Horrible and incorrect billing practices. Impossible to get a hold of anyone. Filing provider…read morecomplaint with insurance company. Find another practice for proper care and if you expect any level of customer service.

Inexperienced staff that act like they're lost, in a hurry, and not sure what's going on. Never…read moreagain. Plus Billing issues! Called the billing department for two days and no one answered the phone. Call the clerk and she takes a message and the cycle starts all over again.

First of all, the vibes and decor are immaculate. Second, the business is woman owned…read more Third, the care is efficient and effective. Cannot say enough good things about Mona!!

5 stars - A True Gem in Cincinnati!…read more I recently had my first appointment at Mona Dermatology and saw Megan -- and let me just say, WOW. She was absolutely wonderful: professional, warm, and incredibly skilled. The entire experience felt elevated from start to finish. The atmosphere is top-tier -- modern, welcoming, and not at all clinical-feeling like some other places I've been. There was hardly any wait (a rare gem in healthcare these days), and the results? Better than expected. Truly. It feels like a work of art -- subtle, natural, but with a big impact. I've been to several cosmetic dermatology spots around Cincinnati, and Mona Dermatology is, without a doubt, at the top of the list. If you're looking for results and a great experience, this is your place.

I had my first facial done here and feel pretty happy with all the technology of skincare. The…read morehospitality was good. The esthetic bed turns into a chair so you don't need to get up on the bed. There's a hot pockets for hands and feet which make you feel very relaxed. There's also skin care of peach which you can use for daily routine. Seems like one of the best facials they provide here.

I have been a client here for many years. My skin continues to get better even as I age! Hands down…read morethe best facial anywhere. All the girls here are amazing. I have recently started using Audrey as my previous esthetician is no longer here and I am enjoying my facials more than ever. Audrey is amazing and the massage part of the facial is the best I have ever experienced with her. I also highly recommend buying the full monthly package so you can also get all of the products included to use daily - they have made all the difference. I am in my mid-forties and don't even wear foundation any longer. I definitely know the products have led to that! It doesn't happen overnight so stick with it. My skin completely changed after about 6 months of being under Peaches care. My favorite part of the facial is the micro-current. Be sure you don't skip that part!

Came with a groupon and am still going consistently years later! The amount of skin loving love…read moreTimothy gives skin is well passionate! He invests in new equipment and knows everything about skin! No one can guess my age and I love it! Highly recommend!! Yes appointments are almost 1 full hour! Thank you Timothy and Karen you're the best!!

I bought a 2 pack groupon for a facial with Jodi. As other reviews say nothing fancy to the salon,…read morebut that's fine by me, service is what you are paying for. I had a really hard time scheduling (had to call/text multiple times) and the owner had a fairly abrasive attitude. Facial itself was lovely and Jodi is great! I had a horrific reaction to the facial, major cystic acne breakout, etc. Have had several facials and never anything like this. I left a message to cancel my future appointment, despite the fact I once again called during "business hours", explained what happened etc. No one ever contacted me. They also did not ask what more normal skin routine was, etc before the facial. Guess they don't care I had a bad experience. I still have a facial left I will give anyone brave enough to try!

My first facial and it was wonderful! My face feels so…read moreclean and hydrated, will definitely be back!

I've been a client of Jenny Simone Face for years. Primarily, she is my eyebrow expert; however,…read morerecently, I had the opportunity to try out the Express Facial Bar. First, I am incredibly particular about who touches my skin, so this was a big step for me. Well, I can't tell you how pleased I was. I tried the Glow & Go facial bar, particularly the Anti-Aging. It was amazing, so I booked my next appointment and invited a girlfriend to join me. So, if you're looking for a professional, relaxing, comfortable skincare boutique and luxury MedSpa, look no further than Jenny Simoon Face. I'm a regular and will continue to be! M. Johnson

Stress? What stress when you're getting pampered here! Highly recommend a massage and facial! Oh la…read morela

Bought the highest membership. Booked a massage. Assuming I would get the massage my membership…read moreincluded, turns out I was booked for the 60 min vs 110. Makes me wonder if I was being overcharged then the money was perhaps pocketed? When I called Julie, the receptionist out on it, she made it feel like it was my fault "that's the massage you booked" Julie could use a dose of customer service training. It should be a welcoming experience but it feels more like an inconvenience to her. Have had lots of facials in the past. Have not been impressed with the facials here. I had no idea of it was the facials I paid for w my membership. The esthetician never massaged my hands or feet. Cancelled my membership

Overpriced My lips look like I didn't have a service at all…read more I had them done a few months ago and it looks like they were never done. I used Groupon and think they didn't take me seriously. She injected so much in the corners and in places that weren't on my lip line or Cupids now I feel she wasted my syringe they were great until the swelling went down then I called said it didn't look like I had them don't they gave me a run around and didn't make it right. Yet I've had multiple calls to come back said I wasn't on the schedule and girl listen I could never be again total waste of money and time

I had a great injection experience with Nicole from start to finish. Minimal discomfort,…read moresuper-precise application, and results that kicked in exactly as she described. My forehead lines are softened, but I still look natural, which was really important to me. Highly recommend if you're looking for natural-looking results.