I visited the new TD Bank location in Land O Lakes today and had as great of an experience as other…read morelocations I had visited. I have been very pleased with having a bank that aligns with diversity and supports LGBTQ+ as a bank. My husband and I always feel very welcome and respected and we feel more than a number at TD Bank. Great customer service and the building is very modern. Highly suggest this bank! Aileen was great to work with and she was able to help us open a new account for a family member and open an additional checking account. She was personable and made the process super easy and stress free. Very accommodating and inclusive as well.

The staff in Land O Lakes FL was not professional and was discriminated against costumer in a case…read moreas follow. I made an appointment online (Sep 9 at 11:30 Am with Dawn Nelson at TD bank at 22711 FL-54, Land O' Lakes, FL 34639) and came on time, two associates was working with customers ( about 7 including me waiting in queue, as I said two already in the service with associates, I am the only one in the queue with an appointment online ahead and I don't know the two in service whether or not they made an appointment online or not but it doesn't matter but I was waiting ) and one of associates is Dawn Nelson supposing to meet with us on 11;30 am. I showed my schedule list in a printed-out paper to her. However, she was busy with one customer and said she was busy without further explanation, or not even asking us to have a seat and wait in lobby, etc. Then we seated and waited for our turn. But when another associate was finished with her customer, Dawn Nelson didn't ask her to take over my case, then I had to wait for more than 45 minutes after Dawn finished her serving with her costumer. Worse than that, during the 45-minute waiting, that associate switched three customers even one of them came later than me. More, when a new customer came and said he had an online appointment, the other associate took him in and did an explanation to people waiting in a line and said he made an appointment online and has the priority ( this happened almost same time when Dawn Nelson took over our case). Why didn't that associate do it during the time I was waiting? By the way, I complained to them two times during our waiting time, the first time I was very polite, second time a little angry. Their attitude was nonchalant, no words and no explanation. I think TD needs to train its staff.

I have been with MidFlorida for 15 years. In that time, I have had several car loans, a line of…read morecredit, a mortgage, a credit card, and recently a CD. I've not been super happy with how they have operated but when my CD term ended, they automatically renewed it. Instead of the almost 5% yield I was getting, they put it at 1.2%, which is absolutely ridiculous. It's my fault that I did not take note of the renewal date, but to drop it that low is unfair. When I called them to inquire, I was spoken to in a condescending manner. It's a quarter of a million dollars; 1.2% does not even keep up with inflation. They wanted a $2,500 penalty to cancel it and would not budge, so I paid it. Then, I transferred the money to another bank making 3.7% in a savings account, and I'm in the middle of closing everything down. It's very disappointing how they say they are a caring community credit union but are behaving like a large, impersonal bank. Shame on them; I'll take my money elsewhere.

I've been going to this bank for a long time they just recently changed manager her name is Taylor…read moreTalk about customer service this woman went way beyond to help me with my loan she took the time to listen to what I had to say not only did she correct the problem that I had with my car loan she also kept in touch with me all day just to see if my loan is being taken care of I can't tell you how much I appreciate You following through to make sure I am satisfied. Thank you so much Taylor we need more people like you in the workforce you are awesome

I've never had a bad experience with this branch. Their customer service is always smooth and easy…read more They are always courteous and friendly. If I have any questions or problems they are right on top of it.

Waiting to open up an account for my personal and business accounts. Everyone has been super nice…read moreand customer service at this point is certainly up to par!!

Asked about my private banking account. They told me no one will be there to help so I should call…read morean online banker. Poor customer service. Not a personal bank.

I drove up to pay a bill and the teller, wearing tons of makeup and chewing gum, didn't even greet…read moreme. She was wearing a name tag that said, "I'm saving for" and underneath was written, "more makeup." I used to work at a bank and I don't get some of the unprofessionalism. Once I said hello and said I wanted to pay on my bill, and gave her my credit card and ID, she said, "Would you like to pay that out of your account?" I let her know I didn't have any other accounts and would be paying cash. She wanted me to show her the cash...huh? I started to suspect she was very new, or high, after several more nonsensical statements that I'll just get more irritated if I get into it. I'll stick to my local chase.

I came in to open an account for my son and was immediately welcomed by Carrie, Gus, and Kevint…read more The entire team created such a warm and inviting atmosphere--from the friendly energy to the music and even the thoughtful touch of offering bottled water. Ms. Carrie provided exceptional service and took the time to walk us through every step, making the process feel easy and stress-free. Since my son is a minor, I also opened an account--and I can honestly say I feel great being part of a credit union as welcoming and supportive as Tampa Bay Federal. Experiences like this truly set them apart.

Josie is amazing always friendly and helpful. I've been with credit union for 20 plus years…read more Vanessa also rocks!!

Not recommend. Poor Customer Service and long wait times on…read morephone... Satisfaction is not guaranteed here... Semper-Fi

Obviously great management. The staff is so awesome at this office. This is a very inviting…read morelocation for a totally awesome credit union. We've been banking here for over 10 years and never an issue.

Absolutely horrible customer service ... they never pick up the phone ... went twice in two days…read more...to do something so simple .. no banker returned a phone call to do a simple thing like make an appointment. And they are all still worrying masks ... unbelievable . I don't know who the branch manager is... but you guys are the worst branch I've ever interacted with

Credit unions are the way to go for military members and their family…read more They have lots of features on their website and mobile device. They have a few investment products for retirement they sell life insurance which is what I actually do for a living.

UPDATE: 9/23 - No card, no tracking, no idea where the card is. Was it ever printed? Was it ever…read moresent? Guess we'll never know. Went into the branch a few days ago and asked for the manager -- 2 hour wait. I was waiting for the joke, but guess what...it's me, for trusting that a reputable establishment would resolve an issue regarding my money, idk. Definitely should've checked the reviews before driving 40 minutes to this branch with the expectation that I'd get my issue resolved in real time. I'd like to start by saying a 1 star is generous. I went to get a replacement debit card on Friday, 9/6, because my chip malfunctioned. Before verifying that a card could be printed, Dillon both deactivated and destroyed the card that I had. So, printer is broken, I either have to wait indefinitely, or he can "do me a favor" and overnight it, I'll receive it on Monday, 9/9. Today is Wednesday, 9/11. No card. No tracking number. No record of it being sent to me. And, to add insult to injury, he didn't even properly reset my pin, so I'm walking around with a digital card that's getting declined because Dillon failed to do his job. Imagine having to go through all of the accounts your card is attached to, change the number, then find out the physical card doesn't exist, so the customer service line offers to "waive the fee" to send you a new card, thennnnnn, you have to do it all over again. I trust Navy Federal solely based on affiliation, which I now know makes me an idiot. Update from NFCU: Card wasn't even PRINTED until Monday 9/9, by someone with whom I didn't even interact when I went into the branch. Who is Diamond? Certainly not the white boy I dealt with...Not only was it not printed until Monday, they didn't even have the decency to expedite it, so now USPS has it and it will possibly be delivered by SEPTEMBER 19th. Approximately 9 business days after I was assured it would be overnighted. Imagine how pleased I am. I'd highly recommend NOT going to this branch, and based on the reviews, it ain't just me.