I miss this video rental place and I got to see a lot of good movies.read more

I thought that this was a good store to rent movies but I was completly wrong it is a poorly run…read morebusiness especially when you have one of the owners getting in a argument with a customer a convincing him that he is wrong that is poor management seeing that the person who he was yelling at and calling a lier is my boyfriend who never lies and is so anel about things he was told that a movie we rented was late witch is wrong for one thing the day that we were told that it was brought back was not the day it was brought back it was brought back on time for the fact that my boyfriend was working all week and I don't drive so he dropped it off before work when it was due at the beginning of the week because he doesn't go anywhere when he works maybe the owners should pay more attention to what the employees are doing and stop blaming the costumers with that being said if you want to be ripped off and called a lier then this is the store to go to

As an out of towner my focus was their for sale DVDs. Not a huge selection but very cheap and some…read morenice oddball movies to be found there.

best video store in Nanaimo, interesting choices, great prices and fabulous customer service!read more

stem from the red eye glass works so much better for the scan glass.. broke it and its way betterread more

Why would I go ANYWHERE else when everything I need/want is here. Customer service exceeded my…read moreexpectations. I do not like being treated like just another customer that's replaceable and they care only about my money. From first contact until my solution was met I was treated with respect and dignity, something businesses seem less and less to care about. Supporting mom and pop local business is paramount. I would recommend going here to anyone who wants respect, fair pricing, speedy response times or to walk away from a retailer satisfied. Product knowledge and honesty, a strong business ethhic about community continuance and fairness. Say goodbye to any future interactions big box store, I found my solution to you.

Total scam, said they could do a one day repair then wanted to charge an extra 50 $ to do it at the…read morefront of the queue. This was for a thirty minute repair after wasting 15 mins flirting with previous customer then 15 mins trying to find my quote and upsell me. NOT IMPRESSED