Very friendly staff and more than fair pricing. Had several estimates completed and Stan not only…read moregave me the best pricing but better energy efficient equipment compared to other proposals. Which was important to me with energy cost rising and expected to rise in future. I had complete HVAC system completed which took I'm guessing 6 hours. Was completed professionally and cleaned up when they were finished. Installers briefly went over thermostat and was given all manuals for equipment installed.

Three Mondays ago, I discovered a sewage backup in my partially finished basement. I called…read moreShrewsbury Plumbing & Heating and reached them right at the end of the day. A crew responded and cleared the line by plunging the outside clean-out. They were on site for about 30 minutes, and the visit cost $180. I appreciated their quick response and the referral to a restoration company, which arrived within three hours to begin cleanup. Unfortunately, last Thursday night--after a week-long restoration process--the same problem occurred. The next morning, Shrewsbury Plumbing & Heating returned. They snaked the main drain and restored flow. I asked whether there would be a charge since this was the same issue occurring so soon after their first visit, and I was told to call Stan on Monday when he returned from vacation. That visit cost $279. This Tuesday, yet again, we experienced a sewage backup. I called and spoke with Stan, who informed me that the company does not guarantee sewage backup repairs. I asked why a camera inspection wasn't done during the first or second visit, and he explained that they first attempt less involved methods. In hindsight, the initial response amounted to short-term fixes that did not identify the root cause--while generating additional service charges. On this third visit, the crew worked hard and ultimately used a camera to discover a stick lodged in the main drain, which they removed. This visit cost $444. I understand that not every issue is obvious on the first attempt. However, when I call a professional for a problem I cannot resolve myself, I expect that the goal is to fully diagnose and eliminate the cause--not to take incremental steps that allow the condition to recur. I am a career firefighter, and when someone's house is on fire, we take extra measures to prevent a rekindle. That is part of delivering competent and responsible service. Given the nature of a main sewer line blockage and the costs involved per visit, camera inspection should be a standard early step--not a last resort after multiple failures. My criticism is not aimed at the technicians who came to my home; Steve and Nate, in particular, were professional and worked hard. My concern is with management decisions and the lack of clear procedures that prioritize resolving the issue correctly the first time. If a camera had been used during the first visit, this issue could likely have been resolved immediately--saving significant time, stress, and expense. I am writing this review to encourage a more customer-focused approach moving forward. The rating associated with this review reflects management practices, not the field crews who responded.

We had this company come to our home as part of our home warranty and Mike and his crew were…read morefantastic in EVERY aspect. Don't let any of these false reviews fool you. You won't find many companies that are honesty , trustworthy and affordable!! Dont hesitate reaching out to them !! Kathy in the office is a very friendly and knowledgeable part of the crew. 5

These guys are my go to - ask for Mike - I believe he and his family run this place but he's been…read moregreat. It took me several bad experiences and looking around until I landed with this group and now they are all I use. Really fair prices but the real gold here is working with him - he explains everything, he's really clear with what the situation is and what he recommends and, when possible, I feel like he's given me options with the pro's and con's of each... now I just go with whatever he recommends because the trust is there.

We had an outstanding experience with Ranck from start to finish…read more Our Heat Pump went down, the technician came out the same day. The office staff was professional, friendly, and kept us updated on the arrival time- which I really appreciated. The technician thoroughly diagnosed the issue, explained our options and was able to replace the failed parts. after providing us a quote for all cost necessary. no pressure, no up-selling. Fair pricing for high quality workmanship, I highly recommend them to all my family and friends.

I was disappointed with my experience contacting Ranck…read more I called to inquire about wet line disconnect services for a commercial property that is scheduled for demolition. Since this service appears to be listed on their website, I simply asked whether they perform that type of work. The representative immediately told me "no." When I mentioned that their website suggests otherwise and asked if she could verify with someone, she placed me on hold and returned asking for my name, company, and whether I was a third party. I explained that before providing all of my information, I just wanted confirmation that Ranck actually performs the service. Instead of answering the question, she insisted the answer was contingent on those details. I asked whether those questions had any bearing on whether the company offers the service at all, and she again stated that the answer depended on who I was. As someone calling about what could have been a significant commercial project, I found the interaction frustrating and unwelcoming. A simple, "Let me check and confirm whether we offer that service," would have gone a long way. I ended up thanking her for her time and chose to not pursue the conversation any further the whole experience was just very distasteful.

I got a brand new furnace! Great service and excellent price! Chris was a very helpful and friendly…read morethroughout the whole process.

Called these guys for a furnace that wasn't keeping up with the thermostat setting. They showed up…read moreon the same day. They gave me an approximate time and then called me half an hour before they showed up. Chris O. Showed up right on time. He put on foot covers so that he didn't track anything into the house. After a very thorough evaluation of the furnace he found the problem. He continued his examination to make sure that there were no other issues. He was very courteous and professional. Great experience.

Brandon was so quick to respond! Normally when I call any type of repair person, they tell me the…read moreearliest they can help me is days later. Brandon arrived 30 minutes after I called!! That type of service is unheard of today. He also not only fixed the existing problem but addressed ones that could have developed over time. Brandon is now my go to plumber!

Not trust worthy. The Tech, who is not the owner put in a black matt kitchen sink system with side…read moresprayer about a little over a year ago. The sprayer hardly ever worked properly and I just let it go as we were busy moving in to our new home at the time Fast forward a year and I had enough of the problem. I call the Tech back and he takes the sprayer out to his van and less than two minutes, God knows what he did to it out there for a 40$ hit. He leaves and it still is not corrected. After numerous texts and states to me that the system installed was cheap. Apparently his memory failed him, as he was the one who bought the very cheap system and installed it for a rather hefty price. After his rude call to me, I just let it go and I purchased ,out of pocket a new Moen sprayer hand. Benjamin Franklin said that, "Honestly is the best policy". Always be sure to get receipts and paper work for work done which for some strange reason, they just do not supply?

We had a great experience with a less than great issue at our home. Sean & his crew were…read moreknowledgeable, personable & communicated well in terms of when they would arrive & did not detour from that plan. I appreciate a contractor that communicates & delivers what & when they say they will. You get that with SA Way - I highly recommend!!!

two guys showed up on time...they came up with a workable solution to install a water purification…read moresystem....finished the job in a little over 2 hours. They were knowledgeable and reviewed instructions after to job was completed. Would definitely hire them again.

Quick timely friendly and got it done. I would use them whenever you need anything. I was very…read moreimpressed for sure.

We used Anderson's A1 Plumbing to replace a hot water recirculator pump. They called 30 min. Prior…read moreto arrival, assessed the issue quickly and answered all questions. The second appointment was just as professional and prompt. We've dealt With several plumbers/service/repair people recently and haven't had luck. I'm glad we found AA1P. Will be our go to moving forward.

i figured I would stick with someone local. The receptionist was very nice. She said the owner…read morewould like me to send pictures of the place where the water system would be installed...I did so and she called back to say that he would quote the job off of the pictures. I sent pictures and never heard back. After a few follow up phone calls and promises that a quote would be coming...it's over a week later and still no quote. I hired S A Way Plumbing and Heating and did the job same day and took a little over 2 hours. I got a quote from Brubaker Plumbing and they said it would take two days...at least $1,000. S A Way Plumbing and Heating charged $95 hour. You do the math!

Buyer Beware. I had a couple plumbing issues pop up, nothing too major. I went online to find a…read moreplumber, figured I'd look small & local. I asked for a quote from Snyder's, they came back with $650-$750, which to me was a bit high, but I figured $750 was worst case scenario. Longer story shorter, I got invoiced for $983. "If it's going to cost more, we'll let you know beforehand". That never happened. I contacted another contractor who said there's no way that job should have cost as much as I was invoiced. Now they did have to come back a second time because my out-of-the-box pump failed and needed to be replaced. Ok, I get that, 2nd trip needed, but an original 2-3 hour job, I got billed 4.5 hrs. Ok, I can let that go because of the 2nd trip. But where I took issue was the materials charge. I looked at the parts list and decided to check prices thru Home Depot & Lowes. It added up to right around $150. I got charged $465 for materials. Now if my price is $150 from a big box store, what do you think Snyder's is getting charged as an in-industry business who bought from a supply house? So their markup is over 300%? That's BS. Plus I was charged for 2 10' pcs of pipe where they only needed 1'. Think they threw the other 9' away? So I called them on these prices, got a response (eventually), and here we are. I paid their bill, but it doesn't mean I'm not going to speak caution for the next unsuspecting person looking for plumbing services. While their face-to-face interactions were fine, it's the business practices and after-the-fact pricing that has me writing this negative review. Save me the do-it-yourself diatribe, there was no way that was a $983 job. There's reasonableness, and then there's price gouging. You decided to go for the money, so you got your money, but I'll be sure to let people know to look elsewhere. Reputations and word-of-mouth still mean something in a small town.