I had to close my business unexpectedly due to illness in 2025. Frank was professional, experienced…read moreand knew exactly what needed to be done. He made the entire process simple for me. Highly recommend.

Usually we do our taxes online but decided to do it here since we just bought a house. The place…read moreaccepts walk ins and are very helpful in getting you in. There was only one worker available when we went...however one person came in. Unfortunately I forgot her name but she was very nice. The computer was running slow that day, but that is not in their control. She was able to get all our information and ensure that we got the best return possible. The process lasted about 20 minutes and we were out the door, the fee was $119 up front or it would be taken out of the return. (You have the option.) We chose time pay up front and got a military discount also. We were under the impression that we would get a larger return due to getting a house, but we were told why we didn't. Which made complete sense. They are very professional and service is on time!

Ms. Denise was extremely helpful, forthcoming, accommodating, and professional from the initial…read moreYelp request for tax filing assistance to sitting down and knocking out my taxes. I'm also appreciative of her understanding and flexibility working with my crazy and unpredictable schedule. She was upfront about her rates and they were quite reasonable! Thank you so much, Ms. Denise! Definitely got a lifetime customer now!

Excellent customer service. So pleasant to work with. Ive used her tax service for years. Thanks…read moreagain.

Closed with working website…read more We used Jeff last year (2016 taxes) and he did a good job so we scheduled again for this season. However, when we showed up for our scheduled appt (after setting up through the website AND receiving confirmations and reminders the day of), we found the business closed and phone not working. What a waste of time...and we traveled quite a distance with a small infant. Now we have to scramble to get an appointment somewhere else. Shut down your website. Not a classy way to treat people.

It is hard to find a tax guy who not only can communicate tax stuff but can make you feel that you…read morewere taken care of. That is Pembroke Tax. He is passionate and cares for the his clients. He explained what I need to improve my tax position next year and why my refund was not as large as I thought it needed to be. He is a person and a company that I will referred too.

The company is very helpful. The service is immediately and prompt. They care about their…read moreclients. The value for the service is fair.

There is a time in one's life when you need something to just go "right". This was my first…read moreexperience using any personal service. I always use Yelp to search for food, but this time I was desperate. I was up at 3am working to get assistance, and I built up the courage to signal the flag and surrender. What could it possibly hurt. I submitted my request and waited. I actually was contacted that very same day. Keep in mind, I was well awake before the birds. Mike was very professional and prompt in responding. After talking with him on the phone, he provided the best resolution. He really listened to me and provided all options and other solutions. I immediately felt comfortable sharing and trusting his judgment. I would recommend his services to anyone looking for assistance. He offered the best price, and he worked diligently throughout the process. My process was completely virtual and secure. If you need help, do not hesitate to request his service. This has been the absolute best experience.

Our first appointment with Maureen at reliable tax inc was last year when she filed our taxes for…read morethe first time. When she filed our taxes, she incorrectly misspelled my first name as "Phillip" and not "Philip" which created an issue with tax returns. At our tax appointment this year, we asked Maureen to correct the misspelling in my name and she replied, "it doesn't matter, they only look at the first 3 or 4 letters", and made NO changes. About 3 weeks later, we got notification from the State that our banking financial institute was denying our state refund deposit because of my name misspelling AND Maureen had left out a number of our bank account. Needless to say, we have been on the phone for hours/days with Federal, State and our bank trying to correct this because when we called Maureen to ask for help fixing this, her response was "it was already filed". That is 4 strikes in only 2 tax preps. IMO, multiple mistakes were made by Maureen with no help to fix them. We do not recommend this service to anyone.

I have used Maureen in previous years. I skipped a few years as it was a simple return. I lost my…read morefather in 2023 and had some inheritance income. I wanted to be safe and have a professional prepare my taxes. My sister ( who lives in another state), had her taxes done - same inheritance income, was NOT taxed on one of our inheritances. Thank God my sister and I compared notes. Maureen made a huge error that would have cost me about $10k. I've contacted her, her office, her Facebook page with only one response from her. I provided proof that she made a mistake and simply wanted her to fix and amend my return. I have gotten zero response. No returned calls, no returned emails ect. As stated on her Facebook page, fair pricing - far less than what the big chains charge. Well- I guess you get what you pay for. I am so shocked and appalled that I've gotten no response in 2 weeks. She cashed my check that I paid for the same day she did my return. She been paid and I was almost out $10k. Now I have another accountant amending my return. Which is more money and a ton more of my time. Stay away! Your money will be taken and you'll never hear back until next year when she's ready to collect your next check. I have contacted the IRS- and my attorney. I do not wish this undue stress on anyone! The only thing I can think is that something shady is being done. Sad!

I LOVE THEM! they do book-keeping for my business for about half year now! reasonable price and…read moreanswer every questions ANYTIME! All the crews are very nice and work fast!

From the owner: With over 23 years of experience, On Call Accountants, we believe we are measured by the success of…read moreour clients. Mission Statement: At On Call Accountants, we believe we are measured by the success of our clients. Through our deeply rooted values of Quality Business Management and Exceptional Customer Service, we provide Accounting, Financial Reporting and Business Consulting services with performances unparalleled in the industry. As a leader in Outsourced Business Solutions, we are dedicated to affording the small and mid-size business owner a greater opportunity to succeed. People: Our team members are the keys to our success. Each team member represents On Call Accountants and him or herself in a professional manner, while treating others with dignity and respect. Products: On Call Accountants' products are the direct results of the top-quality work provided by our world-class and professional team members. Constant Improvement: We strive for excellence and that is only realized through embracing the concept of continuous improvement. Client Focused: We would not exist without our clients. Our products are client-driven and customized to meet the client's individual needs. Quality: As the old adage goes, "If you can't do it right, don't do it at all." Teamwork: We are an extension of our clients' team and work professionally along side them. On Call Accountants, enabling our clients success..

Great job again for year two of filing my taxes. This year, like most I extend until October…read more Sharon was my tax preparer for the second consecutive year and did wonderful. Barbra up front is always so sweet and helpful with getting signatures and fees. If you're looking for a fantastic CPA in Hampton Roads this is the place.

I thought about using Mr. Daniel's services especially since we have the same last name but when…read morecalling his office his secretary definitely did not give me the warm and fuzzy. People don't understand that first impression are lasting! His practice and skills could be top notch but his people he has representing him need some customer service skills. It's a hard "No" for me‍ I'm going to give him 3 stars since I'm not trying to be malicious just want to alert him of the potential issue he needs to address.

Run. For the love of your sanity and all things holy. Every…read more single. unprofessional thing .... you can think of was accomplished by them. Late fees from the government, never responding to emails, not returning phone calls, excuses for mistakes from past employees, etc. etc. etc. Just don't. I promise you banging your head up against the wall will garner stronger results.

Great accounting firm. Very quick response and communication throughout my tax filing process…read more Started using them last year and will continue to use them moving forward for taxes and anything else I may need in the future.