I have been with MidFlorida for 15 years. In that time, I have had several car loans, a line of…read morecredit, a mortgage, a credit card, and recently a CD. I've not been super happy with how they have operated but when my CD term ended, they automatically renewed it. Instead of the almost 5% yield I was getting, they put it at 1.2%, which is absolutely ridiculous. It's my fault that I did not take note of the renewal date, but to drop it that low is unfair. When I called them to inquire, I was spoken to in a condescending manner. It's a quarter of a million dollars; 1.2% does not even keep up with inflation. They wanted a $2,500 penalty to cancel it and would not budge, so I paid it. Then, I transferred the money to another bank making 3.7% in a savings account, and I'm in the middle of closing everything down. It's very disappointing how they say they are a caring community credit union but are behaving like a large, impersonal bank. Shame on them; I'll take my money elsewhere.

I've been going to this bank for a long time they just recently changed manager her name is Taylor…read moreTalk about customer service this woman went way beyond to help me with my loan she took the time to listen to what I had to say not only did she correct the problem that I had with my car loan she also kept in touch with me all day just to see if my loan is being taken care of I can't tell you how much I appreciate You following through to make sure I am satisfied. Thank you so much Taylor we need more people like you in the workforce you are awesome

Terrible bank system. When they changed to Truist, I lost all ability to access my checking account…read moreonline to pay bills. This has been approximately 9 days. Yesterday, I went into the bank to speek with someone. They assured me I would have access in a few hours. It has now been 24 hours and I still do not have my checking account online. It is impossible to call on the hellp line because there is over a 60 min. wait. What should a person do? Change banks?

I have personally banked with another bank for 20 years and came across a couple of SunTrust…read moreprograms while managing the finances of my Spearfishing team here in Florida (they bank through SunTrust and I'm the Treasurer.) I was thankful to meet with Lisa Francis who was nothing short of amazing: Her personality, her knowledge and experience - a true expert at creating relationships through trust, credibility, and rapport. She helped me secure the best-case scenario in obtaining the finances I needed, and even made calls to clarify things directly to the bank. Lisa will be my first stop when I decide to refinance my home next year. I travel the country facilitating classes in creating customer experiences, sales performance, and other development classes. If you're looking for a financial solution, and you're looking for a partner to help you through all of the options, then look no further than Lisa at the Land O' Lakes SunTrust branch!

While everyone was friendly, the customer experience was tedious and unnecessarily drug out. When I…read morearrived at the branch, I stood for a while at an empty desk at the entrance. Eventually, a branch supervisor came out of an office in the back. I stated what I needed. She pointed to the cashier line and told me I had to wait in that line to be checked in. She could not be bothered to check me in at the empty desk in front of her. I had to wait in line to then wait in a chair to be seen by someone. She disappeared into the back office again. I am deeply familiar with fraud controls. I completely understand processes inside and out. THIS process is completely unnecessary. Whatever controls are met with a cashier checking me in could just as easily be accomplished by the branch supervisor checking me in. The customer experience at this branch ensures I'd rather drive an extra 20 minutes to go to another branch.

Tried to use my debit card from another bank to get some cash. Machine ate the card and said…read morecontact my bank to get a new card. Went inside to ask if they could help. "So Sorry" typical answer. Didn't ask any questions about how it happeded or which machine it was. I asked if they could open up the machine to give me back my card. "No, another company handles that. Asked what was the other company. "Sorry, can't tell you that". Absolutely no help at all and didn't seem to care at all. Just typical "no sorry". Don't use this Bank or ATM--Beware.

Credit unions are the way to go for military members and their family…read more They have lots of features on their website and mobile device. They have a few investment products for retirement they sell life insurance which is what I actually do for a living.

UPDATE: 9/23 - No card, no tracking, no idea where the card is. Was it ever printed? Was it ever…read moresent? Guess we'll never know. Went into the branch a few days ago and asked for the manager -- 2 hour wait. I was waiting for the joke, but guess what...it's me, for trusting that a reputable establishment would resolve an issue regarding my money, idk. Definitely should've checked the reviews before driving 40 minutes to this branch with the expectation that I'd get my issue resolved in real time. I'd like to start by saying a 1 star is generous. I went to get a replacement debit card on Friday, 9/6, because my chip malfunctioned. Before verifying that a card could be printed, Dillon both deactivated and destroyed the card that I had. So, printer is broken, I either have to wait indefinitely, or he can "do me a favor" and overnight it, I'll receive it on Monday, 9/9. Today is Wednesday, 9/11. No card. No tracking number. No record of it being sent to me. And, to add insult to injury, he didn't even properly reset my pin, so I'm walking around with a digital card that's getting declined because Dillon failed to do his job. Imagine having to go through all of the accounts your card is attached to, change the number, then find out the physical card doesn't exist, so the customer service line offers to "waive the fee" to send you a new card, thennnnnn, you have to do it all over again. I trust Navy Federal solely based on affiliation, which I now know makes me an idiot. Update from NFCU: Card wasn't even PRINTED until Monday 9/9, by someone with whom I didn't even interact when I went into the branch. Who is Diamond? Certainly not the white boy I dealt with...Not only was it not printed until Monday, they didn't even have the decency to expedite it, so now USPS has it and it will possibly be delivered by SEPTEMBER 19th. Approximately 9 business days after I was assured it would be overnighted. Imagine how pleased I am. I'd highly recommend NOT going to this branch, and based on the reviews, it ain't just me.

Really great bank for a customer service aspect. Staff is always friendly and easy to work with…read more They look out for you and are on top of everything I have asked. I do not personally bank with Wells, but the people at this branch work hard to change that!

The employees are always friendly here. The only problem I've had is that they don't have enough…read morepersonal bankers so you have to wait in the lobby for them to finish with other customers. This has been my experience the last 3 times I needed to see one of their personal bankers. (The folks at the desks)

Absolutely horrible customer service ... they never pick up the phone ... went twice in two days…read more...to do something so simple .. no banker returned a phone call to do a simple thing like make an appointment. And they are all still worrying masks ... unbelievable . I don't know who the branch manager is... but you guys are the worst branch I've ever interacted with

While doing business at PNC bank we received horrible customer service from the bank branch in…read moreWesley Chapel. What should of been a 5 min fix with closing a account is still unresolved and told that no one at the bank branch level can help resolve it. Pretty much blown off for the most part. Have been doing business with PNC for years but it seems like they are more interested in collecting fees and charging you for services, that should be no charge for administrative issues. This is the second time they were more then happy to make us pay for stuff that would be covered in other business, either by a manager or customer retention group. I don't think I will be using PNC anytime in the future.

I set up a business account here in November -- I wanted to build a interaction with them to see if…read moreI liked it. I do really like the bank and the service that I have received there. The banker whom I've spoken with has been great so far. They have a very good system going -- one day I had to bring a copy of a document in and the banker I'd been dealing with wasn't available. A woman saw me sitting and intercepted to make sure I didn't need to wait long. My only con is that there aren't enough locations or PNC ATMs around town.

Worst bank. Let someone fraudulently Open an account then made me do a bunch of paperwork to…read morecorrect the issue then promptly forgot and lost the paperwork and sees all the money that I had put in the bank returned the money a month later so I decided I'm just not going to deal with him anymore so I go to pull my money out and they charge me $25 for closing my account earlyWould never recommend this bank to anyone anywhere ever terrible place

Just came from this branch and Jeremy Gustafson was awesome. he was very helpful. he answered all…read moremy questions. he took the time to work with me. we need more people in the world like him

I was ready to drop BOA after the crappy service I'd received out of state. Then I came here,…read moreoutstanding customer service from all staff. Changed my mind about BOA, think I'll stick around.