I called this morning (we are current customers) regarding a problem with my dishwasher. The person…read morewho answered was kind and very patient, telling me that I needed to look for appliance repair. I apologized, and she told me not to worry; she also recommended a place to call. Great customer service and great business cooperation. Mentioned this on Facebook as well this morning. She couldn't help me directly, but I was well guided with kindness. Thank you!

Mount Wolf PA - Very disappointed in recent service. I have been a customer for 19 years and they…read moredon't care they are losing me over a $160.00 repair charge that we should not be responsible for. The filter sheet metal housing was bent and damaged and the only people replacing the filters was Klings for the past 19 years. Maybe they should check their records more throughly. During the last PM, their technician jammed the filter in, causing it to catch on the fan - AC stopped working. This could have damaged the unit. Maybe the technician should have fixed the problem first and I wouldn't be blamed for the damage. Find another company to use.

Our A/C system needed a new part and Mike came and took care of it with a fast turn around. He…read moreeven set up the system to make it more convenient to retrieve the filter and replace it. I'm a happy camper :)

Had several issues with plumbing in my home. Wanted to hire a local team with reasonable prices…read morethat would do a good job. I got all this and more with this company! On time, very professional, explained everything to me throughout the process and came up with an honest price. I will always use this company thanks to the outstanding service I received. I would recommend them to anyone! (They also found lots of past mistakes made by other companies and were able to redo that work for me as well. It was disheartening to see how much other companies got over on me)

Both the price and installation of my full HVAC (AC and heat) exceeded expectations. What I find…read morevery odd, and generally very poor practice, is since my install, I have not heard a thing from the company. No email. No call. No letter of thanks. Nothing. That is unacceptably poor customer service. Really guys?

From MY expeience with them, Excellent company from initial diagnosis, to sales rep, to install…read morecrew to follow up. All called ahead to confirm arrival time, all within designated window, and all had picture I'd on text of person/s coming. Will use again for HVAC issues and maintenance.

I am very disappointed with my experience with Leaps & Bounds. After purchasing a brand new HVAC…read moresystem, I expected a smooth installation and a working unit at the end of the day. Instead, the installers were here all day and still had issues with the brand new unit, leaving me without AC on a very hot day. It made being in the house very uncomfortable. Although the installers were nice, that was the only good part of this experience. The company offered to pay for a hotel, but because of other responsibilities, it was not a practical solution. What made matters worse was the lack of communication afterward. I was told technicians would arrive at 10:00 a.m. the next day to troubleshoot the problem, and I made sure to be home. By 10:45 a.m., I still had not heard from anyone. No call, no update, nothing, until I reached out to them. The new technicians finally arrived at 11:45 a.m. For the amount of money a new HVAC system costs, this level of inconvenience and poor communication is unacceptable. Nice technicians do not make up for a brand new system not working and the lack of respect for a customer's time.

We had a nonfunctional AC system. Brandon came out and diagnosed a compressor issue and recommended…read morefixing. We had him price out fix versus replace and decided to replace. Brandon and his son did an excellent job. They got us up and running with a new system quickly. We've used his services before and are appreciative of his no nonsense demeanor. He does not try to upsell and gets the work done!

Sincerely care about their customers, they actually go out of their way to make sure the customer…read moreis happy and not broke at the end of the day. I can't say enough good things about this company and the people that work there!

Extremely polite, very professional, helped make a horrible day with our plumbing issues get way…read morebetter. Will only be calling them for any plumbing needs and wish they did more than just plumbing for how easy and incredible they were.

I recently moved to PA from AZ and discovered the home I purchased needed a gas line run to the…read moredryer. Also, I needed to the replace the 16 year old water heater and two toilets. I requested a quote and was satisfied with the cost based on materials and labor. As covid was still an issue, scheduling took some time but was worth the wait. When the crew did arrive, they accomplished all of the tasks including the replacement of worn, aged toilet flanges and ensured all equipment was in working order when finished. In addition, they showed me how to set the pilot on my gas fireplace (no charge) and walked me through all of the equipment features and what to do if there was an issue. To date (6 months later) everything is working and I am satisfied the company and crew understood what to do from start to finish.

In October of 2024, I had Stepp Heating and Cooling installed a complete unit in my home in…read moreMiddletown. Jim from Stepp Heating and Cooling installed a new all electric heating system. The Air Handler and Outside Heat Pump. Jim installed the unit in a day with no issues. His work is highly regarded and the installation is clean. His price is really reasonable. The most important aspect of the service was he cared about the customer. This month I had a service call on a Sat., and Jim was at my home on Sunday to resolve the problem. Listen to ME. When you need heating and cooling work done it's hard to find a trust worthy contractor. But Stepp Heating is reliable, honest and dependable. Call him for all your Heating and Cooling issues. Thanks Steve Jefferies Thanks Steve Jefferies

I am a customer for life. I called James Stepp when my furnace wasn't working right. He came…read morequickly and found the issue left by my previous heating contractor. He promptly fixed it and the cost was very affordable. I've had him back again to do some duct work. He does excellent work and is very personable. I highly recommend this company.