Had a great experience with this company. Would definitely recommend this place for instruments or…read moreinstrumental needs

As a professional musician based out of Nashville I have worked with lots of music stores across…read morethe country! We rented an upright bass for a few days while on the road in P.A. for a few shows. All of the staff was incredibly helpful and very kind. The prices were also very affordable. Exceeded my expectations... 10/10 would recommend.

This place is honestly a gem. The selection that they had here were absolute top quality…read moreinstruments, I went with a Breedlove guitar and have taken care of it ever since I left this establishment. The owners of this shop are absolutely mint people, their hospitality and helpfulness made me feel at home really, also if I'm not mistaken they have a dog that's around the shop so that's how I knew these people were people I could trust. Anyways definitely go here for your instruments and they do professional maintenance on instruments. I plan on coming back sometime in the near future.

I don't know, maybe I caught them on a bad day? Mike was…read morevery condescending in regards to a potential repair (guitar) that I brought in. He didn't seem interested in anything I had to say about the condition of the guitar...I was deemed guilty of neglect. Although I am not an instrument repair person, I have been playing for over 40 years and know a bit about the care of instruments. He gave me three different repair scenarios ranging from extremely minor to ripping out the frets, re-planing the fretboard and of course a re-fret. But I was also told that he is not taking on any new work at the moment (fair enough). I immediately upon leaving took the guitar to a guitar builder in Reigelsville Pa. and was told that a $40.00 fret dress to allieve the sharp fret edges was all that was required. No neck issues. Plain and simple, I did not feel very welcome at Mike's store.

This review is intended for Pawn Plus on Lancaster Ave in Reading, Pa. Unfortunately, I recently…read morelashed out at an employee named Tina because of an issue that arose behind an electronic product that I had pawned as a favor for my son. He gave me an incorrect password that was never verified by the employee who handled the transaction. I continued paying the interest for him for months. Eventually I decided to forfeit the pawn since he had more than enough time to retrieve it, but showed zero interest in doing so. The passcode he gave me was incorrect. After expressing my aggravation at him for causing this problem, he gave me another password. I left numerous voicemails with the correct code, assuming the situation would be resolved. I attempted to pawn an item a couple days ago and was told by Tina that she never rec'd my voicemail. After having waited outside for 45 minutes, my patience was gone. I was very angry, rude and disrespectful towards Tina. My stress level that day was at an all time high. I should mention that I receive a service connected pension for PTSD, which at times, can be difficult to control. I called the location on Penn St and was told to come over immediately, no problem, he'd take care of me. After waiting at that location for another hour for the representative to assist me, I'm told that I'm still banned. I explained that I'd left numerous messages with the code. The mgr asked why I hadn't gone in person to handle it. I explained that it seemed like every time I stopped by, there was a note on the door stating they were at lunch or, there were 6 ppl ahead of me in line. Since they usually couldn't retain employees at that location for longer than a month, she worked alone, handling a caseload of 3 employees. It wasn't uncommon to have to wait at least 90 minutes to get inside. I have never successfully called that location and had an actual person answer the phone. The manager at Penn St admitted that they don't listen to voicemails since they have at least 600 of them per day. I don't get how a company claims to value their customers, yet refuses to answer calls or listen to voicemails, but that's another subject entirely! He said that he was told that I was rude to her as well. I need to admit that I was very aggressive verbally. In fact, my behavior was totally unacceptable. She did not deserve my wrath. I was angry at my son for creating this problem and angry at myself for allowing it. When I look back, she was the only employee that didn't quit and apply for unemployment benefits. The turnover was insane, yet she continued showing up on a daily basis. She remained loyal to the company, despite the huge turnover, frustration and fear during Covid. She deserves 10 stars instead of 5 which is the limit for having to deal with difficult customers like myself. I heard that she will be leaving soon for a better opportunity. I'm embarrassed for behaving so badly and again, I'd like to offer my sincerest apology for not treating her with the respect she deserved. I should mention that initially, I was annoyed with the manager at Penn St who said that now that I needed them, I came in with the code. I repeated that I left many messages and attempted to visit several times. I reminded him to check my account because not only did I pawn, I purchased thousands of dollars of jewelry that I either gave as presents to family or, resold on ebay. On Black Friday, before the pandemic I dropped $2000 on jewelry, so to say I only came in when I needed them was an insult. I think after reviewing my account which reflected many big ticket purchases as well as a fair number of pawns, he apologized and extended his hand which I respect him for. I wish Tina luck in her future endeavors and look forward to hopefully reestablishing a relationship with them in the future.

The worst pawn shop I have ever been in. They have one attendant. She has you waiting in line for…read moremore than an hour to say that they only except top of the line pneumatic and power drills.. the lady in front of me waited for the same amount of time only to be turned away because the store was not accepting debit cards for payments.. the store is pretty much empty..I would report the place to the BBB as well as Consumer Affairs.. but it honestly would probably be a waste of time, because apparently, the owner doesn't care either way..

Beam's Music Store is 2nd to NONE! Weather I just need strings replaced on a guitar, or a full set…read moreup, Tom at Beams is the man to see! Tom's prices are fair, and most importantly, Beams turn over time is very fast, most likely it will be finished the SAME DAY! Also, Tom at Beam's Music can be found every Friday at the "Green Dragon Market" in Lancaster County.....

This place is pathetic, DO NOT WASTE YOUR TIME looking for this place, found the door locked on…read morenormal business hours and no body picks up the phone,, Seriously??!!!

Good repair department. Decent selections of guitar gear. Looking forward to their move back to…read moredowntown Lancaster, because getting through Lititz to the Rock Lititz campus is often a hassle.

Paid to have a guitar repaired there. Was told it was fixed and the issue was not actually…read moreaddressed at all. The issue was that one of the pickups was quiet in the middle position. I was told when I went to pick it up that they couldn't find anything wrong other than a small piece of metal that they removed must have been cutting the sound out (did not test the guitar in the store just took their word). Come to find out, when I got it home, that the issue is the switch and that both pickups don't come on until the switch is midway between the middle and bridge position...you would think that when paying for a repair this is something they would figure out easily. Complete waste of money. I also asked them to take a look at a fret-buzz and they fully forgot so that was also somewhat annoying (I paid for a setup and repair). Guitar was exactly the same when I got it back down to the same exact fret-buzz. I was so dissatisfied that I refused to even drive back there to get a refund. Ultimately, untrustworthy. I believe whoever did the "repair" was deceitful to me. Now in all fairness, this was a few years back and the same people may not be working there anymore...I just thought of it again when I had to repair the exact same issues myself.