So happy I found them! Martin went over and beyond to match my pre-existing floors downstairs and…read moreRoman installed white oak upstairs and perfect stairs, railing! Very professional and cleaned up daily. Showed up on time and made sure we were completely happy! Which we are ecstatic!! This company knows floors and I can not sing enough praises for them and their work ethic! A+++

Prompt and professional, Martin showed up ready to work and got our project done exactly as…read morerequested. We needed a few laminate planks replaced and he was able to do it in just an hour and a half. Great quality work for a reasonable price. Polite and easy to talk to and work with and explained the best options for fixing my issue. Thanks Martin!

Luther came to help replace all the flooring in a 2700 sq ft house to assist in getting it sold…read morefor elderly couple. He travelled over an hour to pick up the luxury vinyl plank tile so we did not have to wait for it to be shipped. He really knows his stuff on floor installation and did an excellent job. Great temperament and nice guy. The price was extremely reasonable. The house was under contract within days after Luther finished the installation. Highly recommend this business

communication just stopped. Multiple discussions via text as well as sending texts. Then it all…read morestopped.

UPDATE - READ BELOW:…read more I'm really disappointed because we had a great experience with Bob's in Wesley Chapel before. Carpet installation finished earlier today. Every room has loose edges that lift away from the subfloor and padding. Some of these areas are several feet long. Other areas in the center of the floors can be tented several inches up with a light pinch of the material between my fingers. Carpeting on the stairs is also extremely loose with several areas that area are entirely unsecured by tack strips or adhesive. This was not the case for the outgoing carpet. Both kids bedrooms have loose material, frayed edges and visible rippling/bubbling of carpet over the subfloor. It's unsightly but worst of all it's unsafe. Loose carpet on stairs is a major trip hazard and we have children. The entire job must be redone to repair the unacceptable worksmanship. It's a major inconvenience for my family and I won't be paying the balance until it's done right. I couldn't leave a message at this location because there's was no way to do so. Line just rang and rang as of 330p Tuesday afternoon 8/29. UPDATE - 9/21 Install team for the carpet RE-INSTALLATION arrived without enough carpet to properly repair all the issues the original installation team caused. GM from the store Debra M clearly told me and my wife that the "entire [carpet] would have to be replaced" to account for all the messy seams, frayed edges and loosely secured material. Today, the installer arrived with a complicated handwritten chart that detailed how to deconstruct the carpet and patch it back together so that all areas needing attention would be recovered. Only a minimal amount of new material was ordered because leadership determined it was better than replacing everything (as was explicitly discussed with me at the outset of this nightmare). The very competent installer quickly concluded the new, cheaper, solution was inappropriate and, in fact, impossible given the nature of the mistakes he was charged with fixing. In short, he did not have what he needed to get the job done because someone at Bob's had decided to cut corners and take a shot at fixing things on the cheap. They've wasted my time and theirs and will still wind up replacing all of my carpet, but heaven knows it will take weeks to months. I've contacted corporate and begun the process of escalation. My review remains 1 out of 5 stars.

Debra has been great to work with since the initial phone call. She answered all our questions and…read moreeven made the effort to come to our home to measure and bring carpet samples. The fact that she visited our home vs us coming into the store shows how willing they are to make customer experience the best. From there we had carpet installed the next day. The gentlemen were extremely kind and did a fabulous job. Would recommend and use again

I was installing overhead racks in my garage when I realized I needed some help. I posted the…read moreproject on Yelp and Yess quickly responded and provided a competitive estimate for the job. They were also available quickly, which was great with the upcoming holiday, I needed this project done ASAP. They were punctual and very polite. The work did take a bit longer than expected, though they worked non-stop until it was done. In the end they even honored the quote, but I added a bit on top just because they responded reasons to my requests. They installed two 4' x 8' static racks over the garage door, and two pull-down 4' x 4' racks. Happy with the results!

So far communication has been on point and he has found a solution to my problem and I have ask him…read moreto come and complete the work.

STAY AWAY. They have a high employee turnover rate, I've had to deal with 3 different "project…read moremanagers" since my project started and no one is on the same page. Communication is very difficult with them. They tell you their work is warrantied and but then find any excuse to not fix their mistakes. We had LVP laid and twice they've had to replace the transition strips and they're still coming up because their team doesn't know what they're doing.

hired Perfect Choice Flooring to replace the carpet in my bedroom with tile. The experience was…read moreincredibly frustrating from start to finish. After paying a 50% deposit on July 10, I was told I would be scheduled immediately. That didn't happen. I had to follow up multiple times just to get a start date. Communication was poor and unprofessional, with broken promises and missed callbacks. The crew finally arrived on July 29. The tile was installed with an extremely thin grout line--something I was never asked to approve but chose to accept. They said they would return the next day to grout and then come back the following day to move the heavy furniture back, which was the agreement I had in place with their representative. Instead, they grouted the next day and replaced the furniture less than an hour later, ignoring the recommended 24-hour grout curing time. When I called the project manager, his dismissive response was, "What do you want them to do?" The crew came back to remove the furniture, clearly annoyed, and became argumentative and disrespectful in my home. One even said they used a thin grout line specifically so they could move the furniture sooner. Later, I was contacted by someone in management, Jonny Sibrian, whose tone was equally rude and condescending. I explained I was arranging a third-party inspection to ensure the tile wasn't damaged due to rushed furniture placement or the use of vinegar (an acidic cleaner that can harm uncured grout). Instead of understanding, he accused me--twice--of trying to avoid paying my bill and even made a veiled threat. I've always paid for quality work, and I fully intend to pay the balance if the job passes inspection. But the lack of professionalism, poor communication, and disrespect I experienced with this company were unacceptable. I would not recommend Perfect Choice Flooring to others based on how I was treated or the quality of their work.

Love these folks! They did our entire house in just a week. They didn't nickel and dime us like one…read moreof the big box stores was going to do. Everything was included in the price. They were even able to float a floor that was higher than the rest of the floor down so you can't even tell the difference! Everyone was professional, they worked quickly and were very responsive to our questions. If you need floors, don't go anywhere else!

We ordered two rooms of carpet done and the Twin Brothers Flooring staff came through like a…read more champ! Love the result. No hidden fees, quick, skilled & professional workers that arrived on time. Took all the old carpets and padding along. 5 stars for them all !

I can't speak highly enough about this Mom and Pop business. They are quick with a response to your…read morecall, show up on time both for estimate and install, and best of all do excellent work in a timely fashion. All in all they do the best to provide one hell of a top notch customer experience. I must say that after my first initial contact with Justin and Kelly they were right off the bat incredibly helpful and knowledable with my flooring dilemma. They were quick with all the answers I needed to hear in respect to the replacement of some flooring, as well as a very respectable price quote which included removal and install. One thing that I loved was that they did not seem to nickel and dime you on every little aspect of the job. It was a all included price quote. I am so happy that I choose Puzzle Piece flooring and in the end we had a beautiful and professionally installed floor. I absolutley recommend these guys for what ever your flooring needs may be. So Give them a call you won't be disappointed.....

Nothing but good things to say about Justin and Kelly. Everything from the start was nothing but…read moreprofessional. They showed up on time each day and went right to work. They worked very efficiently. They cleaned up everything as they went. Had all the old flooring removed and the new laminate laid in a total of three days(one for the removal and two for the install). The estimate was all itemized so there were no surprises. I feel like their prices are very reasonable. Plus they are just super nice people. Would definitely recommend.

We are redoing our floors and someone recommended this place to us. I am so glad they did. Great…read moreservice, prices, and tile selection. I will recommend them to anyone looking for flooring services.

We don't usually leave reviews, but this experience was too frustrating to ignore…read more We started working with Joey at Flooring Master after closing on our home on June 20th. Since we were relocating from out of state, we wanted the flooring done before we arrived. We even had our realtor leave a lockbox so measurements could be taken in advance. We finalized the details and paid the deposit on June 26th -- then communication completely dropped off. No updates. No responses to follow-ups. Nothing. My husband finally drove down to Florida on July 7th to figure out what was going on -- only to find that demo had just started, two weeks later. Worse, the wrong areas were demoed, including our kitchen, hallway, and bathroom, which delayed work on our daughter's room. That alone made this experience extremely stressful for our family. Installation didn't begin until July 14th, and our furniture (already delayed and sitting in storage) was scheduled to arrive the 18th. Flooring was incomplete, and we were told if we delayed furniture again, they couldn't guarantee a future delivery date. We ended up picking up additional materials ourselves on July 21st, just to keep things moving. I had to call again on the 23rd to find out when they'd finish. They finally came on July 26th to complete the last room. The crew was friendly and the floors look nice now, but we had to ask them to reinstall all the doors and finish the master bathroom. The lack of communication throughout this entire process was unacceptable. We still have more rooms to do, but we will not be using Flooring Master again. We can't recommend them to anyone.