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    Reichert Bus

    2.0 (3 reviews)
    Open Open 24 hours
    Updated 1 month ago

    Services - Reichert Bus

    Routine automotive maintenance

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    Smooth Riders - Night Rider - All buses have laser lights and dance poles!

    Smooth Riders

    (9 reviews)

    My bridesmaids booked a bus through this company (well in advance) for my bachelorette party. Our…read morepick up time was scheduled for 7:00pm August 13th (last night....). The following is a detail to give some background. A few weeks prior to the day of the bachelorette party, my bridesmaids had discovered that a friend owned a bus and they were willing to give us a great deal. Naturally, we contacted Smooth Riders to see if it was a possibility to cancel our reservation. The person that we spoke with stated that if we chose to cancel our reservation, we would then be charged $250.00, on top of the $100.00 deposit that we had previously made, in order to cancel our reservation. $350.00 (ridiculous)?!?! So, because that price was completely outlandish, we decided we would just keep our reservation. The day of my bachelorette party, we were notified a few hours before our scheduled pick up time, that the bus we had reserved was in the shop being repaired (and had been for a week, which we were never told until that moment) but we were assured that they would have our bus (or some bus) for us and we would be picked up at 7:00pm. He also said that the driver could be a few minutes late, but he offered to take money off if that was the case (we were fine with that). At roughly 6:50pm, the bus driver called and told us that she was on her way with our bus but was going to be late. She said that she might need to have another bus pick us up and bring us to our first destination and then she would meet us there (instead of at our hotel) with our bus (we were not complaining because we were still being picked up). At 7:10pm, we had been gathered and waiting for a bus, as we were promised. We made mutiple attempts to contact the owner and the driver to see when we would be picked up. No answer. We then received a call at 7:20pm and were RUDELY informed that we no longer had ANY bus coming to pick us up (our bus was being towed back to the shop) and that they were cancelling on us. He THEN told us that all of his buses were booked for the night so he had nothing for us. He was not sympathetic at all (he simply said it was out of his control), he did not offer to pay US the $350.00 cancellation fee+deposit, and he went as far as saying that we were indecisive and didn't have our stuff together, so this was "for the best". We understood that things happen, but we were paying for this service and we were PROMISED that we would have a bus. I feel that he was extremely deceitful in not telling us about the bus being in the shop for the past week (when we could have made a different plan), he made promises that he could not keep (in saying that he had another bus that could bring us to our first destination to meet our reserved bus), and to not have a backup vehicle was irresponsible and left us in a horrible position- 22 people waiting to get on a bus that we had reserved months ago and were depending on for the night's festivities. STAY AWAY!! This was a complete a nightmare....

    I wish I could give it negative stars. Everything started off great, lined up a bus for a…read morebachelorette party on a Saturday evening. Then the Monday before, they emailed me saying they had a bus brake down that past weekend and I could move the time earlier/later or get a refund...which of course is not ideal when you've been planning a party for 25 people. So I chose the refund, and it took over 3 weeks to get my money back. They kept having issues and the right people weren't available to help, and then after I had waiting for 3 weeks I said it was ridiculous and they told to stop being rude. Use at your own risk, I was skeptic of them at first and they proved my skepticism right. Horrible customer service. Horrible company to work with.

    Reichert Bus - buses - Updated June 2026

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