Folks, this company is money hungry and not fair. I rented an office space for one year, ending July 31, 2023. They charged a two month deposit ($1750) Up front It has been almost 60 days but my deposit has not been returned to me. They keep saying that they processed it almost one month ago. They will not accept any other payment form but credit card, and they withdraw the rent 14-days before the first of the month. If you use their furniture, they will charge you almost $400 at the end of the lease for using the furniture, but won't inform you at the beginning of the lease. If you don't cancel renewal of the lease 2 months before it expires, they will automatically sign you up for another year lease, and pursue you for payment. Horrible experience and I am looking into legal action now. Stay away from Regus at all costs. read more

Been a client for 4 years. Very corporate, hit-or-miss employees. Only about $ - initial sign up is promising but regret ever signing up with this company. Been in commercial real estate with class A office experience over 15 years and this company is the type you stay away from. read more

After being at other offices with rude staff who hate their jobs this was like a breath of fresh air. Emily had a friendly and positive attitude. Always has a smile and something nice to say. She was accommodating and responsive to my needs. She even remembered that I forgot my power cord and handed it to me as soon as I walked in. Exceptional service should be rewarded! read more

Agree with Karin S. Very misleading. Signed up for a 6 month membership, however they would not terminate my agreement at the end of the term and are forcing me to pay additional months for services not used. There were no issues with Regus continuing to process my credit card each month when they shutdown the office for two months due to COVID. I didn't complain as we all went through this in the world, however, for them to not terminate my agreement per the date on my agreement is unethical. In addition, the Brea facility is very outdated and isn't prepared to manage the COVID situation. I had to call in and meet someone at a specific time instead of showing up when I needed to use the office. Customer service has been very disappointing. read more

I started a location with Regus in Torrance and it went flawlessly and thought wow....this is easy. So we opened another location in Diamond bar and it has been a nightmare from the start. First off you can call and set up a new account with someone but they will not cancel the contract over the phone, you must put a request on line. I noticed immediately I received all sorts of charges being invoiced and called my contact and asked him what was going on. He said he couldn't help and I would have to call the help desk....so much for a buisness relationship. I called the help desk and they couldn't find my information even thou I had an account for over a year with them.i called back Richard our saleman and he then directed me to the service center person and I spoke to a lady there that noticed errors and I received a 195.00 credit and asked me to update my profile with a credit card which Richard was supposed to do for us. So I set up automatic payment and thought we where good. Then we start getting harrassing calls from Tania at the collections department about money owed even though we had a credit in our account. We tried explaining to her to look into the account for the credit. She stated I would have to go to the help desk to get the credit. Tania wouldn't help with the credit but kept asking for the money even thou we had a credit card on file and a credit for 195 in our account. How stupid can we get. I called Maria from the help desk and angry at this point she tells us she sees the problem and she will get a supervisor to help her and call us back. No call ever came from Maria, but Tania called us asking for the money again, even thou we have a credit of 195 and a credit card on file. We have decided to cancel all contracts with Regus. One last ditch effort I call our diamond bar location and no one could be reached as they where out of the office and a lady from the West Covina (same company Regus) couldn't help us or get someone to call back. I asked for her last name she wouldn't give it. I asked for an initial she wouldn't give it. I asked for an employee identiting number she didn't have one. We spent about two thousand dollars setting up on advertising with the new address and within 4 months from start to now I spoke to 8 different people from different departments. I asked for supervisors to assist and only entry level people would tell me they are not available. They over charged me several times twice for the set up and late fees endlessly and I made ever bit of effort to get this fixed. There organization is mixed and has no flow chart when then are not right. It's clear they set it up this way because its a way they make money...kind of like sharks feeding on bad credit. I've decided to end my business with them and file a small claims suit to recoupe money lost. Be aware of this company. Jason 1st Stryke Pest Control read more

DO NOT USE REGUS! THEY WILL MISLED YOU, OVERCHARGED YOU AND THEIR CUSTOMER SERVICE IS THE WORST I HAVE EVER SEEN. I open 3 virtual offices accounts with them and they tricked me into signing a contract while giving the wrong information, after that they overcharged 2 of my accounts with mail forwarding i did not request or use, when try to call i gave up after waiting more the an hour and decided to leave my number for a call back which was never responded, i then tried to email which was responded after a week but credit was not given so i tried again but after i saw i get no resolution i open a dispute on which this scammer charged me additional late fee, i mean REALLY??? i open a dispute after luck on communication for overcharging me and you have the nerve to charge me for that? Lousy company- the worst i even delt with. I will make sure to spread the word on them as well as open bbb and consumer affairs reports so more people will be aware on the scam business Regus running. BTW im not the first or the last its a systematic thing for them and this is why there's a website open just to warn people from them: regus-sucks.com read more

Terrible and unprofessional. Signed up for their virtual office which allows me a certain number of hours each month. Sounds great IF YOU CAN RESERVE A SPOT!!! They oversold the offices so that all that was available were conference rooms (yet they heavily marketed their offices and I needed an office) or I was told that I would have to go to another Regus property. Even worse, when I cancelled my lease, THEY CONTINUED TO CHARGE MY CREDIT CARD, even after receiving an acknowledgement that the lease was officially terminated. They are supposed to help your business, not add another layer of stress. Stay away! read more

My company recently leased 2 office spaces from the Regus Business Center located on State College Blvd. in Brea, CA. We have found the location to be very convenient for our employees and clients alike. Regus has created an efficient work environment that fits all of our companies needs. We are freeway close with numerous restaurants and retail facilities nearby. The Regus staff is very friendly, yet professional. Numerous amenities are available to us onsite in addition to a cafe with indoor and outdoor seating and access to an onsite gym. The exterior landscaping provides a tranquil environment with numerous seating areas to sit and relax. read more

I have been using the day office and conference room in Brea center and I really like their customer service. The staff here is very professional and polite and it's fairly easy to book an office. However, due to the construction of the parking building, it can be very hard to find a parking unless you will be only using the office/conference room for less than two hours and you can use the visitor's parking space. read more