to a supervisor and the person I was speaking to just continued to talk and apologize and talk and apologize and I finally yelled transfer me. What are they thinking? I've had my account for close to 30 years. And I have been so happy until now. They really need to get their act together.

Truly annoying. No, not the people inside the credit union. The majority of my interactions with…read morethe staff have been great. My beef is with the parking lot you enter to reach the people inside. Either by lobby or drive thru, the parking lot is ridiculous either way. The gigantic speed bumps ( they have a million) are obnoxiously huge. Are they trying to protect the neighborhood school children who wander around in bank parking lots? Are they trying to deter bank robbers? Probably not going to work, in crime shows they don't care about the condition of their getaway car anyway. Consider this review something like a Public Service Announcement.

They are amazing, Amber the branch manager is such an sweet person, honest and easy to work with.read more

Kb and mark were very kind and educated us on how to make good use of our account, spoke about…read moredifferent issues bothering us on our accounts and we are good to go.

I used this bank and the people there are helpful, but it is always frustrating that the ATM is…read morenever working. By which I mean, it never working. They say they're getting a new one, but I have heard that for a while now.

I absolutely hate this bank. They are slow af and must use their fingers and toes to complete the…read moretransactions. If I didn't have to deposit my rent here I would never even know they existed. I spend no less then 20 minutes in line every F-ing time I come here. Do better.

This branch of Comerica is fantastic. Friendly faces and the tellers make it a point to get to know…read moreyou! Being on Camp Bowie makes it really convenient to do my errands around town. The only thing lacking from Comerica is mobile deposits. Great bank with personal service.

As part of a merge, I did not elect to bank with Comerica…read more I put over $300,000 a month in a business account and the bank manager wants to small fee me to death! Charge me to cash a $500 check, even though I'm an account holder. Charge me for quarter rolls. Totally dissatisfied with this bank and will be closing all my accounts.

I don't usually write reviews unless it's about food ha-ha, but AACU deserves it. I've been a…read moremember for years and have financed all four of my auto loans through the Hurst Branch they're consistently outstanding. Every loan process has been simple, honest, and hassle‑free, with unbeatable rates that dealerships can't match. Blanca has helped me through multiple car purchases, and her exceptional customer service and genuine care have made every step easier. This past weekend, Susan went above and beyond by calling me back minutes before closing to ensure my loan was processed so I could leave the dealership the same day. Daniel then finalized everything quickly and thoroughly, making sure all documents were in order. AACU truly has an amazing team of experts who care about their members, and I'm incredibly grateful for all they've done for me. I'm always going to choose them for all my loans!

Shout out to Susan at AACU Hurst Branch! She helped me with a truck loan this past Saturday and was…read moreincredibly efficient. It's rare to get such quick, seamless service on a weekend. Thanks for making it easy, Susan. Jordan and Kelly Bailey

This place does amazing service! Jonathan, Victoria, Emily, Latrice, boss lady & misty have taken…read morecare of me and my grandparents like family! Badass bank and badass service. That's why I bank with first mid grapevine. Love this place and the people here.

Best bank! Customer service is amazing, COVID response is great and they give my puppy a treat when…read morego through the drive through.