If you are looking for a great bank, check out Lamar National Bank. Most banks have similar…read moreproducts and services, but what makes Lamar N.B. stand out above the rest are their dedicated, friendly and professional staff. Aya was simply amazing and helped me with some detailed research on my business account. Dillon was also extremely helpful and friendly. Even the manager came out to assist and make sure I was taken care of. Their customer service makes this bank a standout among their peers.

I had a very disappointing experience at the Roanoke,TX branch while trying to get documents…read morenotarized for my LLC. As an existing customer, I expected a routine and professional process. The branch does accept walk-ins, so we proceeded without an appointment. After waiting about 10 minutes, we were assisted by Ashley Drake, whose demeanor was immediately rude, dismissive, and short. She complained about the number of documents we had (only three), which is a very reasonable request. She then questioned the validity of attorney-prepared documents simply because the LLC is based in Ohio. All members of the LLC were present, and notaries are authorized to notarize documents regardless of the state in which they are being used, so this added confusion and delay was unnecessary. She then left to speak with her manager, causing additional delay. After waiting even longer, she returned and told us she had another appointment and could no longer help us--leaving us without service after already waiting. We ultimately left and went to another Chase branch in Fort Worth, where the experience was completely different. The staff there were professional, efficient, and had no issue notarizing the documents. It was night and day. Honestly, it makes sense why the Roanoke branch was empty while the Fort Worth branch was busy with a line--yet they actually provided great service. This experience was frustrating and unacceptable. A basic service like notarization should be handled professionally, with clear communication, and respect for customers' time. Instead, we experienced poor attitude, lack of preparedness, and no follow-through. I hope management addresses this, as it reflects poorly on the Keller branch and its customer service standards.

The people were so kind and helpful. The second I walked in the door I was treated to immediate…read moreservice

I've been banking here for years and from day one, the customer service has been amazing. Every…read moreemployee is kind and attentive and knowledgeable. I sometimes end up staying a bit longer just to chat! They all seem like they truly care about your experience. Great location, great company! Easy 5 star!

This bank is very friendly and helpful. They are the best bank I've ever banked at. If your looking…read morefor a bank you should give them a try.

my wife and I are very happy with the service provided from EECU they have stopped the bad guys…read morefrom getting to us on several occasions and we are grateful

If I could give zero stars, I would…read more After my father passed away, my mother needed to refinance his vehicle through EECU because she continues to drive it. What should have been a straightforward process became a series of communication failures, errors, and unnecessary delays. Our first experience at the Hurst branch immediately caused us to lose confidence in the loan officer handling the situation. She told us she did not know how to navigate our circumstances, so we ultimately contacted EECU's digital branch, which was able to guide us through most of the process. Because the auto loan still required documents to be signed in person, we specifically scheduled an appointment at the North Richland Hills branch rather than returning to Hurst. The night before that appointment, the Hurst loan officer called asking whether we had intended to schedule with her. I then contacted the NRH branch to confirm our appointment was with them and explained why. No one returned my call. We arrived for the NRH appointment as scheduled. Despite having an appointment, paperwork was still being prepared after we arrived, and the process took nearly an hour. We were then told an issue prevented everything from being completed and that additional documents would need to be electronically signed later that day. Later that afternoon, we learned another form had either been missed or had not been completed correctly. We were told it had to be resolved that day or the loan closing costs could change. My mother and I completed the additional electronic signatures as requested. After that, we received no further communication and reasonably believed the loan process was complete. We were told we were simply waiting for the Texas registration sticker from the title department. After three weeks with no sticker and no update, I called EECU myself. I then learned that a form had been waiting for the NRH loan officer to take action on it for those three weeks. It appears the process only moved forward because I called to ask what was happening. Meanwhile, my elderly mother is driving a vehicle with an expired registration while we continue waiting for EECU to complete its part of the process. The issue here is not one isolated mistake. It is the repeated lack of follow-through: unanswered messages, incomplete or incorrectly handled paperwork, missed steps, weeks without proactive communication, and a three-week delay that was discovered only because I followed up myself. We received multiple apologies, including from management, but apologies do not correct an ongoing lack of basic follow-through. Based on our experience with this auto loan, I cannot recommend EECU. When handling something as important as a vehicle loan and title/registration paperwork, customers should not have to repeatedly monitor the process themselves to make sure required steps are actually being completed.

Please avoid Prosperity Bank. I was trying to give them a second chance to make a first impression,…read moreand it's just more of the same. I'm in a store today and needed a refund for an item I paid for with my debit card. The first two times they tried, they received an error message that said 'debit card unavailable'. I tried the mobile app. It's down. I tried the website when I got home. It's down. I clicked contact customer service. The link is disabled. I called customer service. No one answers. I choose the option for automated account information and the call disconnects. This is craziness. Technology usually moves forward. As soon as everything I have pending clears, I'm out. Screw this. This is a full on nightmare, just when I thought this year couldn't get any worse. Legacy Bank was absorbed by Prosperity Bank effective 6/8/2020. Today is 6/10/2020 and I tried to use my debit card for the first time. No dice. I was already trying to be cool about my banking history which has disappeared, but now you're holding my money hostage? Customer service is nonexistent. I hung up after 35 the first time I called today. As I write, I'm 42 minutes into the second call. But hey, they understand that my time is valuable, so there's that. The reviews that say direct deposits are missing are giving me a panic attack. I've been on board with credit unions for over 20 years, but this will be what finally forces me to a real bank. It's a sad day.

We love Prosperity Bank! It has a home town feel and everyone knows your name, not to mention you…read moreare not inundated with fees. Quick responses, friendly staff and always very accommodating. Hoping the new Roanoke location has Saturday hours. Deb and Rick Ott

I love this bank! Every employee is always friendly and helpful. Even Before I opened an account…read morethere they were awesome every time I conducted business. Always a good experience working with them.

The Roanoke location is great! I have never had a bad experience in the 3 years I have banked…read morethere. I have utilized many services from credit cards to student loans for my kids, and have a home mortgage with them. They suggested I put my account into "portfolio" mode, and I get better interest rates on my accounts! It's never too busy there. I am now going to see them about refinancing my home.

35,000 was taken out of my account and they were unwilling to help me get it back this is not a…read moregood banking branch you will be Friday and they will not help you take care of what you need to take care of I would not bank at this Branch if I were you