AVOID THIS PLACE! Received Gift massage. Never heard of this place but close to home so I went. Masseuse is wonderful. No complaints.
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Then I tried laser hair removal. First time, I was hesitant. Bought 1 session, then another. Not working. Then Owner persuaded me to purchase a laser package. I imagined I didn't need 6 laser treatments if I'd already had 2 on this tiny area that started w/ little hair. She persuaded me that unused treatments could be transferred to another part of the body. Let me just say that this tiny little STILL HAS HAIR after 6 treatments!!! She insisted it takes time so I kept going back, and even purchased another type of treatment package! Huge mistake!
For this other treatment type, I received 1 session. Owner INSISTED all 3 treatments were time sensitive, had to be done w/in a week of each other - LATEST!! I cleared my calendar to make myself available for all 3 in succession. Owner left me waiting for over 1/2 hour for the 2nd 45 minutes session and was still in with the previous client! I couldn't wait any longer. Owner, in essence cancelled my appointment. Later we she apologized, said it was a treatment-gone-bad emergency, she wanted to make it up to me for failing to honor the appointment. (FYI: My entire appointment slot while I sat there waiting, I was hearing what was happening in the treatment room and all the private details because the walls/doors are paper thin! So I have to assume that all my private HIPAA details might have also been heard by other customers through those same tin walls/doors! And every session, clients must endure the personal sob stories of either employee - it's a DOWNER!) Owner offered to reschedule for later that evening at 9:15 pm after her last client. I accepted as I was concerned about the time sensitivity, feeling I had no other choice. BUT THEN SHE DID IT AGAIN! That same evening, a few hours before the second rescheduled appointment, she had the masseuse call me to CANCEL that appointment as well! Waste of time and money! The 1 session she administered was now ineffectual because the others that had to follow were not done in a timely manner. There were 2 sessions left from this ALREADY PAID FOR EXPENSIVE PACKAGE! I told her I could not keep moving my schedule around for these time sensitive treatments and since she had canceled twice, it clearly wasn't working out. I just wanted to get the money I paid returned to me. (In reality, I feared she didn't know what she was doing. She's dealing with human bodies!)
I went in several days later for 2 more of the lasers. I had already determined I wanted to be done with this and not return. When she was done, I asked her to refund the package she had canceled. She agreed, and said she felt very bad about it and offered the refund and a free massage to make up for it as long as I scheduled the massage after the holidays. I agreed but wanted the refund immediately. She said her business administrators only cut refund checks at the end of each month. It seemed like dodging to me. Just issue a credit on card charged!
As I drove away, I called her and said I'd prefer that she issue the credit immediately on the credit card used. She then stated that she had decided to refund the money out of her PERSONAL CHECKING ACCOUNT and not until the new year! Mixing personal and business funds felt very sketchy. Alarms went off! I then started emailing her to create a paper trail. Repeated requests for the refund on an EXPENSIVE package that SHE canceled repeatedly and no response! Her emails come from a different business' email! Weird!
She then sent me a letter stating that she would only return the money I had paid for services she REFUSED to administer if I agreed to NOT GO ON SOCIAL MEDIA & REPORT NEGATIVE EXPERIENCES!
**I paid for services she REFUSED to administer & now REFUSES to return MONIES PAID (which she agrees/admits she owes) unless I agree not to report everything that has gone wrong at this place!**
This seemed very practiced. Can't know for certain but it feels as if this has happened before: Unhappy customers not sharing about their bad experiences for fear of not getting their money returned! I wondered why there are few reviews for her business despite being operational for years. I should've trusted the recent negative review on google. Rings of truth!
Some people might not mind that there is something very eerie about this place, a sketchy vibe. Dark, weird. Can't get intelligible answers to questions about treatments. Cheapy digs. No bathroom for customers, have to exit, go out into the hall to use bathroom assigned to all the businesses in the building, especially inconvenient between same-day treatments as one has to dress fully to leave and then return. It's just 2 employees but often seem annoyed with each other.
But to hijack a former customer's refund in exchange for social media silence?!? [Will follow up here if I am refunded owed funds, or sue.] read more
