I have bought and been given many pieces of jewellery from Francis Jewellers…read more Have always received extremely informative help and information regarding the stones or quality of gold.

First visit a couple of days ago. The owner was very helpful as I was a "newbie" . I had a quest…read morefor making bracelets but didn't know where to start. I got a few things and was able to grasp what I needed to continue on my quest. Wendy

Great selection but the woman serving us was rude and didn't seem to want to help her customers…read more She was condescending to my mother who would have bought a lot more if the service had been a little more forthcoming.

This store has absolutely beautiful clothing. However, you have to be very careful as the sales…read morestaff will happily sell you things that don't fit properly, and they won't be candid about how an item looks on you. Sure, their job is to sell, but the goal should be customer retention. I won't be going back, as the last item I bought was really too big for me, and I didn't realize it until after I'd taken the tags off. I don't mind having the odd alteration done, but since that was the fourth time in two years I've been horribly disappointed after the fact, I'll stick to shopping in my favourite stores in Victoria and Vancouver from now on, where the staff know me and always steer me in the right direction.

From the owner: For over 38 years, we've been selling unique, fierce pieces that make you shine. Robert A Couture…read morein downtown Courtenay carries women's wear that that exudes class and embodies European style.