I had to close my business unexpectedly due to illness in 2025. Frank was professional, experienced…read moreand knew exactly what needed to be done. He made the entire process simple for me. Highly recommend.

Usually we do our taxes online but decided to do it here since we just bought a house. The place…read moreaccepts walk ins and are very helpful in getting you in. There was only one worker available when we went...however one person came in. Unfortunately I forgot her name but she was very nice. The computer was running slow that day, but that is not in their control. She was able to get all our information and ensure that we got the best return possible. The process lasted about 20 minutes and we were out the door, the fee was $119 up front or it would be taken out of the return. (You have the option.) We chose time pay up front and got a military discount also. We were under the impression that we would get a larger return due to getting a house, but we were told why we didn't. Which made complete sense. They are very professional and service is on time!

I have been waiting for months to write this review. I held off until I got my tax return in the…read moreslight chance I needed them to get involved with the IRS. But this morning, after almost 7 months, I finally got my return. I will say that when I contacted Paul directly, he was apologetic about my service and refunded their fee. That is why they get one star. But aside from that this has been the most maddening tax season in almost 20 years of filing taxes. I contacted PIM in early Feb because I am military, wife is self employed, and she also has a W-2 from another state for teaching. Just a bit too complicated for us to do ourselves. I read reviews and PIM seemed to be a great choice. Well after finally getting through (left a couple messages before getting a call back), they scheduled me for an appt 4 weeks later. I was annoyed it was going to take that long, but figured it would be done correctly so its fine. What they dont tell you is that is just a consult appointment. You spend a hour with your tax preparer and then "They add you to the bottom of the pile". So we are already this much into it, and just had to keep going since everywhere else was already swamped. Our preparer, Tara, was respectful, but seemed ill-informed. We had a nanny over the summer and we paid a services to file all our tax paperwork for us. So she just had to add it to the childcare expense. She said she wasn't familiar with how that works and she had to ask someone about it. She also seemed to be confused with some easy stuff like how to file out of state W-2 with residency in another state. We should have cut our losses, but we didn't. We were already too far into it. Now started the first wait. Tara said it would be about 3 weeks. Nope. Almost 6 weeks later and no less than 10 ignored phone calls and multiple ignored emails we got our paperwork for review. Me, not a tax pro, took one look at it and noticed it was WAY off. Like, just simple childcare credit stuff was completely ignored. It was more than $5k less than expected. So I contacted Tara MULTIPLE times before getting a response and shared with her my concerns, and she said "Oh, I guess I can file your nanny expenses in your childcare". You guess? You guess?? I am paying a PROFESSIONAL to do our taxes and she has NO idea what the heck she is doing? And to make matters worse, in the response she said "I also noticed your state return didn't compute right, I have to spend some time figuring that out". So lets recap - not only did she MASSIVELY undercut our return, but she MASSIVELY over claimed our state return. And if I hadn't already been expecting a general number, I would have just said it looks fine and had her file it. Two weeks later, its filed. If all that wasn't enough, I had no idea that who is listed first on the return could impact filing, but guess what, it does. For the first time in our marriage, my wife was listed first for some strange reason. I didn't even notice when I reviewed it, but yup, she was. So because that is a change in how our taxes have been filed for the last 15 years, the IRS froze our return and required identity verification. Which, if you aren't aware, is a complete NIGHTMARE that ended up taking us almost 15 weeks, multiple hours on the phone with the IRS, and multiple hours verifying line by line our previous years returns. And its so nice when the IRS tells you "just make sure you are consistent with primary tax payer in the future to avoid identity verification". Noted. So NO. I do NOT recommend PIM. I may not have a recommendation for a Va Beach service, but I will always have recommendation on who to avoid. PIM. Avoid PIM.

Paul was extremely knowledgeable about tax preparation and how it affects active and retired…read moremilitary families. He made it a painless and easy process. I would recommend anyone retiring from the military to talk with him before filling out your retired pay form as well as he can save you from getting that huge tax bill after transitioning. His advice for positioning yourself for the upcoming year and special tax situations was also spot on. Highly recommended and wished I had used him sooner.

We have used JH for several years and cannot applaud them enough for such professional services…read morethat they have given us. Taxes can be very tricky when you have to file other things that aren't normal to most and this is certainly where we can say JH steps up and goes above and beyond! They are also open year round to assist if one has questions and to assist with any taxes etc.. If you want trust worthy and knowledgeable professionals to help you with your taxes and get you the most back give JH a chance you won't be sorry!

First of all they charged me almost $600 to do taxes that really can be done on TurboTax in 20…read moreminutes. I did them myself on TurboTax before I went and got the same exact number that the Jackson Hewitt employee got. The only reason why I went there to get my returns done where because I wanted to have the refund anticipation loan cuz I needed money quickly and they only have to give you a minimum of $500 and not a dollar more. Even though my return was almost 4,000 they only give 500 and you have to wait for the rest.. there was no reason at all for them to only give me $500 as I have no outstanding obligations to taxes or no child support and I have a decent credits for so obviously they do this to everyone as a bait and switch and if you look it says that they can give you up to $3,500 in a loan. Well I could give out a dollar to everyone that comes to my house but tell them that they can get up to $20? Hell I might as well tell them they can get up to a million if I'm only going to give them all a dollar? These tax returns know that most people can do their taxes on TurboTax for 20 or 30 bucks and get their money in 10 days so they have to pull a bait and switch and lie to you about getting you in the door to give you your money right away of which they only give you $500 of it which basically almost reimburses you for what you had to pay them to do your taxes.

Closed with working website…read more We used Jeff last year (2016 taxes) and he did a good job so we scheduled again for this season. However, when we showed up for our scheduled appt (after setting up through the website AND receiving confirmations and reminders the day of), we found the business closed and phone not working. What a waste of time...and we traveled quite a distance with a small infant. Now we have to scramble to get an appointment somewhere else. Shut down your website. Not a classy way to treat people.

It is hard to find a tax guy who not only can communicate tax stuff but can make you feel that you…read morewere taken care of. That is Pembroke Tax. He is passionate and cares for the his clients. He explained what I need to improve my tax position next year and why my refund was not as large as I thought it needed to be. He is a person and a company that I will referred too.

The company is very helpful. The service is immediately and prompt. They care about their…read moreclients. The value for the service is fair.

There is a time in one's life when you need something to just go "right". This was my first…read moreexperience using any personal service. I always use Yelp to search for food, but this time I was desperate. I was up at 3am working to get assistance, and I built up the courage to signal the flag and surrender. What could it possibly hurt. I submitted my request and waited. I actually was contacted that very same day. Keep in mind, I was well awake before the birds. Mike was very professional and prompt in responding. After talking with him on the phone, he provided the best resolution. He really listened to me and provided all options and other solutions. I immediately felt comfortable sharing and trusting his judgment. I would recommend his services to anyone looking for assistance. He offered the best price, and he worked diligently throughout the process. My process was completely virtual and secure. If you need help, do not hesitate to request his service. This has been the absolute best experience.

We had a wonderful experience. Hired them for payroll and business taxes. Very professional and…read morepersonable.

please do not go to this business!! you will be sorry that you did.. I use this company last year…read moreto do my taxes what a big mistake!! My taxes were done completely incorrect and filed with the government before all of my W-2s were given to them. I asked them to wait until I had given them all of the paperwork but instead they filed without necessary paperwork. What a big hassle don't use this company run!!!

The Moon Group is the place to be if you're in need of tax, business formation help such filling…read morefor your LLC and many other vital services. They have help me greatly with a few of these services. They make you feel at ease when coming to them a bit worried or stressed about taxes or business concerns. I highly recommend!

The Moon Group is an excellent company. they provided exceptional service for my personal and…read morebusiness taxes. Dedra Moon is very professional, personable, and very knowledgeable. I feel this is important when finding someone to help with your taxes. I was so impressed with how thorough she was. I learned more than I had with past CPA's and tax preparers because she takes the time to explain everything and teaches you the extra things that I was not informed of before. She is not just a tax preparers. Her knowledge of tax law alone makes it clear. No need to look further. I will go nowhere else.

These people are racist, unprofessional idiots. They were so…read morenasty! Why are you in a customer service profession and you don't like all people. I was the first customer in the building at 8:02 am, they open at 8 and the door wasn't unlock and despite the down poor the evil lady at the front desk took her sweet time. Despite her being so nasty and so rude, she told me that she didn't have anything available yet a guy came from the back and said I can take someone and she told him to take the white guy that came in after me. It was a lot more that took place but I'm not going to waste any more energy on these two racist. Anyhow, I ended up walking out and the lady said I'm such a nasty tone "Have a lovely day ma'am" she's so lucky I have a lot to loose if I addressed every nasty, evil, ugly attitude person in customer service. 45 minutes later update: I just left the H&R Block in Norfolk on Popular Hall Dr. and Jenean was so nice. She apologized for the antics of the nasty people at the Lynnhaven location. She was very professional.

Outstanding service. Our tax preparerLloyd was great! We had a complicated tax return and Lloyd…read moredid a great job figuring it out. It took longer than expected, but it's all done and the returns were excepted. I will be going back there again.