I have been with MidFlorida for 15 years. In that time, I have had several car loans, a line of…read morecredit, a mortgage, a credit card, and recently a CD. I've not been super happy with how they have operated but when my CD term ended, they automatically renewed it. Instead of the almost 5% yield I was getting, they put it at 1.2%, which is absolutely ridiculous. It's my fault that I did not take note of the renewal date, but to drop it that low is unfair. When I called them to inquire, I was spoken to in a condescending manner. It's a quarter of a million dollars; 1.2% does not even keep up with inflation. They wanted a $2,500 penalty to cancel it and would not budge, so I paid it. Then, I transferred the money to another bank making 3.7% in a savings account, and I'm in the middle of closing everything down. It's very disappointing how they say they are a caring community credit union but are behaving like a large, impersonal bank. Shame on them; I'll take my money elsewhere.

I've been going to this bank for a long time they just recently changed manager her name is Taylor…read moreTalk about customer service this woman went way beyond to help me with my loan she took the time to listen to what I had to say not only did she correct the problem that I had with my car loan she also kept in touch with me all day just to see if my loan is being taken care of I can't tell you how much I appreciate You following through to make sure I am satisfied. Thank you so much Taylor we need more people like you in the workforce you are awesome

I visited the new TD Bank location in Land O Lakes today and had as great of an experience as other…read morelocations I had visited. I have been very pleased with having a bank that aligns with diversity and supports LGBTQ+ as a bank. My husband and I always feel very welcome and respected and we feel more than a number at TD Bank. Great customer service and the building is very modern. Highly suggest this bank! Aileen was great to work with and she was able to help us open a new account for a family member and open an additional checking account. She was personable and made the process super easy and stress free. Very accommodating and inclusive as well.

The staff in Land O Lakes FL was not professional and was discriminated against costumer in a case…read moreas follow. I made an appointment online (Sep 9 at 11:30 Am with Dawn Nelson at TD bank at 22711 FL-54, Land O' Lakes, FL 34639) and came on time, two associates was working with customers ( about 7 including me waiting in queue, as I said two already in the service with associates, I am the only one in the queue with an appointment online ahead and I don't know the two in service whether or not they made an appointment online or not but it doesn't matter but I was waiting ) and one of associates is Dawn Nelson supposing to meet with us on 11;30 am. I showed my schedule list in a printed-out paper to her. However, she was busy with one customer and said she was busy without further explanation, or not even asking us to have a seat and wait in lobby, etc. Then we seated and waited for our turn. But when another associate was finished with her customer, Dawn Nelson didn't ask her to take over my case, then I had to wait for more than 45 minutes after Dawn finished her serving with her costumer. Worse than that, during the 45-minute waiting, that associate switched three customers even one of them came later than me. More, when a new customer came and said he had an online appointment, the other associate took him in and did an explanation to people waiting in a line and said he made an appointment online and has the priority ( this happened almost same time when Dawn Nelson took over our case). Why didn't that associate do it during the time I was waiting? By the way, I complained to them two times during our waiting time, the first time I was very polite, second time a little angry. Their attitude was nonchalant, no words and no explanation. I think TD needs to train its staff.

We came in today to transfer a matured CD. Shea Brock was…read morevery helpful. She was friendly, efficient, and listened closely to our comments. Shea thoroughly answered all our questions and recommended appropriate options. We were pleased with the entire process from start to finish.

We went to have my name added to the safety deposit box and they will not allow my husband to add…read moremy name to the signer to get access to the box because my son was already added to the box as a singer. We offer to show him our marriage certificate and we're told they will not believe that it is true. Our son lives in a different state so we had to have him sign the paper and get it notarized before I, the wife, can be added as a signer. This is ridiculous and unacceptable!

If you ask me, there's no better bank credit union out there than Achieva. They have always been…read morethere for me even in times where I didn't know what I needed and they did and they helped me I'm staying.

This review goes for all of the Achievas in general and yeah I don't understand why this credit…read moreunion started limiting the amount of cash advances/quick cash loans that you can have. Whenever your strapped for cash it's as if they deny you everytime you try and take out a little bit of money for yourself. Also can't stand the fact that instead of getting paid on a midnight on a Thursday my check never deposits until 6 PM!! Probably better off banking somewhere else honestly.

Needed a notary, was told to wait in the seated area by the teller. After 10 minutes and not even…read moreso much as being greeted, acknowledged, a simple I'll be right with you I left. Zero customers in the bank, I guess socializing is more important than customer service. Do better

Worst bank ever. They ask so many questions. I just want to take money out of my checking account…read moreand they always ask me what I am doing with the money. It's none of their business it's my money. My husband went there to cash a check and they asked what he does for a living. It's none of their business.

Absolutely horrible customer service ... they never pick up the phone ... went twice in two days…read more...to do something so simple .. no banker returned a phone call to do a simple thing like make an appointment. And they are all still worrying masks ... unbelievable . I don't know who the branch manager is... but you guys are the worst branch I've ever interacted with

Tried to use my debit card from another bank to get some cash. Machine ate the card and said…read morecontact my bank to get a new card. Went inside to ask if they could help. "So Sorry" typical answer. Didn't ask any questions about how it happeded or which machine it was. I asked if they could open up the machine to give me back my card. "No, another company handles that. Asked what was the other company. "Sorry, can't tell you that". Absolutely no help at all and didn't seem to care at all. Just typical "no sorry". Don't use this Bank or ATM--Beware.

Bank of America really disappoints these days…read more Most locations are closed including the ones closest to me. You can't get a real person on the phone from a branch. The message says to check their website, which I did. Both their website bankofamerica.com/locations and a Google search show this location is open today. Feeling like I covered all options trying to confirm they were open, keep in mind, you can not ever get a person on the phone from your branch to confirm, I drove there. Of course when I got there, they're closed. It's Wednesday for gods sake, how is the bank closed? I guess it's par for the course for this fine business.

not really "full service" with no safety deposit boxes and counter personnel for a financial biz…read more Just adequate for CD's tho.

I have been a member & my whole family of 4 since 1992.... the service has been consistently going…read moreto the gutters with uncaring unprofessional staff. I suggest you folks do what I did & transferred all my accounts to Suncoast Credit Union with much much better benefits, much higher savings rates & just steps higher & classier than GTE. Years of loyalty mean absolutely nothing, ziltch, zero, nada.... so shameful. Go anywhere else but GTE.